Medical Coordinator Patient Services
Resume:
KAYED A. BANI SALAMEH, BSN,MHS, PhD
Last Update */1/2022
Nationality
Jordanian
Contact
009***********, 009***********
*********@*****.***
Summary
Head of Plans and studies Department:
The Plans and Studies Department focuses on creating a comprehensive and accurate base of updated information and data that is collected from various sources by studying and analyzing the situation before the occurrence of the crisis, anticipating and predicting crises that may occur in the future, and developing plans, procedures and various scenarios to deal with the expected crises, dealing with them and managing them with high levels of efficiency and effectiveness.
Tasks and duties
1. Collecting data from various sources surrounding the situation or event, and processing, analyzing, interpreting and presenting them in a simplified manner.
2. Discovering warning signs, which means diagnosing the signs and symptoms that predict the occurrence of a crisis.
3. Choosing the appropriate prediction model to solve the problem and optimizing the use of the prediction model, taking into account that the data and information on which the prediction depends are up-to-date.
4. Choosing between the available alternatives to reach the optimal alternative in the decision making process.
5. Defining all potential problems.
6. The use of (initial) exploratory analysis in developing strategic plans.
ACADEMIC EDUCATION
Certification
College / School
Passing Year
PhD in Strategic planning and Health Administration
Om Dorman Islamic University
2021
Master degree in Health Service Management
Yarmouk University, Jordan.
June 2017
Bachelor of Science in Nursing
Jordan University for Science & Technology
June 1990
Secondary High School Certificate
Dair Abi Saeed High School, Irbid - Jordan
June 1984
LICENSE:
Year
License
Institutions
2018
Healthcare Certified Infection Preventinist
Health Care Accreditation Council (HCAC) -Jordan
2017
Registered General Nurse
Qatar Council for Healthcare Practitioners (QCHP)
2003
RN1(Part of registration, PRN:101*******)
Nursing and Midwifery Council-UK
2000
Nurse-Specialist
Saudi Council for Health Specialties-K.S.A
1990
Staff Nurse
Nursing and Midwifery Council-Jordan
TRAINING COURSES
Year
Training Courses
2021
Roles of Primary Health Care in context of COVID-19 pandemic. WHO online training.
2021
Incident Management System - Level 1-OpenWHO-Online training
2021
Incident Management System (Level Two), Open WHO-Online training
2021
Introduction To Disaster Management System, PYMERSTAN online Training Center, Egypt.
2021
Infection Prevention and Control (IPC) for COVID-19 Virus, Open WHO-Online training
2021
Human Factor Engineering, PYMERSTAN online Training Center, Egypt.
2021
International Trauma Life Support (ILTS), Jordan Paramedic Society, Amman, Jordan
2020
Preparatory course for certification board of infection Control, PYMERSTAN online Training Center, Egypt.
2019
Communicable Disease Nursing Foundation Program (Communicable Disease Nursing Foundation Program), Qatar.
2019
Diabetes Overview eLearning, HMC with HITC (Ihead) online training courses, Qatar
2019
Using PPE during management of patient with Ebola virus – PAPR option, Qatar
2019
Infection Prevention and Control, HMC with HITC (Ihead) online training courses, Qatar
2019
Teamwork and Communication in a Culture of Safety, Institute for Healthcare Improvement(IHI), online training
2019
Introduction to Health Care Leadership, Institute for Healthcare Improvement(IHI), online, Qatar
2019
Leading Quality Improvement, Institute for Healthcare Improvement(IHI), online, Qatar
2019
Introduction to Patient Safety, Institute for Healthcare Improvement(IHI), online, Qatar
2019
Introduction to Health Care Improvement, Institute for Healthcare Improvement(IHI), online, Qatar
2019
Improving Health Equity, Institute for Healthcare Improvement(IHI), online, Qatar
2019
Human Factors and Safety, Institute for Healthcare Improvement(IHI), online, Qatar
2019
Introduction to Patient-Centered Care, Institute for Healthcare Improvement(IHI), online, Qatar
2018
OVA/Incident reporting, HMC, Qatar
2018
Medical Surgical Foundation Program (Medical and Surgical Foundation Program), Nursing & Midwifery Education & Research - HMC-Doha, Qatar
2018
Using Date for Improvement, HMC, Qatar
2018
Healthcare Risk Management eLearning, HMC with HITC (Ihead) online training courses, Qatar
2017
Immediate Life support (ILS) provider, European Resuscitation Council, Qatar
2017
Environmental Safety Communicable Disease Center, Qatar
2017
Clinical Teaching Round (MERS-Corona Virus), Communicable Disease Center, Qatar
2017
Dashboard and Chart Making in Excel Course, HMC, Qatar
2017
Using data for Improvement, Communicable Disease Center-Doha, Qatar
2017
Introduction to JCI Accreditation, Communicable Disease Center-Doha, Qatar
2017
The essence of patient safety, Communicable Disease Center-Doha, Qatar
2017
Introduction to improvement, Communicable Disease Center-Doha, Qatar
2017
Quality management system, Communicable Disease Center-Doha, Qatar
2017
Introduction to JCI Accreditation, Communicable Disease Center-Doha, Qatar
2017
Major Incident, HMC with HITC (Ihead) online training courses, Qatar
2017
Human Subjects Research, HMC with HITC (Ihead) online training courses, Qatar
2017
Qatar Early Warning System (QEWS), HMC with HITC (Ihead) online training courses, Qatar
2017
Clinical Teaching Round (Cholera), Communicable Disease Center-Doha, Qatar
2017
Leadership Management Program: Module 1, Qatar
2017
Reflective Learning and Debriefing in Nursing (Middle East Respiratory Syndrome), Communicable Disease Center-Doha, Qatar
2017
Reflective Learning and Debriefing in Nursing (Pulmonary Tuberculosis), Communicable Disease Center-Doha, Qatar
2017
Nursing Journal Club (Smoking on Treatment Outcomes Among Tuberculosis Patients), Rumailah Hospital - HMC-Doha, Qatar
2017
General Nursing Orientation Program, Nursing & Midwifery Education & Research - HMC-Doha, Qatar
2017
Clinical Teaching Round (Cerner Refreshment - Powerchart (Session 1)), Hamad Medical Corporation - Doha, Qatar
2017
Clinical Teaching Round (Cerner Refreshment - Powerchart (Session 2)), Hamad Medical Corporation - Doha, Qatar
2016
International Computer Driving License (ICDL), Jordan
2015
Respiratory Infection Outbreak Investigation and Response Training Workshop, Jordan
2014
Certified healthcare infection Preventionist, Health Care Accreditation Council (HCAC), Jordan
2014
Surgical Site Infection(SSI), Online Training, CDC with NHSN online training courses
2014
Central Line Insertion Practices(CLIP), CDC with NHSN online training courses
2014
Catheter-associated Urinary Tract Infection(CAUTI), CDC with NHSN online training courses
2014
Ventilator-associated Pneumonia(VAP), CDC with NHSN online training courses
2014
Central Line-associated Bloodstream Infection(CABSI), CDC with NHSN online training courses
2011
Basic Life Support (BLS) Provider, Jordan, KHCC with AHA
2011
Infection Control in Dental clinics, MOH, Jordan
2010
Infection Control Guidelines, MOH, Jordan
2010
Infection Control Guidelines, MOH, Jordan
2010
Preparation for (IPT) Tofel exam, Jordan, AMIDEAST
2009
Infection Control measures for health care of patients with acute respiratory diseases, Jordanian Nurses Council, Faculty of Nursing at JUST and WHO
2008
CPHQ Preparation for exam, Jordan, Istishari Hospital
2008
Management and leadership principles, Jordan, The Specialty Hospital
2008
Quality Improvement and Patient Safety, Jordan, The Specialty Hospital
2007
BLS Provider, Jordan, The Specialty Hospital
2005
Implementation of the process of Standard Formulation, KSA, Al Hada Military Hospitals
2005
Continuous Renal Replacement Therapy (CRRT), KSA, Al Hada Military Hospitals
2005
TQM Education/Training Program in Health Care, KSA
2005
Infection Control Major Guidelines, Al Hada Military Hospitals, K.S.A
2005
Primary Health Care Initiative, Jordan, MOH with University of Colorado
2004
Respiratory Therapy Course, Jordan, Al-Essra Hospital
WORK EXPERIENCE
1.Employer
Position
Duration Work
Crisis Management Directorate, Ministry of Health, Amman- Jordan
- Head of Plans and Studies Department
- MOH Emergency Operation Center team leader.
Jan. 4th 2021-Present
Skills and responsibilities in the field of work
The Crisis Management Directorate was created in the ministry of Health in 2008, It's Responsible for planning responses to incidents that are hazardous to health, and performs scientific evaluations of the incidents.
The Emergency Operations Center (EOC) was opened in 2015, which is considered the main center in the Ministry of Health for preparedness and response, information exchange, communication and coordination with the concerned authorities in crises internally and externally, and the use of an event management system based on global and scientific principles and standards aimed at managing the crisis effectively.
Head of Plans and studies Department:
The Plans and Studies Department focuses on creating a comprehensive and accurate base of updated information and data that is collected from various sources by studying and analyzing the situation before the occurrence of the crisis, anticipating and predicting crises that may occur in the future, and developing plans, procedures and various scenarios to deal with the expected crises, dealing with them and managing them with high levels of efficiency and effectiveness.
Tasks and duties
1. Collecting data from various sources surrounding the situation or event, and processing, analyzing, interpreting and presenting them in a simplified manner.
2. Discovering warning signs, which means diagnosing the signs and symptoms that predict the occurrence of a crisis.
3. Choosing the appropriate prediction model to solve the problem and optimizing the use of the prediction model, taking into account that the data and information on which the prediction depends are up-to-date.
4. Choosing between the available alternatives to reach the optimal alternative in the decision making process.
5. Defining all potential problems.
6. The use of (initial) exploratory analysis in developing strategic plans.
The roles of EOC: COVID-19 (Hotline):
Answer all Citizen questions and enquiries related to COVID-19, this include but not limited to:
●Signs and symptoms of COVID-19
●COVID-19 vaccination
● What to do if you suspect you may be at risk to determine your next steps
● Advice on travelling to specific affected countries
●Aman app (an exposure detection App) related to recent person-to-person contacts with COVID-19 patient and direct the caller upon the degree of contact.
●what to do if someone in your household tests positive.
●How to get test results and locate the closest testing site.
●Connect with other community resources, such as Civil defense
●Patients requesting evaluation and testing will be referred to one of the designated Lab testing locations listed
2.Employer
Position
Duration Work
Directorate of Communicable Diseases, Ministry of Health, Amman- Jordan
Acting Head of Malaria office in Irbid
18 April, 2020- Jan. 3rd 2021
Skills and responsibilities in the field of work
1. The head of Malaria office is responsible for comprehensive control of malaria program in Irbid region.
2. Provide leadership, guidance and overall direction for Irbid Malaria office
3.Employer
Position
Duration Work
Communicable Diseases Center (CDC), member of Hamad Medical Corporation Facilities, Qatar.
Head Nurse
March 2017- May 2020
Skills and responsibilities in the field of work
Head Nurse for 2nd floor unit with 25 inpatient beds capacity ( 24 negative pressure beds and one positive pressure bed. Currently Acting Head of Malaria office in Irbid effective June 8, 2020.
May roles and responsibilities the following but not limited to:
1.Members of CDC- QIPS committee, Corporate Nursing Quality and Practice Committee, RACS Care of Patient (COP) Committee and Infection Control Committee member.
2.COP chapter lead in CDC, CDC Nursing Quality and Practice Committee chairperson,
3.Assists in managing the inpatient care at CDC 2nd floor with 25 beds of multi communicable disease cases, for administrative and clinical aspects, to include organizing, developing, directing and assuring the delivery of cost- effective, quality patient care.
4.Develop an annual training program according to risk assessments. Conduct 4 tracts of internal continuous education program including:
1-Infectious Diseases admitted or probability to be to 2nd floor at twice a week bases lectures (Monday and Tuesday) including Tuberculosis, MRSA, Leprosy, Chickenpox/ Varicella, Brucellosis, AIDS, MERS COV, Cholera, Meningitis, Septic Arthritis, Endocarditis, etc.
2-Most frequent used HMC policy and procedures at twice a week bases (Wednesday and Thursday).
3-Most frequent medication used for inpatient at CDC
4-And CPR training sessions on weekly bases (each Sunday), to ensures that patient care is delivered in accordance with established corporate wide policies and procedures and Nursing standards, and the hospital’s code of ethics.
5.Implement and maintain infection control policies to improve quality of care including standard and transmission based precaution, sterilization and disinfection, aseptic isolation, and sanitation techniques.
6.Assist in doing risk assessment during construction, renovation, and demolition in CDC.
7.Coordinate with Infection Control Unit for any infection control issues.
8.Active membership at CDC infection control committee, also participates in unit risk assessment and evaluation.
9.Preparation for CDC general activates including World TB day, World HIV day and world hand hygiene day.
10.Assist in CDC surveillance program including device and non-device related data.
11.Allocate available resources to promote efficient, effective, and compassionate nursing care, provide input into executive – level decisions and keep staff informed of executive - level activities.
12.Coordinate activities between defined areas and provide clinical and administrative leadership and expertise.
13. Facilitate an atmosphere of interactive management and the development of collegial relationships among nursing personnel and others.
14.Serve as a link between nursing personnel and other health care disciplines throughout the organization.
15.Collaboration with nursing personnel and members of other disciplines engages in the following activities: Assumes responsibility for staffing and scheduling personnel. Assignments reflect appropriate utilization of personnel.
16.Fosters a climate conducive to educational experiences for nurses and students.
17.Assumes responsibility for staffing and scheduling personnel.
18.Evaluates performance of personnel
19.Provides guidance for and supervision of personnel accountable to the Head Nurse.
20.Coordinates nursing services with the services of other health care disciplines.
21.Evaluates the quality and appropriateness of care
22. Assures appropriate orientation, education, and continuing professional development for personnel
23. Participates in the selection, and retention of personnel.
24.Participates and involves the nursing staff in evaluative research activities
2.Employer
Position
Duration Work
Directorate of Communicable Diseases, Ministry of Health, Amman- Jordan
Head of Monitoring Department
Dec 2015 - April 2017
Skills and responsibilities in the field of work
1.Follow-up and coordination among all sections of communicable diseases directorate in case of epidemics and emergencies
2.Follow-up and coordination of the implementation of field visits and regular emergency measures or carried out by sections of communicable diseases directorate
3.Coordination of contract and implementation of workshops and training courses carried out by the Directorate departments and follow-up performance indicators have
4.Follow-up to the distribution and delivery of all versions and releases issued by the Directorate of communicable diseases to the target groups for the dissemination of interest as well as departments and related institutions started.
5.Monitoring and evaluating staff skills and patient procedure implementation.
6.Demonstrate ideal practice of handling any surgical procedure.
7.Coordination and follow-up technical meetings carried out by the Directorate and the concerned ministry and/or other follow-up and implementation of its recommendations ministries
8.Meetings of the technical coordination of the national committees related to the work of communicable diseases directorate and follow up the implementation of its recommendations
9.Monitor the implementation of the agreements entered into by the Ministry of Health on the work of communicable diseases and their projects or grants and verification of performance indicators
10.Participate in studies, research, and development of plans which are based on the implementation of communicable diseases directorate.
WORK EXPERIENCE
3.Employer
Position
Duration Work
Capital Health Directorate, Ministry of Health, Amman- Jordan.
Infection Control Officer, Nursing Supervisor
March 2009-Dec 2015
Skills and responsibilities in the field of work
1.Ensures that infection control units at all governmental, private hospitals and primary health care centers (governmental & private) among capital health directorate are followed the infection control guidelines.
2.Supervising and implement Infection Control policies and procedures through daily schedule program with capital health supervisory team to the designated area.
3.Responsible for preparing an annual plan of training and education program for all health employees at Capital Health Directorate ( Doctors, Nurses and Paramedical staff) for (16) comprehensive health care centers, (71) primary health center and (38) subsidiary health clinic at capital health directorate for all aspects of infection control in order to give a safe practice within the Healthcare Centers.
4.Responsible for preparation of a monthly report to infection control committee regarding health-care acquired infections; disseminates data to medical and nursing staff
5.Identifies risk or potential risk for exposure to employees, visitors or another patient of communicable disease or spread of infection and takes appropriate action as needed
6.Notifies infection control committee chairman immediately when a problem is identified or questioned.
7.Provides in-service education as required and/or requested by an individual during supervisory visits.
8.Provides resource data to supervisors, department managers, medical staff, patient, and/or family members regarding infection control issues.
9.Responsible for proper healthcare centers environmental cleaning by coordinate with housekeepers supervisors in according to availability and accessibility of infection control materials.
10.Coordinator with the Directorate of Communicable Disease at the Ministry of Health.
11.Give appropriate counseling for all health staff regards the implementation of infection control that provides a safe environment for health staff and patients.
12.Emphasis on the provision of supplies and equipment for infection control and inform the Supply department at Capital Health Directorate in case of any deficit
13.Follow-up works injury between health employees relating to infection control health personnel.
14.Responsible for follow-up implementation of decontaminations process including instrumental cleaning, disinfection, and sterilization technique among healthcare centers under Capital health directorate.
15.15. Ensure that CSSD among governmental and private hospital are following infection control standard.
4.Employer
Position
Duration Work
The Specialty Hospital (Privet Hospital) with 200 inpatient beds capacity, Amman- Jordan
Staff Nurse, Quality coordinator ( JCI Facilitator)
Nov 2007 – March 2009
Skills and responsibilities in the field of work
1.The Specialty-Hospital is a private general hospital, considered one of the three biggest hospitals in Jordan with a capacity of 200 beds. It provides medical care aligned with international standard with very high quality of hotel services. My responsibility including:
2.Participate in the preparation for the Joint Commission International’s Survey in April 2008. by training nursing staff for JCIA standards and related requirements for its accreditation programs during the preparation for the final Survey.
3. Responsible for management of Nursing Services and patient services of assigned nursing at First floor for afternoon and night duty by Assesses, plans, directs, implements and evaluates patient care to comply with JCIA standards of Nursing practice and performance.
4.Also assisting as bedside nurse by covering as a staff nurse in case of shortage of staff for 42 inpatient beds.
5.Employer
Position
Duration Work
Prince Mansour Military Hospital part of Al Hada and Taif Armed Forces Hospitals with 224 inpatient beds, Taif - K.S.A
Nursing Supervisor
Dec.2004 Dec.2007
Skills and responsibilities in the field of work
1.Responsible for the management, evaluation, and coordination of nursing personnel and the direction of patient services.
2.Provides direction, organization, and supervision to approximately 255 nursing staff to ensure high-quality patient care.
3.Coordinates the schedules of nursing staff members to ensure adequate coverage and provides maximum utilization of manpower supervises and evaluate their performance.
4.Monitors the availability of supplies and plans for the replacement of necessary items to assure efficient clinic operations.
5.Deal with any problems that arise on the units and report back to the DON where necessary.
6.Respond to all" code blues" and do all the writing and recording of events.
7.Conducts orientation and In-service training programs to ensure good patient care, efficient service to patient and families.
8.Represent the nursing department in different hospital committees.
9.Act as a clinical instructor by teaching Fundamental of nursing, Community Health Nursing, and Psychiatric nursing at Al-Hada Education Department.
6.Employer
Position
Duration Work
Al Essra Hospital (Private Hospital ) with 124 beds capacity, Amman- Jordan
Nursing Supervisor, Duty Officer
March.2004-July.2004
Skills and responsibilities in the field of work
Under the supervision of the Director of Nursing Services, responsible for afternoon/ night shift duty management of the Nursing Services and patient services for daily 80-100 in-patients census. Also, ensure that a sufficient number of competent personnel are available for each shift to meet the daily nursing needs of residents, and supervise assigned personnel to ensure that nursing care services are being provided in accordance with regulations, policies, procedures, and good practice, and are effectively meeting the needs of residents.(Bedside possible duty officer for two days /week).
7.Employer
Position
Duration Work
Berain Primary Health Center, Ministry of Health, Zarka, Jordan.
Head Nurse
Sep.2003-Dec.2004
Skills and responsibilities in the field of work
Administered nursing services, provide emergency and primary medical cares including emergency initial management and transfer to large medical facilities, supervised maternity and childhood department, set up and coordinate community health committee program for weekly meeting, responsible for school health services, including school environment hygiene, vaccination programs, arranged for physical examination, and health education program, and responsible for home visit to follow up Hypertensive and Diabetic patients.
8.Employer
Position
Duration Work
Rehabilitation Center with 100-bed rehabilitation care, member of Al Hada and Taif Armed Forces Hospitals, Taif, K.S.A
Nursing Supervisor
Sept. 2002 – Jan.2004
Skills and responsibilities in the field of work
Responsible for administrative and clinical operation of the nursing units with and through head nurses for a 100-bed rehabilitation care facility. Acting as an Infection control nurse and Infection control committee coordinator. Participates in the development, review and implementation of the division of nursing short and long range plan, and standard of care.
9.Employer
Position
Duration Work
Yanbu National Hospital, (Private Hospital) with 80 inpatient beds, Yanbu Alsinaiah, K.S.A.
Head Nurse ER/OPD
Sept.2000 – Aug.2002
Skills and responsibilities in the field of work
09/00 – 08/02: Responsible for operational duties and responsibilities of the nursing staff in the Out Patient Department with 18 clinics, and Emergency Department with 7 beds. Has overall responsibility for the administration and duties of the Senior EMT, Ambulance drivers and ambulance services; their training and development. Acting OR Head Nurse; 10/01 – 08/02, working as operating room scrub and circulating nurse. Pediatric Vaccination room in charge; 09/00 – 08/02, Infection Control Nurse, Deputize for DON for her absence. And Acting Nursing Supervisor for inpatient wards general private hospital with 78 beds.
10.Employer
Position
Duration Work
Yanbu Airport Medical center, Ministry of Health, Yanbu, K.S.A
Staff Nurse, First Aid Practitioner
Sept.97 – Sept.2000
Skills and responsibilities in the field of work
Responsible to operate and manage Yanbu Airport Medical center alone without any doctor by dealing with a routine medical emergency that normally occurs in the Airport (on-the-job injuries, heart attacks, etc.). Participate for two years 98/99 in training of possible aircraft accident as Medical Coordinator by sorting and classification of causalities to determine the priority for treatment and transferring to nearest hospitals. Provide health educations for airport employees, Vaccinations and primary medical care.
11.Employer
Position
Duration Work
Berain primary healthcare center, Ministry of Health, Zarka, Jordan.
Staff Nurse
March 94 – Sept.96.
Skills and responsibilities in the field of work
Administered nursing services, provide emergency and primary medical cares including emergency initial management and transfer to large medical facilities, supervised maternity and childhood department, set up and coordinate community health committee program for weekly meeting, responsible for school health services, including school environment hygiene, vaccination programs, arranged for physical examination, and health education program, and responsible for home visit to follow up Hypertensive and Diabetic patients.
12.Employer
Position
Duration Work
Zarka Government Hospital, tertiary Hospital with 320 inpatient beds. Ministry of Health, Zarka, Jordan.
Staff Nurse
July 92 – March 94
Skills and responsibilities in the field of work
Works as a member of large team staff nurses in Emergency unit, duties include all emergency nursing responsibilities. Following that, as a staff nurse in Male Medical Ward with 26-bed capacity, and later staff nurse in ICU/CCU as one unite with 8-bed capacity.
13.Employer
Position
Duration Work
Malhas General Hospital (Private Hospital) with 80 inpatient beds, Amman, Jordan.
Staff Nurse
June 90 – May 91
Skills and responsibilities in the field of work
Staff nurse’s in general private mixed specialty hospital, general duty in both male and female departments including Medical, Surgical, Orthopedic, ENT, Gynecology, Emergency and ICU/CCU as one unit.
PERSONAL DETAILS
Date of birth
Jan. 1st 1966
I hereby declare that all the above information’s are accurate and true.
Place: Amman
Sincerely Yours,
Kayed Bani-Salameh
Head of Plans and Studies Department
Crisis Management Directorate
Date: 6th Jan. 2022
Contact this candidate