Csr Customer Service

Zulaikha Mateen

**************@*****.***/ 615-***-****

*** ********* *****

Dayton, OH 45405

EXPERIENCE

HSN, Nashville — CSR 1

**/**** - ***/****

Assisted customers with account questions and order fulfillment.

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AMERIGROUP, Nashville — CSR 2

08/2013 - 6/2015

Tenncare insurance for Tennessee. Assisted members with account questions, and provider look-up. Also assisted providers with correcting, and filing claims for payment.

Convergys, Nashville— CSR 2

8/2012 - 5/2013

Assisted customers with bill payment and account questions.

EDUCATION

STRATFORD HIGH SCHOOL, Nashville, Tn — High School Diploma

8/1991 - 5/1993

Regular curriculum and high school diploma.

Augusta Escoffier School of culinary Arts, Boulder, CO — currently attending

04/ 2018 - currently attending

Concentration on culinary arts/chefs degree.

SKILLS

MICROSOFT/ excel, office

WINDOWS, ETC

Typing

Customer Service Skills

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