Administrative Officer Front Desk

ANSET N MWAKIO Phone: (h) 951-***-**** (cell) 626-***-****

Email: ***********@*****.***

Resume

Seasoned Human Resource Professional with extensive experience in administering all aspects of Human Resource functions.

Proven skills in identifying talent with expertise in interviewing, hiring, training and motivating staff.

A successful Leader recognized for the ability to establish effective relationships with staff handling performance issues directly involved in dispute resolution and compliance.

Fully knowledgeable in all aspects of Human Resource law, adept in developing employee training and educational programs.

An analytical thinker detailed oriented and with exceptional problem solving skills accustomed to innovating solutions in response to complex challenges.

Demonstrated a track record in initiating progressive marketing campaigns to attract new employees.

Practiced in all aspects of employment to include exit interviews, worker’s compensation, benefits, and retirement, diversity and compliance issues relating to HR.

ADDITIONAL KEY AREAS OF EXPERTISE

Employee Retention

Strong Communications Skills

Human Resource Laws

Organizational Skills

Compensation Benefits

Team Building

Public Relations

Computer Proficient

Staff Development

Work Experience

MVM inc 10/05/2021 – 01/31/2022

Child & Family Protection Care Specialist

Responsible for the safe and secure transportation of unaccompanied minors and families in a humane manner and in accordance with accordance the Company established transportation by land and air policies and procedures.

Ensures that an orientation is provided to all children and families in a language they understand.

Reviews the documentation to ensure it contains all the information needed to travel.

Completes, verifies, and provides documentation to all parties involved

Prepares to work with uncooperative individuals in both controlled and uncontrolled situations.

Prepares meals and snacks for the children and/or family units for the duration of the transport.

Logs transportation details, such as medication, meals offered, eaten, and refused.

Provides clean and appropriate clothing based upon weather conditions at destination location.

Reports into the Command Center at established check points and advice on any changes, disruptions, or concerns throughout the transportation route. Logs information.

If applicable, maintains a medication log for the UAC and or family members to include the type of medication, the numbers of times the medication is administered throughout the transport and any irregularities from what the prescription directs.

SALARY: $38.68/HOUR

Delta-T Group

Travel Youth Care Worker 05/26/2021 – 10/04/2021

Provide care and service to the unaccompanied minors of all ages during domestic flights and/or ground transportation to selected government facilities.

Act as a mentor and create a positive example to the minors during transportation

Exercise high duty of care to the unaccompanied minors during transportation period.

SALARY: $38.68/HOUR

Wiser Security Inc.

Security Professional 01/30/2017- 05/25/2021

Control trailer traffic and access/egress to and from the distribution facility.

Ensure accurate recording of tracks/trailers and delivery of goods to and from the distribution the distribution facility.

Monitor CCTV cameras and alarm systems.

Conducting interior and exterior physical checks of the building and the property

Deter criminal activity and misconduct; compose reports and other duties as specified in the post orders.

SALARY: $11.85/HOUR

California Interagency Council on Veterans (ICV) 06/02/2014 - 06/01/2016

Associate Governmental Program Analyst

Responsible for providing staff support to the ICV with high degree of independence and performing a variety of complex analytical and research staff assignments.

Act in a lead capacity and working collaboratively to provide support to members and non-member invited participants of the ICV

Performing research and outreach in support of ICV business; and assisting in the development of policy options to achieve ICV priorities.

Assists in more complex planning and coordination of ICV meetings. Monitors and supports ICV activities through the coordination, preparation, and archiving of: presentations, supporting materials, meeting documentation (agendas, meeting minutes, etc.), outreach materials, and outreach rosters.

Monitors Federal and State policy directives, legislative, and regulative activity, and informs Administrative Officer of new developments. Tracks proposals related to the ICV activities.

Monitoring and maintaining the ICV website and Resource Library.

Occasionally leads interdepartmental and interagency workgroups.

SALARY: $4958.00/MONTH

CalVet, West Los Angeles Veterans Home 02/19/2013 – 05/31/2014

Security Guard

Conduct interior and exterior regular patrols in the Facility.

Ensure all doors and windows are properly secured and locked.

Observe and report incidents to the relevant authorities, turn out lights when not needed, report water leaks and other security hazards within the Facility.

Prevents unauthorized persons from accessing the building, maintains the front desk sign-in and sign-out sheets, directing visitors appropriately, provide general information regarding the Home, general admission requirements and availability of tours or other activities.

Investigate unusual conditions, write incident reports, maintain shift log, Issue parking permits, and maintain permit log book. Receiving and directing the incoming phone calls to the appropriate extensions.

SALARY: $2216- $2772/Month.

Guardsmark LLC 07/03/2010- 10/30/2011

Security Officer

Ensuring that there is adequate security in the college.

Liaising with the college management in case there is a security problem.

Prevent and/or observe and report security incidents as they occur.

SALARY: $10.50/HOUR

Universal Protection Services

SECURITY PROFESSIONAL 06/07/2011-05/25/2014

Control trailer traffic and access/egress to and from the distribution facility.

Ensure accurate recording of tracks/trailers and delivery of goods to and from the distribution the distribution facility.

Monitor CCTV cameras and alarm systems.

Conducting interior and exterior physical checks of the building and the property

Deter criminal activity and misconduct; compose reports and other duties as specified in the post orders.

SALARY: $10.08/HOUR

ABM Security Services

Console Officer 12/23/2005 – 07/02/2010

Ensures that the building, property and security of people are well maintained.

Help customers at the building’s reception by answering their queries.

Observe and report incidents as they occur.

Writing reports of incidents which take place within the building.

Key Accomplishments

Achieved an award as one of the best employee of the year (2007) in Pasadena/Glendale Portfolio.

Successfully represented the Company in Court as the main witness to win the case against crimes made to the tenants.

SALARY: $8.50-11.50/HOUR

Telkom Kenya Ltd 07/01/1997 - 09/30/2004

Senior Personnel Officer

Responsible for researching, designing and/or administering various human resource programs including corrective action, performance improvement and employee development.

Collaborate with management to determine future staffing requirements preparing job descriptions & employee education programs.

Responsible for employee relations, disciplinary issues, cultural diversity and compliance.

Coordinate and conduct orientations for new employees with a specialty in employee relations.

Managed the day-to-day operations, worker’s compensation, benefits, retirement programs and disability leave.

Participated in salary negotiations, benefits and bonus programs to ensure employee satisfaction drastically lowering payroll costs.

Manage and maintain staff personnel records and ensuring confidentiality.

Implement and maintain human resource policies and procedures including updates on laws and regulations as pertaining to the state law.

SALARY: $2500/MONTH

Key Accomplishments

Recognized by owner as the most valuable asset to my department for exceeding expectations

Participated on a successful job evaluation exercise of the Company.

Kenya Posts & Telecommunications Corporation 03/01/ 1993-06/30/1997

Personnel Officer

Applied knowledge of Labor laws (i.e. FMLA, EEO, ADA, ADEA) educating management on compliance issues.

Developed a variety of employee benefit materials, such as plan documents, summary plan descriptions, and enrollment and benefits information.

Developed, review and coordinated employee benefits plans with Health Care Providers and vendors of benefit plans.

Design and coordinate recruitment programs; determine labor market and length of recruitment; prepare job bulletins and recruitment information; determine and place advertising in appropriate media; review and evaluate applications; determine appropriate written, oral, and/or performance examination programs; develop, evaluate and validate selection instruments; supervise and participate and the administration/scoring of examination and establishment of eligibility lists.

Conduct position classification studies, prepare and revise class specifications, prepare study and implementation reports; perform job duties and analyses of individual positions, classes and series of classes.

SALARY: $2000/MO

Key Accomplishments

Recognized for developing examinations that were used by new hires.

Recognized for conducting research and recommending new policies, salaries and benefits.

EDUCATION

Masters of Business Administration-HRM (MBA/HR): UNIVERSITY OF PHOENIX, PASADENA CAMPUS

Higher Diploma in Human Resources Management (HDHRM): INSTITUTE OF PERSONNEL MANAGEMENT, KENYA.

Bachelor of Arts (BA)-Social Sciences: UNIVERSITY OF NAIROBI, KENYA.

References Available upon Request

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