Quality assurance and Food safety
Resume:
Hassan Kassim Babour
Msc (Biodiversity) & Bsc (Microbiology)
Jeddah, Kingdom of Saudi Arabia
Mobile: +966-**-*******; E-mail: ********@*****.*** A Quality Assurance Manager with more than 22 years’ experience in establishing food safety across Retail chains, Manufacturing units, Catering services & Supply chains with corporates in Saudi Arabia, offering proven expertise in implementation and management of Quality Management Systems in food safety and hygiene across business operations. Currently working with Arrow-Food Distribution Company, as a National Quality Assurance Manager, managing the QA services of +15 warehouses kingdom wide.
Objective: Seeking a challenging position in QA, QC & Food Safety to translate acquired skills and expertise in realization of quality objective of the organization while nurturing mutual growth.
PROFESSIONAL HIGLIGHTS
A Microbiologist by academic reckoning, with wide knowledge and understanding of microbiological investigations, extensively experienced in implementation, management and compliance assurance of international quality standards relevant to the industry as well as in ensuring adherence to local government standards, regulations and guidelines.
Experienced in QMS standards like ISO 9001, ISO 22000, HACCP & local food standards like SASO, GSO, as well as in GMP – certified Lead Auditor in ISO 22000 systems.
Formulate SOPs for all encompassing operations in food handling and storage and monitor performance of established quality management systems in accordance with company’s quality policies.
Ensure food safety and hygiene as well as personal hygiene of operating staff through testing, inspections, review & evaluation of QC process, continually meeting HACCP requirements, and management of established systems.
A demonstrative and decisive leader capable of quick orientation of QC team deployed in quality management functions while continually increasing quality awareness through interactive sessions and trainings.
Proven track record of dairy manufacturing and packaging activities with hands on experience in microbiological and other food relevant tests in dairy products segment.
An ambitious, adaptable and challenge-loving professional with strong participative and communication skills, capable of smoothly steering out of complex situations. AREAS OF EXPERTISE
QMS Implementation ■ QA/QC ■ SOP Formulation ■ Process Management ■ Quality Documentation ■ Management Reviews ■ Closure of NCRs ■ Quality Analysis/Review ■ QMS Performance Management
■ Quality Monitoring ■ Food Safety & Hygiene ■ Compliance Assurance ■ Microbiological Testing ■ Inspections & Reporting ■ Quality Audits ■ TQM & GMP ■ Dairy Manufacturing & Packaging ■ Catering Quality Control ■ QA of Regional Facilities ■ Staff Training. EXPERIENCE SUMMARY
From Apr’15 to (present) Arrow-Food distribution Co., Jeddah, KSA. (Bin-Laden group) National Quality Assurance Manager / (Food Safety & Hygiene) Responsibilities
Implement and enforce Quality Control and Food Safety programs for maintaining best quality and safe food product by managing resources, quality, and food safety activities in the warehouses.
Communicate the quality and food safety reports promptly to upper level managers, subordinates, peers and other managers as necessary, including regulatory agents and auditors in order to get the quick action to solve any quality issues.
Provide overall quality direction and guidance to operational activities with the objective of maximizing operational efficiencies and profitability.
Develop and maintain HACCP Program in the supply chain starting from our value products till the end step– customer satisfaction - .
Ensures that the warehouses operate in accordance with high level of standards and is in compliance with our local government authority’s policies.
Identify food safety and process improvement ideas for implementation.
Review technical procedures, identify problems, and recommend solutions in the areas of quality control and food safety to management.
Updated CV: 01.03.2021
Page 2 of 3
Responsible for coordinating and responding to customer complaint issues, follow through corrective action with timely responses and solutions.
Responsible for training and development of subordinate staff to assume the best practices whilst receiving deliveries, storing, handling & distributing.
Identify workplace safety hazards and develop ideas and solution to correct promptly.
Participate in supply chain improvement projects Achievements
Standardised the work procedure and Manual.
Warehouses scores were improve 50% compared to the last year.
Brought down customer complaints in comparison to last 2 years
Reduce government penalties by 85% by training the staffs and implementing a high level of hygiene.
Trained 65% of total staff resulting in achievement of target and reduction of complaints and penalty.
Adding a systematic temperature tracking (Data loggers) to all of the warehouses. PREVIOUS EXPERIENCE
From Sep’09 to Apr’15 Panda Retail Co., Jeddah, KSA. (SAVOLA group) Regional Manager – QA (Food Safety & Hygiene)
Responsiblities
Food safety, Compliance to SASO & Baladia standards, Microbiological testing, Cool Chain management, Standards for fresh etc.
Job Highlights
Implement and monitoring HACCP to establish relevant quality standards.
Oversee GMP documentation and maintenance thereof.
Train food handling staff on Food Safety program, HACCP rules & GMP standards.
Keep track of updates of government standards like SASO, GSO & that of local Municipality.
Devise and review SOPs S.O.Ps daily operations like receiving, personal hygiene, fresh section practices, cleaning practices, etc.
Follow up Management Review of QMS performance and resolve all NCRs reports.
Collaborate in planning, decision making and action taking exercise of concerned departments.
Inspect all activities of the company as well as containerized export consignments for quality compliance.
Follow up and monitor Pest Control activities during the store visits.
Implement and monitor quality systems and processes for raw food items like fruits & vegetables.
Prepare processing Manual of finished goods in accordance with HACCP requirements.
Prepare cleaning, personal hygiene, food safety, operation, distribution and storage procedures. Achievements
Increased frequency of score visits of the store by 20% compared to the last year.
Enhanced 3rd party supply standards and as a sequel of policy review by management and successfully ensured improved standard of supplies by the parties.
Brought down customer complaints in comparison to last 2 years
Cut down expenditure towards government penalties by 30% by training the staffs and implementing a high level of hygiene)
Trained 72% of total staff resulting in achievement of target and reduction of complaints and penalty.
Standardised the work procedure and Manual.
From Nov’08 to Sep’09 Geant markets Co., Riyadh, KSA. QA Specialist
Job Highlights
Supervised quality operations in all the markets.
Met all the requirements of ISO & HACCP systems.
Established SOPs across all the departments.
Attended, analyzed & resolved customer complaints.
Audited the suppliers to improve the private label products. From Apr’06 to Nov’08 Al-Othaim Markets Co., Riyadh, KSA. QA Section Head (TQM Department)
Job Highlights
Markets supervision and QMS monitoring.
Received, analyzed and rectified customer complaints.
Coordinate with SASO regarding product standards and set up requirements.
Formulation and review of SOPs.
Jul’03 to Mar’06 Saudi Arabian Airline (Catering Services). Updated CV: 01.03.2021
Page 3 of 3
QC Supervisor
Food microbiological tests.
Ensured the standardization of Total Quality Management of the raw materials and finished products.
Developed inspection procedures (sampling, lab reports, etc.) and conducted microbiological tests on foods.
Coordinate with HR department for staff training as required in different levels.
Supervised production operation stages in accordance with SOPs.
Imparted on job training on Awareness of ISO and HACCP. Apr’99 to Apr’03 Saudi Dairy Factory (SADAFCO).
Lab Technician (QC Department)
Involved in various tests like Air count test for bacteria & Yeast/moulds in all sections of the factory, Microbiological test for dairy products, Chemical tests (T.S, Fat, Viscosity, S.N.F ) & Water tests (TDS, chlorine, alkalinity & conductivity).
Maintained high standards of hygiene at all locations.
Assisted in standardization of QMS procedures.
Oct’96 to Oct’98 Al-Marai Dairy Company.
Product Technician (Technical R&D Department)
Involved in development of new products.
Working inside the factory by using industrialization equipment e.g. pasteurization machine, homogenizer and packaging.
A member of the technical commission for dairy products in SASO.
Worked for standardization of TQM of the raw materials and finished products.
Conducted physical examinations of random samples inside Lab. EDUATION & TRAINING
M.Sc. in Biodiversity from King Saud University – KSA, 2003 to 2009
B.Sc. in Microbiology from King Saud University – KSA, 1992 to 1996
IASSC Lean Six Sigma Green Belt (exam included) from ANEXAC - Online in 2020
35 contact hours - Project Management Professional (PMP) from MOSBFC - Online in 2020
40 contact hour- Risk Managment Professional (RMP) from Project Champion - Online in 2020
Strategies for continuous improvement in the work environment and the waste reduction system, Kaizen Japanese methodology from International Coach Academy - Online in 2020
Basic concepts of the international standard BRC for food safety, SASO, 2018 (certified)
Basic princible in fire fighting, Arab fire safety and security acadimy, 12 days, 2017 (certified)
NEBOSH training, DAMI Co., 2012 (certified in GC3).
Lead Auditor training in ISO 22000, MOODY CO., 2007 (certified).
Total Quality Management (TQM), Helford center, 2007.
HACCP application in food manufacturing course, Gulf Co., 2002 (certified).
ISO awareness program course., Saudi Airline, 2003.
Diploma in Communication & Information Technology from Saudi Language Center, KSA (certification from Cambridge University).
Other short training in Quality and development. PERSONAL DETAILS
Date of Birth: January 04, 1975.
Language Proficiency: Arabic & English.
Computer Proficiency: MS Office Suite & Internet Applications.
Nationality: Saudi.
Saudi G.O.S.I. No: 368737038.
Contact this candidate