Operations Manager Customer Service
Resume:
Janice R. Cox-Hegedus
Norwood, OH 45212
Cell #: 513-***-****
Email: ******.*********@*****.***
Warehouse Logistics-Distribution Manager-Operations
-Distribution/Warehousing Industry-
Driven hands-on leader with more than 21+ years of Distribution, Logistics, and 35+ years of Management Experience
Maximizing Productivity / Cost Reduction / Process Improvement
HIGHLIGHTS OF QUALIFICATIONS:
Operations Manager for a new start up for the Dollar General network, creating and developing a team, processes, and retention. Operations Manager- 2002 – 2020- Tapestry/Kate Spade/Coach.
Experience and proven ability with the supply chain - development, introduction, and implementation of procedures which increase productivity, improve safety conditions, and expand profitability for warehouse operations of a high volume - fast pace - distribution centers.
Customers include: Brand store network, high volume retail, outlet, Ecom, wholesale, and export businesses.
Excel in decision making, meeting production demands, and managing personnel with both union and non-union positions, along with an in house 3PL-Third Party Logistics Team.
Demonstrated talent in directing all aspects of productivity within the DC departments: Receiving, Processing-cart pick, single piece pick, full case pick, along with -VAS services, QA, returns, and the Shipping Department, managing- process improvement, inventory management, distribution, routing, scheduling, quality control, customer service, etc.
Strong and effective leader with excellent analytical and communication skills, committed to promoting safety and teamwork, increasing productivity, timeliness, and effectiveness. I am a team-builder with a proven track record, with a gift for organization and clear concise methods.
Working within a 650,000 square foot fully facility, managing –the distribution team through out the DC supporting our network on site, working with a 3PL team which substantially increases with temps during peak season.
Production Management *Performance Maximization * Safety Leadership * Federal OSHA / DOT Regulations * Receiving * Production*Shipping * Export / Import * Warehouse Management * Inventory Management * Scheduling * Identifying / Analyzing / Resolving Issues / Employee Leadership / Team Development
SELECTED ACHIEVEMENTS:
Leading the DC operations team to help support all customers external and internal by the development, implementation and continued support of existing and new processes and procedures. Identifying, implementing, and tracking effectiveness. Developing training brochures and Power Point hand outs to help with visual aids to increase the levels of effective understanding for all team members in a diverse environment. Providing quarterly follow meetings with each team member to identify training needs or challenges that need to be reviewed and addressed.
IMPACT: Increasing accuracy and timeliness using organization with an emphasis on streamlining process and procedures within the Distribution Center, thereby meeting and exceeding the customer’s expectations and goals.
PROFESSIONAL EXPERIENCE
Dollar General-Distribution Center, Walton, KY 2021-Current
Warehouse Distribution Operations/Manager-Responsible for complete DC Operations and Processing
Developing and supporting a start - up facility, growing our team, to ensure we meet the networks expectations, while ensuring all phases are safe, effective, and continually progressive.
Creating a safe environment, inclusive retention and inclusion practices to help with meeting our
goals.
Managing all processes, teams both production and management on a day to day bases, with straight forward communication-to ensure transparency and clarity at all times.
Using- Red Prairie/Blue Yonder-WMS systems to track and review LMS- daily for team members and departmental productivity.
Working closely with our HR team, on recruitment and retention initiatives.
Tapestry / Kate Spade & Company, West Chester, OH 2002-2020
Formerly known as Liz Claiborne, Inc., & 5th and Pacific Companies
Warehouse Distribution Operations/Manager-Responsible for complete DC Operations and Processing
Budget develop and monitoring –controlling a multi-million dollar facility.
Managing large and small groups within each of our departments- union, non-union-hourly, and temporary staff during peak season.
Oversee the inventory within the DC daily using our WMS systems, making necessary daily adjustments, balancing and researching a variety of issues regarding inbound, on hand, outbound reporting..
Evaluate and implementing new procedures to stay current and to increase productivity, using KPI and LEAN practices.
Conducting staff meetings to ensure awareness of what is expected of each team member, and the entire DC for gathering feedback, and helping to create buy in.
Monitoring processing, routing and shipments of all merchandise to retail, outlet, Ecom, wholesale, and export accounts using company guidelines and procedures.
Daily, weekly, and monthly- monitoring and approval of time and attendance with payroll, along with addressing any issues for staff.
Utilize equipment, networks, resources, etc. to maximum potential.
Create and promote a safe work environment for the entire DC team.
Maintain staff according to operational needs.
Work closely with the HR Department to meet the needs of all team members.
Partner with the safety team, help to implement guidelines for OSHA/ DOT, and maintain safety.
Develop, complete, monitor, and maintain- daily, weekly, and monthly reports to help stay on target, and provide current actionable avenues with immediate effect.
KENTUCY DEPARTMENT FOR FAMILIES AND CHILDREN, Williamsburg, KY 1989-2002
Division of Family Support
Field Service Supervisor
Supervised a team of 38 case workers within a multi-county, multi-office situation. Identifying the needs of the population based on state and federal guidelines for programs administered.
Administered state and federal programs for the citizens of our region inclusive of but not limited to: Food Stamps, Welfare, Medicaid, Child Care, Foster Care, Medical Transportation, Elder Care, etc.
Maintained the daily overall goals of delivering timely, effective services to those in need, accepting all applications, processing them within agency standards and determining eligibility based on state and federal guidelines of all programs administered.
Worked aggressively to identify gaps in service, with plans developed through partnerships to address those needs.
Conducted evaluations, corrective actions when necessary, along with nominating merit raises for staff when indicated.
EDUCATION: Cumberland College-Williamsburg, KY, Eastern Kentucky University-Richmond, KY
REFERENCES: Professional and personal available upon request.
Contact this candidate