Customer Service Showroom Manager

Kathleen Farrell Ernst

*** **** **** ******

New York, New York 10020

**********@*****.***

415-***-****

EXPERINCE

DAVACO, IRVING, TX 2018-2019

Visual Merchandiser for Davaco clients:

Macy’s, Bloomingdales, MLB, MBA, Nike, Habitual

Visual Merchandising, Installations, Recovery, Training for

Davaco clients

EXCELSIOR MERCHANDISING CORPORATION, SAN FRANCISCO, CA 2014-2016

Merchandiser for Macy’s West 11 bay area doors

Responsible for merchandising, training, visual look for neckwear brands

Penguin, Perry Ellis, Bar 111, Nick Cannon

BLOOMINGDALES, San Francisco, CA 2009

Stylist, Women’s Designer Sportswear

Consistently provided the highest level of customer service

Attended to customer’s needs though open-ended questions and relationship building

Worked diligently to achieve sales goals

SAKS FIFTH AVENUE, New York, NY 2008

Selling Specialist Ralph Lauren/ Burberry

Assisted clients with wardrobing and purchases

Followed up with each client to build memorable experiences and create

repeat business

BARNEYS, New York, NY 2007

Seasonal holiday sales. Provided outstanding customer service to each client

Charitable Work/Home Maker 1992-2007

MUTTERPERL GROUP, LTD New York, NY 1982-1992

VP/Division Head/Showroom Manager

Managed four junior sales executives in multi-line B2B showroom that

Marketed and sold handbags and other leather goods/furnishings

Oversaw distribution to department stores; conducted sales analyses and created

Spreadsheets to determine sales strategies

Served as the salesperson to high-end boutiques and department stores across the US

Collaborated with design team on collection for new season’s managed merchandising,

organized samples for marketing and advertising campaigns

Planned and organized the showroom’s account and management strategies

Consistent history of increasing sales with existing customers and managing regional

Expansion though the implemented targeted sales strategies

Monthly, quarterly, seasonal sales forecasts and annual revenue goal

Handled all buying and product research and evaluation responsibilities for the showroom

EDUCATION

Wood Tobe Coburn, New York, NY

A.S. Merchandising /Retailing

SKILLS

Professional, Customer Service, Microsoft Word, EXCEL, PowerPoint

CHARITABLE CAUSES

New York City Ballet, New York Public Library

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