Medical Interpreter Closing Coordinator

M U Z H G A N H U S S A I N I

Reston VA ***** *******.*********@*****.*** 925-***-****

W O R K E X P E R I E N C E

PenFed Title LLC

CIBTVisas

CIBTVisas

Liberty Language Services

Closing Coordinator from March 2018 to May 2020

•Served as Liaison between PenFed Mortgage operations, closing vendors and PenFed processors to ensure smooth refinance and sales transactions.

Executive Service Specialist

•Assisting travelers in the process of visa request to the Schengen countries.

•Making sales calls to sell the Service

•Research in the consulates websites to preparing the tourist & Business Visa kit for clients,

•Booking their appointments with consulates

•Consulting clients the Consulates rules and requirements.

•Pre-checking their documents before submission.

Customer service specialist

•Handle large volume of inbound calls in a timely manner

•Identify customer needs, providing clarifying information

•Providing solutions to customers concerns

•Document all conversations in CIBT’s database in a comprehensible manner

Certified Medical interpreter & Criminal court interpreter “Current”

•Providing medical interpreter services to INOVA Hospitals and other hospitals when needed.

FEDSYS Secure, Inc.

Senior Monitor / Linguist (Aug 2010 – Feb 2014)

Clients:

United States Government

FBI / Federal Bureau of Investigation

DEA / Drug Enforcement Agency

DOJ / Department of Justice

DOD / Department of Defense

•State and national interest security specialist

•Liaised with US Agencies (FBI / DEA / DOD) & investigators

•Monitored and translated documents and court orders

•Prepared urgent and daily reports for department

•Handled and filed highly sensitive and confidential documents

•Trained new employees on the computer reporting systems and quality checked their transcriptions

•Provided minute by minute support to the special agents/officers during intense high stakes operations

Serena Hotel, Kabul

Hospitality Management Intern (Jan 2007 – Jun 2009)

Clients:

US Embassy employees

Australian Embassy employees VIPs from different countries

Local Government Politicians

S K I LL S

•Sales & Marketing, Quotations & Banquet Event Orders (BEOs)

•Promotions and Customer sales

•Administration support

•Training and HR orientation for newly hired staff in all departments

•Rooms reservation, guest relations, memberships & tours

•Hotel security and investigations

•Safe and cash deposits (General Cashier)

•Accounting: payables, receivables, invoicing, ledgers (SCALLA SYSTEM)

•Working with suppliers and maintaining stocks in FIFO/LIFO techniques

Multilingual (4 languages)

Strong eye for quality control

Data diagnosis and reporting

COMPUTER skills

E D U C A T I O N

Apr 2010 - Present Bachelor's in Business Administration (4th year)

Rana Institute of Higher Education, Kabul, Afghanistan

Courses include: Finance, Marketing, Management, Business Ethics, Accounting, International, Trade, Mathematics, Calculus, Statistics, Psychology, English

P R O F E S S I O N A L D E V E L O P M E N T

2013 High Security Data System Course

Fedsys / US Drug Enforcement Administration

2009 Communication Training Course

Serena Hotel, Kabul

2008 International Locations Training Program

Serena Hotel, Islamabad, Quetta, Faisalabad

2008 Public Relations Department Training

Serena Hotel, Faisalabad

2007 Food, Beverage Administration and Sales & Marketing Training Serena Hotel, Quetta

2007 Sales and Marketing Workshop

Serena Hotel, Kabul

2007 Trainer Development Workshop

Serena Hotel, Kabul

2007 Supervisor Course

Serena Hotel, Kabul

L A N G U A G E S

Fluency in speaking, reading, writing of English, Urdu and Dari/Farsi.

Contact this candidate