Assistant Receptionist Front Desk

Christine Wulf

404-***-**** ********@*****.*** Dacula, GA 30019

SUMMARY

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

SKILLS

Front desk operations

HIPAA guidelines

Technologically savvy

Records maintenance

Records management

Telephone etiquette

Critical thinking

Leadership

Troubleshooting

Training & Development

Analytical

Relationship building

Decision-making

Team building

Conflict resolution

Not fluent, but intermediate Spanish

EXPERIENCE

Medical Assistant Receptionist, Summit Physician Services, November 2021-January 2022 Braselton, GA

Performed patient vital diagnostics both pre and post surgical procedures with IV sedation Assisted Anesthesiologist with waking patients and transferring from OR table to post-op room for recovery

Coordinated transportation and assisted post-op patients to caregivers vehicles after sedation when vitals stabilize.

Scheduled patient appointments for physician visits and procedures using calendar software. Updated group medical records and technical library to promote smooth office operations. Entered insurance, demographics and health history into patient database. Checked patients in and out for appointments and collected co-payments. Called patients to confirm scheduled appointments and obtain additional details. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Processed patient payments and scanned identification and insurance cards. Protected patients by observing strict HIPAA guidelines. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Greeted each patient pleasantly and offered desk sheet for easy sign-in. Delivered high-quality administrative and customer service to sustain patient and work flows. Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Informed patients of financial responsibilities prior to rendering services. Compiled physical and digital documents, charts and reports. Followed infection control procedures to protect patients and staff in waiting area. Prepared and sent financial statements to support bookkeeping functions. Executive Administrative Assistant, TERADATA CORP, February 2003-April 2018 Johns Creek, GA

Maintained schedule and eMail correspondence for America's Sales and Services President Processed expense reports

Coordinated quarterly reviews and monthly financial outlook calls/meetings Procured Corporate Jet and arranged travel working with Aviation Dept and Fixed Base Operators

Documented and routed business correspondence to manage office paperwork. Managed Sales Presidents calendar/eMail and prepared meeting agenda and materials. Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.

Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes. Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.

Restocked office and break room supplies to maximize team productivity. Managed external contacts and kept track of periodic communication needed for priority actions.

Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.

Oversaw executive schedules for team of company leaders. Created PowerPoint presentations used for diverse business needs. Created newsletters to share company updates and events. Tackled and addressed top-level, high-priority issues with professional administrative discretion. Revised and maintained master calendar for client appointments. Detailed and arranged travel arrangements and venue reservations for conferences and seminars.

Opened, read and wrote answers to routine letters and correspondence for executives. Set up meeting and event logistics for senior management and updated calendars. Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.

Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.

Managed daily invoices, reports and proposals.

Supported auditors during review process with clerical support. Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Team Support Specialist III, NCR CORPORATION, May 1996-February 2003 Duluth, GA

Provided all aspects of administrative support to multiple Sales Directors within the Financial Industry of

CR Corp

Developed relationships with customers administrative personnel including, Bank of America, Wachovia and SunTrust

Prepared meetings and correspondence

Tracked ATM installation activity.

Assisted customers with various types of technical issues via email, live chat and telephone. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Managed customer system updates, informing clients of installation progress stages. Mentored other technologists and support professionals to provide professional development and skill enhancement.

Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.

Streamlined operational efficiencies by providing timely computer diagnosis and repair. Office User Specialist, Broward Community College, Microsoft, April 1991 Coconut Creek, FL

Completed coursework towards Associates Business Administration EDUCATION AND TRAINING

Some College (No Degree)

General Studies, Broward College, Fort Lauderdale FL REFERENCES

References available upon request

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