Parts Manager Customer Service

Dennis M. Vieira

** ******* ******, ********** ** 48111

734-***-**** / *****.***.****@*****.***

Objective: Awarded a position where my talents, experiences and passion in management, customer service, quality control, sales and marketing will accelerate our success.

EXPERIENCE

D&D Bros LLC (est. January 2020 to Present)

Founder/ Managing Partner

●Resale Experts helping find the best savings on any product or service and passing that on to our valued customers

●Follow market trends

●Unite buys with sellers that meet thier criteria and have been personally vetted

●Flawless Customer Satisfaction Record

Jack Demmer Automotive (February 2018 to November 2019)

Parts Counter Person at Demmer Collision Center and Jack Demmer Lincoln

●Work with multiple new and used suppliers to get vehicles finished quickly and correctly the first time

●Comfortable utilizing ADP/CDK, ROME, and MICROCAT

●Work with technicians and front counter to maximize profit and minimize vehicle downtime

TODD WENZEL Buick GMC (December 2015 to January 2018)

Assistant Parts Manager- Support Parts Manager/ Oversee 4 counter people and 2 drivers

●DEALERTRACK DMS / GM GLOBAL

●Facilitated a $500k parts return creating a more favorable P&L and less stagnant inventory from previous ownership

●Assist 100+ wholesale accounts

Disabled American Veterans Thrift Store (April 2013 to October 2016)

Manager – Oversee all aspects of Retail, Human Resources, Production, Customer Care

● Responsible for forty+ employees and 3 assistant managers with a "Customer 1st" mentality

●Create a culture of unity and teamwork through goals, accountability and strong work ethic

●Manage inventory, schedules, P&L, Build and maintain relationships with worldwide recycling organizations and donation centers >broke ALL sales records by $100k per month, every month employed

The Salvation Army Southeast Michigan (September 2009 to February 2013)

Store Manager- Oversee sixty+ employees within retail/donations/production

●Managed five retail stores throughout Southeast Michigan

●Exceeded all sales goals; accomplishing $1 million+ beyond sales goals year after year

●Awarded for “Top Manager in Sales Growth” each year employed / Tasked to head training seminars for all S.E. MI 33 Store managers to duplicate my success

Saturn of Farmington Hills (August 2005 to June 2009)

Parts Consultant - Work with wholesale and retail customers

●Take part orders and schedule deliveries

●GM GLOBAL / REYNOLDS AND REYNOLDS

●Check and maintain all inventory to ensure accuracy

A.G.T. Broadcast Services (June 2001 to July 2005)

Promoted from Data Entry to Lead CSR

Promoted from Lead CSR to Account Excecutive and finally to General Manager of Broadcast Advertisment Distribution

●Responsible for all broadcast distribution throughout North America

●Aquire new and maintain current client accounts

●Create budget, Multitask, Quality Control, Implement processes and train employees

EDUCATION: Specs Howard School of Media Arts, Southfield, MI

12/2001 Graduate 3.8GPA

Commercial copywriting, Marketing and Sales strategies, Project Management

Educated in business management, Marketing strategies, on-air and broadcast engineering, FCC Standards

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