Customer Service Support

Rakhi Taralkar

Contact +91-730*******, E-Mail: ************@*****.***

OBJECTIVE

Looking for a position in a company that values quality front end customer support service and can benefit from positive interaction skills which will ultimately improve customer satisfaction.

KEY STRENGHTS

Proven track record in putting expertise to practice.

Enjoys assisting clients – Effectively communicates and solves issues.

Team player – Passion for learning/sharing knowledge and troubleshooting.

Ability to communicate and make appropriate decisions in a concise manner.

Intelligent and highly motivated with a high-level of patience.

Work EXPERIENCE

Archita Tours and Travels Mumbai,India

Feb2011-March2019

Customer Service Officer

Supervised a team of 5 people.

Looking into customer queries and complaints

Ensuring the cars are in good condition Taking care of customers booking.

Looking into clients requirements for vehicles.

maintain duty roasters of drivers.

File Quotations, Billing,solve customer complaints and take suggestions.

Implement pickup and drop schedule of guests from and at the prescribed stops.

Making calls and sending emails to companies regarding renewal of contract

Wipro Bpo ltd.[Delta Airlines] Mumbai,India

Apr 2003 – Jan 2009

Customer Service Executive

Joined in the pilot batch of, Delta airline and worked in skymiles, shifts in parallel with UK and US office timings.

Provided updated information to passengers about their Skymiles (Frequent Flyer) accounts.

Handled the task of recording and scrutinizing the complaints received from customers.

Efficiently responded to internal and external customers request via email, chat and faxes.

Handled queries from members of Skymiles regarding reservation and issued redemption e-tickets.

Actioned queues i.e., urgent review queues, expired time limit queues, reissues queues, unaccompanied minors queue and schedule change queue.

Infowavz Pvt. Ltd., Mumbai, India Nov 2002 – Mar 2003

Customer Service Associate

Managed customer support queues

Directly supported customers with general end users inquiries in a timely manner

Achieved sales targets.

Technical Skills

Well versed with Windows, Microsoft Office (Word, Excel, and PowerPoint) & Internet Applications

EDUCATION

B.COM. Mumbai University, India – 2002

Additional Qualification

Travel and Tourism course from IITC

Basic computer course from NIIT

LANGUAGE SKILLS: Fluent in English, Hindi & Marathi

PERSONAL DETAILS

Date of Birth: 13 Sep 1980

Status: Married

Address: Address: - Shri co-operative society bldg no 48 room no 1548

,Tagore nagarVikhroli (e)Mumbai-400083

References: Available Upon Request

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