Contact +91-730*******, E-Mail: firstname.lastname@example.org
Looking for a position in a company that values quality front end customer support service and can benefit from positive interaction skills which will ultimately improve customer satisfaction.
Proven track record in putting expertise to practice.
Enjoys assisting clients – Effectively communicates and solves issues.
Team player – Passion for learning/sharing knowledge and troubleshooting.
Ability to communicate and make appropriate decisions in a concise manner.
Intelligent and highly motivated with a high-level of patience.
Archita Tours and Travels Mumbai,India
Customer Service Officer
Supervised a team of 5 people.
Looking into customer queries and complaints
Ensuring the cars are in good condition Taking care of customers booking.
Looking into clients requirements for vehicles.
maintain duty roasters of drivers.
File Quotations, Billing,solve customer complaints and take suggestions.
Implement pickup and drop schedule of guests from and at the prescribed stops.
Making calls and sending emails to companies regarding renewal of contract
Wipro Bpo ltd.[Delta Airlines] Mumbai,India
Apr 2003 – Jan 2009
Customer Service Executive
Joined in the pilot batch of, Delta airline and worked in skymiles, shifts in parallel with UK and US office timings.
Provided updated information to passengers about their Skymiles (Frequent Flyer) accounts.
Handled the task of recording and scrutinizing the complaints received from customers.
Efficiently responded to internal and external customers request via email, chat and faxes.
Handled queries from members of Skymiles regarding reservation and issued redemption e-tickets.
Actioned queues i.e., urgent review queues, expired time limit queues, reissues queues, unaccompanied minors queue and schedule change queue.
Infowavz Pvt. Ltd., Mumbai, India Nov 2002 – Mar 2003
Customer Service Associate
Managed customer support queues
Directly supported customers with general end users inquiries in a timely manner
Achieved sales targets.
Well versed with Windows, Microsoft Office (Word, Excel, and PowerPoint) & Internet Applications
B.COM. Mumbai University, India – 2002
Travel and Tourism course from IITC
Basic computer course from NIIT
LANGUAGE SKILLS: Fluent in English, Hindi & Marathi
Date of Birth: 13 Sep 1980
Address: Address: - Shri co-operative society bldg no 48 room no 1548
,Tagore nagarVikhroli (e)Mumbai-400083
References: Available Upon Request