Customer Service Front Desk

MONA GASKINS

**** ******* **** ***.#*** Elk Grove, CA 95758 916-***-**** ************@*******.***

I am looking for employment as a Phlebotomist, CPT1 I would like to gain enough experience to eventually become a CPT2

Phlebotomy Tech. 10/2019

Phlebotomy Training Specialists – Sacramento, CA

Hospital Unit Coordinator

High-Tech Training Institute - Sacramento, CA

Network Admin./Computer Repair

Business and Technology Training Institute- Sacramento, CA

Work Experience

COVID-19 Tester

Vestra Labs

November 2001-Current

While wearing approprate PPE, perform COVID-19 servalence testing for the Sacramento City Unified School District.

Duties included, while following HIPPA guidlines, using Primary Health System to look-up students, staff, and community who are regestered to test through Primary Health and scan test card into system, hand the testing swab to individual to self-swab, then prepare test card with individual's information and insert swab after putting reagent drops into card, then waiting the appropreate amount of time to read and result the test into the system, then properly disposing the tests according to health regulations.

Paramed Examiner/Phlebotomist

ExamOne, A Quest Diagnostics Company

May 2021-October 2021

Perform Paramedical Exams for clients in their home or place of work, including body measurements, weight, manual blood pressure, pulse, UA, and blood draws.

Medical Receptionist

MACT Health Board – Jackson, CA

November 2020 – March 2021

Checking in/out patients, updating patient’s charts, answering phones, verifying insurance, electronically scanning, faxing, filing, paperwork, tasking notes to providers for medication refills and other patient requests, acquiring payments, scheduling/setting appointments, and other various office duties.

Wellness Screener

MACT Health Board – San Andreas, CA

August 2020 – November 2020

Screen patients for COVID-19 as they arrive for their appointment, including taking their temperature and asking specific screening questions. Working directly with management to reduce the risk of infection.

COVID Screener Diamond Pet Foods – Ripon,CA April 2020 to May 2020 – Temporary Position.

Screen employees for COVID-19 as they arrive at work, including taking their temperature and asking specific screening questions, working directly with management to reduce the risk of infection.

Front Desk Receptionist

Central Valley Physical Therapy – Galt, CA

February 2020 to March 2020 – Temporary Position

Greet patients, sign them in and collect payment, then give chart to therapist. Answer phone calls, make new client charts, check insurance authorizations, run daily reports, prepare charts for following day, help keep office clean, call patients with appointment reminders or to reschedule, and close-out cash at end of the day.

Front Desk Receptionist

Badger Creek Veterinary - Wilton, CA October 2018 to February 2019

Greet customers and their pets, check-in patients, answer multi-line phone, schedule appointments, make patient files, check emails, faxing, refill prescriptions, update social media, keep clinic neat and clean, order supplies, receive payments, run end of day reports, and close-out accounts.

Office Administrator/Care coordinator

Island Angels – Carmichael, CA.

February 2018 to September 2018

Open office daily, check messages and emails, respond accordingly, greet guests, answer multi-line phone, create weekly company flier, fill-in for caregivers at client's home when necessary, attend staff meetings, keep meeting minutes, attend Chamber of Commerce meetings, help create business advertising, update social media, transportation of clients, create spreadsheets tracking employee's earnings, check employee's timesheets weekly, and clean office when needed.

POS Customer Service KOHL'S - Elk Grove, CA November 2011-2012

Receive payments by cash, check, credit card, Issue receipts, refunds, credits, Greet customers, Resolve customer complaints, Answer customers' questions and Provide customer service. This was a seasonal position, but I was asked t stay on after the season was over. I exceeded credit sales goals.

Receptionist A Wonderful World of Music,Dance,And Theatre- Elk Grove,CA January 2010 to July 2010

Answer questions from employees or public, Distribute correspondence or mail, Examine files or documents, Greet customers, Maintain appointment calendar, Provide clerical assistance, Use telephone communication techniques, Use computers to enter, access or retrieve data and Use oral or written communication techniques, create schedules, use of Quickbooks and billing software. Set-up a local computer network. Helped to increase number of new students.

Retail Salesperson

TARGET - Elk Grove, CA. October 2009 to January 2010

Provide Customer Service, Advise clients or customers, Answer customer or public inquiries, Arrange merchandise display, Clean rooms or work areas, Greet customers, Manage inventories, Use computers to enter, access or retrieve data, Answer

customer or public inquiries, Arrange merchandise display, Clean rooms or work areas, Greet customers and Use computers to enter, access or retrieve data.

Executive Administrative Assistant

PORAZZO STRATEGIC TECHNOLOGIES - Fair Oaks, CA February 2001 to October 2001

Manage and maintain schedules, Prepare invoices, reports, memos, letters, financial statements and other documents, Read and analyze incoming memos, File and retrieve corporate documents, Prepare responses to correspondence and Perform general office duties including answering phones and taking dictation. Helped to design new product packaging and advertising. Learned use of new technology.

Network and Computer System Administrator

THE MONEY STORE - Sacramento, CA October 1999 to January 2000

Perform necessary system maintenance and to update computers for Y2K. Updated hundreds of systems for Y2K. Maintained professional attitude and curtesy while working on employee's computers.

Receptionist

SACRAMENTO OCCUPATIONAL MEDICAL GROUP - Sacramento, CA

April 1995 to October 1995

Patient scheduling, obtaining PT authorizations, calling patient no-shows and contacting employers, calling, faxing, and mailing out status reports to the employers, maintaining charts, answering phones. Handled emergency situations in a calm and professional manner. Helped decrease number of patient no-shows by keeping in close contact with employers.

Receptionist

NEUROLOGICAL CONSULTANTS - Sacramento, CA August 1994 to February 1995

Checking in patients, running insurance through Spot Check, making, filing and pulling charts, answering phones, faxing and copying, scheduling, checking out patients. This was a temporary position, but they asked for me the next time they needed a temp. position filled. Established an excellent relationship with the patients and doctors.

Certifications/Licenses

Certified Phlebotomy Technician

January 2020-January 2022

Certification CPT-02038773

Certified Novell Administrator

February 1999 to Present

Credential ID: 568931899

Skills

• Quickbooks

• Medical terminology

• Customer Service

• Excel

• NextGen

• Microsoft Word

• Accounts Receivable

• Accounts Payable

• Scheduling

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