Ashley Mikell

**** ******* **.

Jackson, MS *****

adqx7s@r.postjobfree.com

601-***-****

Seeking a role as a customer service representative for a Company which will benefit from positive attitude, high energy, and a genuine desire to assist others.

Work Experience

Credit Associate I

Saks.com-Jackson, MS

October 2019-Present

Help customers who are interested in or shopping on our store credit card

Answer incoming calls related to new account applications, authorizations.

Make account guideline decisions on high-dollar accounts based on thorough review of account and credit history.

Accurately resolve all customer inquiries received via email, written correspondence, phone or system queue

Customer Service Representative

Amazon.com - Jackson, MS

November 2019 to Present

• Handle customer service as it relates to deliveries and schedules, ordering, tracking, planning, and reporting

• Assist drivers on making sure packages are marked correctly

• Notate account as needed to make sure customers get their packages at the guaranteed and

estimated delivery dates.

CUSTOMER SERVICE REPRESENTATIVE

APPLE

November 2018 to November 2019

• Provided excellent customer service, diagnose issues, and handle account and product questions.

• Resolved customers’ service or billing complaints by performing activities such as enable disabled

accounts, refunding money, and etc.

• Processed orders, prepare correspondences and fulfill customer needs to ensure customer

satisfaction

• Checked to ensure that appropriate changes were made to resolve customers’ problems.

Customer Service Representative

Comcast - Jackson, MS

August 2017 to August 2018

• Provided helpful information, answering questions, and responding to complaints.

• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

• Offered additional sales or products, or helped retain services the customer already had.

• Resolved customers’ service or billing complaints by performing activities such as exchanging

merchandise, refunding money, and adjusting bills.

Call Center Agent

Silver script Insurance - Madison, MS

September 2014 to July 2017

• Completed contract forms, prepare change of address records, and issue service discontinuance

orders, using computers

• Confer with customers by telephone or in person in order to provide information about products and

services, to take orders or cancel accounts, or to obtain details of complaints.

• Referred unresolved customer grievances to designated departments for further investigation

• Reviewed insurance policy terms in order to determine whether a particular loss is covered by

insurance.

Contact this candidate