Service Representative Customer
Resume:
Ashley Mikell
Jackson, MS *****
********************@*****.***
Seeking a role as a customer service representative for a Company which will benefit from positive attitude, high energy, and a genuine desire to assist others.
Work Experience
Credit Associate I
Saks.com-Jackson, MS
October 2019-Present
Help customers who are interested in or shopping on our store credit card
Answer incoming calls related to new account applications, authorizations.
Make account guideline decisions on high-dollar accounts based on thorough review of account and credit history.
Accurately resolve all customer inquiries received via email, written correspondence, phone or system queue
Customer Service Representative
Amazon.com - Jackson, MS
November 2019 to Present
• Handle customer service as it relates to deliveries and schedules, ordering, tracking, planning, and reporting
• Assist drivers on making sure packages are marked correctly
• Notate account as needed to make sure customers get their packages at the guaranteed and
estimated delivery dates.
CUSTOMER SERVICE REPRESENTATIVE
APPLE
November 2018 to November 2019
• Provided excellent customer service, diagnose issues, and handle account and product questions.
• Resolved customers’ service or billing complaints by performing activities such as enable disabled
accounts, refunding money, and etc.
• Processed orders, prepare correspondences and fulfill customer needs to ensure customer
satisfaction
• Checked to ensure that appropriate changes were made to resolve customers’ problems.
Customer Service Representative
Comcast - Jackson, MS
August 2017 to August 2018
• Provided helpful information, answering questions, and responding to complaints.
• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
• Offered additional sales or products, or helped retain services the customer already had.
• Resolved customers’ service or billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills.
Call Center Agent
Silver script Insurance - Madison, MS
September 2014 to July 2017
• Completed contract forms, prepare change of address records, and issue service discontinuance
orders, using computers
• Confer with customers by telephone or in person in order to provide information about products and
services, to take orders or cancel accounts, or to obtain details of complaints.
• Referred unresolved customer grievances to designated departments for further investigation
• Reviewed insurance policy terms in order to determine whether a particular loss is covered by
insurance.
Contact this candidate