Customer Service Barista

Name: Achooh Linus Nkeng

NATOINALYTY: Cameroon

Email: ************@*****.***

Contact Number: +971*********

Instagram page {linus-nkeng}

COMMITMENT: can join immediately

HEAD BARISTA

Professional Summary

Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.

Skills

Custom beverage creation

Team player . Latte art

Good understanding . Employee training

Menu design . Customer service

Excellent memory . Strong communication skills

Exceptional customer service . Culturally sensitive

Opening and closing duties . Computer proficient

Highly organized . Smoothie making

Quick learner . Friendly and outgoing

Flexible schedule . Highly observant

Cash handling

Work History

Seventh Avenue Café and Restaurant United Arab Emirates

Head Barista

February 2020 - Present

Design new menus as the seasons and local tastes change, ultimately memorizing and serving more than 32 made-to-order options at any given time.

Explain weekly and seasonal specialties to customers and recommend other menu options, serving an average of 200 guests each day within a 9-hour window.

Prepare and serve customers biscotti, pastries and other coffee house treats in the bookstore’s cafe area and counter.

Clean, dishes and the rest of the cafe after closing each day to ensure it is ready for opening again the next morning.

Supervises and manages the coffee preparation.

Addresses all issues, concerns, and complaints from customers.

Reviews and gives recommendations on improvements to the coffee shop

Ensures cleanliness of the coffee shop.

Educate customer of different coffees and their brewing ratios for consumption.

Audits and inspects safety, working condition and maintenance of all equipment.

Prepares required reports and paperwork, preparing and serving a variety of coffee drinks, along with pastries and cookies.

The Blue Door Café United Arab Emirates

Head Barista

February 2018 – January 2020

Prepped the coffee house for service each morning by setting up tables, grinding fresh coffee beans and preparing equipment for the day's operations.

Assisted other team members whenever necessary in preparing and plating a number of pastries and pre-made sandwiches.

Assisted in designing new signature drinks each week and promoting specialty beverages that strategically utilized excess coffee beans and other ingredients.

Prepared custom hot and cold beverages on request while memorizing a menu of over 70 made-to-order drinks.

Greeted and served more than 200 guests each day, offering both counter service.

Go orders and table service for sit-down customers.

Café Rider custom coffee roastery United Arab Emirates

Senior Barista

March 2016 - November 2017

Promoted a line of retail products that the cafe sold, including various coffee roasts and mugs, while educating customers on their purchases of coffee-making equipment.

Prepares all types of house beverages from coffee, tea to hot chocolate.

Manages and oversees all brewing equipment.

Manages food preparation area.

Conducts end of day and end of month inventory.

Reviews par stock levels of coffee shop.

Maintains cleanliness of the coffee shop and roastery

Opens/closes coffee shop.

Attends to requests, comments, and concerns from customers

Education

High school diploma

Advance level certificate

Bachelor degree

Additional Information

Member of the Specialty Coffee Association.

UAE Driver’s license.

Food Safety Certificate.

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