Customer Service Clinical Specialist
Resume:
Mollenthiel Medji
*** * *** *** ******** Park NJ 08904
***********.*****@*****.***
Career Objective
I want to effectively utilize my education, diverse talents, valuable skills set, and multifaceted experiences to impact an organization positively. I also seek to pursue a career which will reward professional dedication and top performance.
Highlights of Qualifications
Experience in customer service and management
Strong leadership and management skills with experience in event planning, management and promotion
Multilingual (English, French, Spanish, Creole)
Microsoft Office (Excel, Word, PowerPoint) POS Systems (Jonas)
Strong organizational skills
Education
High School Diploma/Essex County College/Nursing Assistance
Certificates
High School Diploma
Tips Certificate, Serve Safe Certificate
First Aid and CPR Certificate
Work Experience
Director of Admissions 1/4/21– Present
Embassy Manor. Edison, NJ
Partnered as an integral part of the marketing and Admissions team to increase facility census, screens and evaluate potential hospital referrals for clinical appropriateness and collaborated with the business office to financially screen the incoming patients
Assess inquiries when necessary and respond to referrers within one hour whenever possible, facilitates admission decision and ensures positive admission experience for customer and family.
Meets census goals by working with the center's interdisciplinary team and Network entities to coordinate customer flow into and through the nursing center
Coordinate pre-admission room checks with the nursing, maintenance, and environmental services departments
Inform appropriate staff of incoming resident care requirements, pre-admission needs, and other admission data
Ensure resident/family are appropriately welcomed and settled on admission day
Initiate timely response to emails, voicemails, and written correspondence
Demonstrate flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
Alaris Activity Therapist /Care Plan 7/8/18– 1/20/20
Alaris Health. Secaucus, NJ
Handle inquiry calls from hospitals families and provide appointments that include a presentation, tour and closing.
Maintain updated bed ability and facility services information.
Performs sales and marketing campaigns.
Maintain knowledge of Medicare and Medicaid.
Communicate special needs of new admissions to staff to ensure a smooth transition.
Ensure all papers are properly filled out and input into system.
Clinical Specialist 2016 – 2018
Intersect ENT. Menlo Park, CA
Provide procedural support to Physicians, Hospitals, Staff, and other Healthcare Personnel to ensure proper and optimal use of equipment/devices.
In conjunction with Territory Sales Manager, provide case and clinical support during product evaluations to prospective customers.
Keep current on all product literature, promotional material and industry developments.
Ensure all product issues or concerns are properly addressed to ensure long term customer satisfaction
Customer service and restaurant supervision 2012 – 2016
Echo Lake Country Club, Westfield NJ
Manage all aspects of facility set up, food and beverages services for events ranging anywhere from 25 – 500 people.
Supervise 15 banquet servers.
Developed training manual for servers.
Ensure customers are enjoying their meals and take action to correct any problems.
Greet and seat all members and guests arriving for dining and events.
Conducts daily line-up and pre-shift meeting with front line staff.
Contact this candidate