Customer Service Supply Specialist
Resume:
Christopher A Bennett
North Charleston, South Carolina 29406 United States Mobile: 954-***-****
Email: **.*********@*****.***
Work Experience:
AvenEx Coating Technologies
3360 Business Circle
North Charleston, SC 29418
07/2021 - 12/2021
Salary: $16.00 USD Per Hour
Hours per week: 40
Logistics Clerk
Duties, Accomplishments and Related Skills:
• Review and verify shipment orders.
• Coordinate driver routes and delivery loads.
• Track shipments and input data into the company system.
• Respond to customer service requests when necessary.
• Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company.
• Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers.
• Ensure adherence to environmental management and systems.
• Trouble shoots shipping issues and customer complaints that arise and work to solve them.
• Provides clerical support for inbound and outbound logistical operations.
• Coordinates inventory management, warehousing, and transportation activities in order to optimize inventory levels and minimize costs.
• Supports a variety of logistical functions, including sourcing, receiving, purchasing, and dispatching.
• Work with little supervision and track multiple processes.
• Proficient in data entry.
• Tracks, traces, and updates the status of shipments.
• Successfully conducts and completes all assigned training.
• Expedite hot shipments for unloading and warehousing while simultaneously looking for cross-docking CIP opportunities.
• Maintain contact with planners and suppliers concerning the resolution of shipment problems.
• Sorts counts, packages, labels, insures, unpacks, and/or logs inventory which is shipped or received.
• Prepare transaction documents for non-expendable property.
• Review documents for item authorization and request approval.
• Answer customer queries.
• Communicated with clients and updated them about freight pick-up and deliveries.
• Update records of inventory, production, sales, and location. Inspiritec, Inc.
1600 Spearhead Division Avenue
Fort Knox, KY 40121 United States
10/2017 - 12/2019
Salary: 17.80 USD Per Hour
Hours per week: 40
Customer Service Representative (CSR)
Duties, Accomplishments and Related Skills:
• Provided assistance to customers per Defense Manpower Data Customer Contact Center (DMDC) Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base and other DOD automated tools.
• Performed work involving personnel security program regulations, directives, policies, and guidance affecting employment, position sensitivity, and eligibility process of employees.
• Provided excellent customer service by answering calls, provided accurate information, escalated the issue to the Team Lead and/or to the appropriate agency as required.
• Proficient with security clearance procedures and processing requirements in order to oversee the management of classified documents, processing DA Form 2962 – Personnel Security System Access Request (PSSAR) packets and monitoring internal suspense files to ensure timely completion of tasking's.
• Identified customer needs or problems to take appropriate action while following personnel policies, standards, and guidelines.
• Maintained a good working knowledge of the following programs: Personnel Security Assurance (PSA) to include the following systems: Defense Information System for Security (DISS), the Joint Personnel Adjudication System (JPAS), Defense Central Index of Investigations (DCII), and Secure Web Fingerprint Transmission (SWFT).
•Provided guidance, interpretation, training and on current and proposed policies to a wide variety of individuals, managers, and key officials.
• Assisted Military, Civilian, and Industry Security Officers in Initiating, processing, reviewing, and approving e-QIP security clearance requests and clearance packets to ensure accuracy and completeness before submission to Office of Personnel Management (OPM).
• Explained notifications from Army CCF of intent to deny/revoke a soldier's/individual's security clearance.
• Used interpersonal and customer service skills to provide guidance to internal customers on proper use of database systems.
• Provided technical information and assistance to external customers regarding security assistance.
• Provide guidance to individuals when derogatory information was reported.
• Assisted Security managers in the use of a variety of electronic databases (i.e. JPAS, EQIP, etc.) to process initial entry submissions to the appropriate investigative agency. Provided technical information and assistance to external customers regarding security assistance.
• Aid in the development and presentation of training material, review classified documents for proper classification markings, arrange measures for meetings and conferences.
• Participated in providing guidance, advice, and assistance to commanders and security managers at all levels of command on policies, regulatory requirements, procedures, and administrative practices relating to the personnel security and safeguarding of classified information.
• Maintained a working knowledge in the DoD Defense Security Service (DSS), Office of Personnel Management (OPM) – National Background Investigations Bureau (NBIB), Electronic Questionnaires for Investigations Processing (e-QIP) and related Department of Defense forms.
• Displayed a working knowledge with Public Key Infrastructure (PKI) and used various computer programs, applications and websites the Department of Defense has to aid in assisting customers, concerning; DISS, JPAS, DCII, SWFT, OPM/NBIB/e-QIP.
• Easily navigated through the Automated Call Distribution (ACD), and the Interactive Client Business Manager phone systems.
• Complete working knowledge of the CA Universal Ticketing System, Windows 7 and 10 environments, and processing Personnel Security System Access Request (PSSAR – DD Form 2962) and upon approval build PSA accounts IAW applicable SOPs.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Record details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
Supervisor: Arnold Alan 270-***-****)
Okay to contact this Supervisor: Yes
AGC Glass North America
1 Auto Glass Drive
Elizabethtown, KY 42701 United States
05/2015 - 09/2017
Salary: 11.00 USD Per Hour
Hours per week: 40
Production Technician (Tempering Tech)
Duties, Accomplishments and Related Skills:
• Load the lites (glass) to the line and sand all edges while inspecting for quality.
• Operate washer and logo printer.
• Perform maintenance on seamer and logo machine.
• Set up cases and racks for upcoming schedules.
• Assist line driver.
• Glass handling and packing according to daily schedule
• Discard any bad lites.
• Inspect glass for defects and verify dimensions for size changes.
• Watch for proper logo placement on every light.
• Verify that glass meets quality standards before going to the packer.
• Close racks and cases according to company specifications.
• Set furnace temperature for the thickness and dimensions of glass.
• Adjust the air flow to the quench to control the break on the glass and bow.
• Conduct quality checks for standards and malfunctions of the furnace.
• Maintained a safe, clean, and organized work area at all times. Supervisor: Karen Atterbury 270-***-****)
Okay to contact this Supervisor: Yes
US ARMY
1889 Old Ironsides Avenue
Fort Knox, KY 40121 United States
11/2009 - 07/2014
Salary: 3,000.00 USD Per Month
Hours per week: 40
Administrative Logistical Specialist
Duties, Accomplishments and Related Skills:
• Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports.
• Review and verify quantities received against bills of contracts, purchase requests and shipping documents.
• Unload, unpack, count, segregate, palletize and store incoming supplies and equipment.
• Construct bins, shelving and other storage aids.
• Simplify and standardize the collection and use of maintenance data.
• Raise the quality and accuracy of performance, cost and parts data through improved maintenance management.
• Supervised a twelve (12) member logistics team.
• Knowledgeable in using the SAMS software to expedite orders for requested inventory not on hand, prepare detailed receiving reports, maintain on-ground inventory, assign inventory for shipment to shop stock and bench stock.
• Daily use of Standard Army Maintenance System (SAMS) to track and maintain inventory valued in excess of over a millions of dollars.
• Assigned tasks to the team members to order, receive, document, and prepare for shipment vehicle repair components, and weapon system repair components.
• Developed protocol for increased customer service that resulted in 95% + efficiency in correct orders and shipments.
• Received hands-on training on GSA spending.
• Learned the movement, storage and maintenance of ammunition.
• Provide administrative support to Leadership/Management including time keeping, requisition office supplies, office equipment, and manpower needs.
• Responsible for the operation of Materiel Handling Equipment (MHE) for supply operations, ranging from small electric forklifts and carts to large rough terrain forklifts of various lifting capacities.
• Repaired and constructed fiberboard or wooden containers. Packs, crates, stencils, weighs and bands equipment and supplies in preparation for shipment and storage. Construct bins, shelving and other storage aids.
• Assists in the collection and consolidation of ration requisitions, provides accountability, and safe storage of subsistence items before distribution to requesting units.
• Assist supply specialist S-4 with equipment listed on the property book.
• Successfully kept accountability of items on the property book and hand receipts.
• Trained on weapon maintenance and accountability. Supervisor: CPT Ira M Jordan 502-***-****)
Okay to contact this Supervisor: Yes
Education:
Elizabethtown Community & Technical College Elizabethtown, KY United States
Some college (no degree)
GPA: 3.054 of a maximum 4.0
Credits Earned: 37 Continuing Education Unit
Major: Accounting
Job Related Training:
Quartermaster School
Personally Identifiable Information
Cyber Awareness Training
JPAS Training
Professional Publications:
Provide guidance on Initiating, processing, reviewing and submitting investigation request.
Assist in filling PSSAR packets for JPAS, DISS, SWFT and DCII References:
Name Employer Title Phone Email
Jenae L
James 478-***-**** ************@*****.***
Takeida
Younger Fort Knox Human
Resource Command
Voucher
Examiner
907-450-
9810
*********@*****.***
Arnold Alan Inspiritec, Inc. DMDC
PSA Division
Team Lead
270-307-
2984 Indicates professional reference
Contact this candidate