JOHANELA K DIAZ

***** ** **** ** *****, FL ***** ~ Ph +1-786-***-****

adqx6o@r.postjobfree.com

EXPERIENCE

Hearing Technician, Mednax

July 2018 – July 2020

Completed hearing screens on all newborn and Neonatal Intensive Care Unit patients appearing in hospital census. Documented results to all affiliated parties: Patient’s Parents, Corporate, Hospital Facilities, Florida Department of Health, and Children’s Medical Services. Maintained inventory and ordered supplies as needed. Verifying insurance information with parent/guardian

Documenting hearing screen results accurately

Following protocol for timely submission of billing

Following protocol related to security and identification of infants

Following infection control, safety awareness and other hospital, company, and program policies

Recognizing potential problems and obtaining assistance, when necessary, in a timely manner

Completion of company and hospital orientation or classes, including patient privacy training

Completion and maintenance of employee health requirements

Patient Access Representative, Palmetto General Hospital (Emergency Room)

October 2018 – February 2019

Utilized customer service skills and detailed system knowledge to support hospital and clinic operations

Insurance verification, accept insurance information and communicate with coverage providers

Applied expertise in prompt patient condition assessment on patient arrival at the ER during initial phases of acute illness or trauma

Maintained medical documentation in a thorough manner

Responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff

Interview incoming patients during intake

Accept insurance information and communicate with coverage providers

Log patient information digitally and maintain records

Patient Registration Clerk, DermCare Management

July 2020 – Present

Answered phone calls in a kind and professional manner as well as routed them to concerned person

Advised office manager of the need to order supplies pertinent to front desk functions as well as maintained appropriate inventory levels

Scheduled, rescheduled, or canceled patient's appointments both in-person and via telephone

Collected co-payments, deductibles, or deposits as well as verified insurance coverage, and patient demographics accurately and efficiently

Filed and maintained patients' medical records and maintained patients' privacy and confidentiality

Operated and maintained standard office equipment such as multi-line telephone, copy and facsimile machines, scanners, and printers

Maintained clean and orderly waiting areas in accordance with the established safety regulations or standards

Received as well as appropriately distributed and addressed all incoming faxes, mails, and other deliveries

EDUCATION

Bachelor's degree in Nursing

Miami Dade College - Miami, FL

January 2019 to Present

High school or equivalent

Colegio internacional – Maracay, Venezuela

July 2008 to July 2016

AWARDS AND ACKNOWLEDGEMENTS

Infection Control in the Patient Room April 2020

Utilizing Personal Protective Equipment April 2020

BLS Certification - October 2019

Managing Difficult Conversations with Skill and Confidence - September 2019

Workplace Harassment Prevention for Employee - August 2019

Fraud, Waste and Abuse - June 2019

Hearing Screen Training June 2019

OSHA Training – October 2021

SKILLS

Great communication skills

Capable of working independently or as a team

Computer literate in multiple software such as Word, Excel, and Powerpoint

Good Leadership skills

Fluent in Spanish and English

Attention to detail

Capable of analyzing and problem solving

Excellent communication and interpersonal skills

Computer proficiency and ability to perform accurate data entry

Ability to prioritize daily tasks and assignments

Ability to work both independently and as part of a team

Flexibility to work on weekends and national holidays required

Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

Ability to stand and walk frequently (95% of shift)

Ability to push/pull up to 100 pounds frequently

Receptionist

Scheduling

Medical office experience

Insurance Verification

EMR System

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