Customer Service Heavy Equipment

MICHAEL REEVES

**** **** *** *******, ***** Haute, IN, 47804 • 812-***-**** • ************@***.*** Over the past 30 years I have been the manager of businesses that required me to handle day to day operations, customer relations, shop operations and transportation requirements of thousands of semi trailers while also maintaining multiple road crews and all of the planning and scheduling of the crews handling the installation of graphics on trailers for our hundreds of customers. Earlier in life I was raised on a farm and from a very young age I learned how to operate several different types of heavy equipment.

Age 56

Class A CDL license

Deadline driven

Manual labor skills

Project oversight

Safety regulations

Job shop experience

Project management

Supply management

Transportation/Logistics

Customer service experience

Strong work ethic

Maintenance Work

Quality control

Heavy trucks, Class 8

Management

Standard operating procedures understanding

Excellent plan comprehension

Manual dexterity

Managing large crews

Construction machinery operation

Forklift driving

Demolition

Strong communication skills

Good at following instructions

High School Diploma - 1984

Van Buren - Brazil, IN

Laborer - October, 1984 to December, 1989

Great Dane - Brazil, IN

Was a laborer building semi trailers for the first 6 months then took a job installing graphics on the trailers for the rest of the time with Great Dane Trailers

Prepared surfaces for [Type] applications by physically removing flaws and treating materials with chemical solutions to achieve smooth finishes. Operated equipment such as fork trucks and [Type] cranes to meet the demanding daily demands. Crew leader - November, 1989 to December, 1994

Applications Unlimited - Dallas, TX

Installed graphics for fleet transportation companies Managed road crews

Business Manager - December, 1994 to January, 2007 Hoosier Installers - Terre Haute, IN

Was in charge of executive administration to ensure that deadlines were met. Monitored daily operations and implemented changes to maintain highest quality of care for each patient. Increased revenue by consistently providing excellent service and exceeding client expectations. In charge of a 20 person team in sales and service operations. Managed complex project management issues efficiently and with little supervision. Made sure that all operations complied with federal, state, and industry regulations and requirements. Managed supply and equipment inventory for the company according to forecasts and needs. Professional Summary

Skills

Education

Work History

Business Manager - February, 2015 to October, 2021 Hoosier I Inc - Terre Haute, Indiana

Managed the transportation of thousands of semi trailers for the transportation industry Was in charge of executive administration to ensure that deadlines were met. Managed complex project management issues efficiently and with little supervision. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Managed supply and equipment inventory for the company according to forecasts and needs. Brought in new business connections and revenue-generating opportunities by improving networking strategies. Led a team of 30 people in sales and service operations. Maintained a positive, outgoing demeanor when dealing with customers and vendors. Implement business development systems and marketing strategies to generate growth and a positive brand image. I have worked directly with some of the largest corporations in the United States. Great Dane Trailers, Keebler, PepsiCo, Tractor Supply, National Grid, Menards, Rite Aid, Amazon, CR England, FedEx, Penske and many others. Accomplishments

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