Medical Billing Customer Service
Resume:
Sharon Davenport
Medical Billing and Coding
Shreveport, LA 71115
*************@*****.***
Work from home. Customer service-oriented professional with 16+ years of combined medical billing and coding, medical administrative support, and healthcare industry experience. Accustomed to working in fast-paced hospital environments where accuracy, accountability and conflict & diversity management is essential. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures privacy and confidentiality. Took a Conflict & Diversity Management course. Strong verbal, written, and interpersonal communication skills. Possesses problem-solving skills to facilitate problem identification and generation of alternative solutions.
Microsoft Excel Microsoft Word Typing Speed: 50 WPM. Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
General Dynamics Information Technology - Bossier City, LA April 2021 to Present
• Work from home •Healthcare claims/CSR • Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers • Assist customers by researching issues, exploring answers, and providing information and alternative solutions • Place outbound customer service or customer satisfaction calls, as required by client • Complete call guides; gather and verify required information • Attend telephone skills and program information training sessions; adhere to established levels of service • Adhere to established customer service and documentation standards within required time frames • Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation •
• Answers inquiries and updates patient accounts as necessary.
• Perform clerical or administrative duties as assigned.
• Collected and documented orders
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Responded to inquiries and issues
• Inventoried spreadsheets
Billing Clerk / Customer Service
Teleperformance /Humana Insurance - Shreveport, LA June 2019 to December 2020
Work from home, took inbound calls from seniors with Humana insurance. Inquiries. Verified callers, assist callers Verified billing statements and collected payments as checks eligibility and verifies benefits, obtains and enters data into systems, processes requests, and triages members and information to the appropriate database. Provided excellent customer service. Provide inquiries by phone, mail, or fax. Ensured that payment for medical services was received in a timely manner. Teacher Aide / Assistant
Caddo Parish School Board - Shreveport, LA
November 2013 to September 2020
Assist the classroom teacher in the general supervision and management of the children and the implementation of the daily program.
Remain sensitive to the needs of others and related well with children and co-workers. Preserve and respect the confidentiality of student and school personnel information. Ensure adequate supervision to assure the health, welfare, and safety of all students. Medical Billing Associate
Samaritan Counseling - Shreveport, LA
October 2013 to February 2014
Provided customer service to insurance providers and their members. Ensured the billing, collection, posting of payments, medical records received and outgoing mail was delivered.
Processed denials and appeals and.
Performed billing using CPT codes and converted medical records into the system. Completed clerical duties, reviewed the explanation of benefits with patients, and interviewed patients to update medical records.
Revenue Cycle Analyst/CSR
Christus Schumpert Medical Hospital - Shreveport, LA April 1996 to August 2013
I provided excellent customer service for internal and external customer service. Provided inquiries by phone, mail, or fax. Billed and code within the various medical office and hospital settings. Collected processed, and filed payments. Checks eligibility and verifies benefits, obtains and enters data into systems, processes requests, and triages members and information to the appropriate database. Entered data electronically to process charges, payments, denials, and adjustments. Took a Conflict & Diversity Management course.
Account Advisor / Call Center - Customer Service Representative Blue Cross Blue Shield - Shreveport, LA
October 2012 to January 2013
Verified patient information against insurance program specifications and typed invoices for insurance companies. Assisted with clerical duties, answered inbound phone calls, mail, fax materials and scheduled appointments. Checks eligibility and verifies benefits, obtains and enters data into systems, processes requests, and triages members and information in to the appropriate database. Education
Associate of Science degree in Medical Billing and Coding Ultimate Medical Academy - Clearwater, FL
September 2017 to May 2019
High School Diploma
Captain Shreve High School - Shreveport, LA
August 1983 to May 1987
Skills
• Payment Posting
• HIPAA Compliance
• Phone Etiquette
• DME
• Medical Coding
• ICD-9
• ICD-10
• HCPCS
• CPT
• Medical Terminology
• Computer Systems and Software Applications
• Accounts Receivable
• Electronic Medical Records (EMR)
• Electronic Health Records (EHR)
• Medical Charts
• Managed Care
• Pre-Authorizations
• Healthcare Settings
• Medical Office
• Medical Administrative
• Medical Records Management
• Customer Service
• Windows CMS1500 Claim Form
• Superbill
• Medicare / Medicaid Government Payers
• Third-Party Payers
• Insurance Verification
• Medical Scheduling
• Hospital Experience
• Data Entry
• Sales Experience
• Collections
• Laboratory Experience
• Vital Signs
• Patient Care
• Quality Assurance
• Medical Collection
• Customer Relationship Management Software
• Retail
• Billing Specialist
• Medical Billing
• Microsoft Office 365
• Conflict & Diversity Management
• Microsoft Excel
• Typing
• Microsoft Access
• Benefits Administration
• Documentation Review
• Clerical Experience
• Data collection
• CPT coding
• Employee evaluation
• Microsoft Outlook
• Microsoft Word
• Microsoft Office
• Administrative experience
• Filing
• Technical support
• English
• Microsoft Powerpoint
• Analysis skills
• DME
• Reliability
• Team Work
• Flexibility
• Problem-solving
• Research
• Driving
• Customer support
• Computer literacy
• Medical office experience
• Healthcare Claims
• Medical receptionist
• Employee orientation
• Blood Sampling
Certifications and Licenses
Medical Billing and Coding
September 2017 to Present
Medical Billing Certification
Medical Coding Certification
Assessments
Customer focus & orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Medical billing — Completed
November 2020
Understanding the procedures and forms used for medical billing Full results: Completed
Remote fit — Familiar
December 2020
Measures the traits that are important for successful remote workers Full results: Familiar
Customer Service Skills — Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Electronic health records: Best practices — Completed December 2018
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
Full results: Completed
Call center customer service — Completed
December 2020
Applying customer service skills in a call center setting Full results: Completed
Typing — Completed
January 2021
Transcribing text using a standard keyboard
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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