Customer Service Csr
Resume:
Lexi Newcomb
**** ****** ***** **, *********, Tennessee, 37920, US
**************@*****.***
Professional Summary
Successfully identified and resolved challenges while promoting company products and maintaining loyal,
satisfied customers.
Committed to providing world-class customer service while remaining professional.
Great phone skills and [Type] talents have a proven track record of increasing productivity and customer
satisfaction.
Dedicated to exceeding expectations and leading the team to success.
Motivated to keep customers happy and contribute to the company's success.
Overall morale and productivity are boosted by experience in policy development and staff management
procedures.
Dedicated to learning, growing, and succeeding in [Industry].
Clear understanding of [Task] and [Task] as well as [Skill] training.
Skills
Professional telephone demeanor
Credit card processing
Key stakeholder relationship building
e Multi-line phone talent Problem-solving
e Time management Call center experience
¢ Collections processing e Script usage
e Scripted responses
Delinquent account management
History research
Account reviews
Education
High School - 2020
Penn Foster High School - Scranton, PA
Work History
CSR - February, 2021 to August, 2021
Senture - London, KY
e Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
Gave customers [Product or Service] recommendations after thoroughly explaining the details.
Customer requests for products, services, and company information were handled by me.
Answered customer calls promptly to avoid long wait times on hold.
Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my
personal expertise to find appropriate solutions.
e Answered a steady stream of customer calls with up to [Number] calls in queue per minute.
Collector - September, 2021 to Present
U.S. Bank - Knoxville, Tennessee
e Maintained a calm and professional demeanor while providing excellent customer service on all calls in
difficult situations.
¢ Collected on past due accounts with an average delinquency of [Number] months.
Mentored and trained new team members on scripts, company services, and performance strategies.
Looked into accounts that had balance errors using accounting software.
e Maintained a high volume of calls to meet the demands of a busy group.
¢ Used scripted conversation prompts to convey current account information and obtain payments.
¢ Made repeated attempts to contact customers who were severely delinquent in their payments in order to
recoup lost revenue.
e Worked in a call center, where I handled outbound calls that were both manually and automatically
dialed.
e Assessed, researched, and resolved inconsistencies.
e Used training and persuasive communication strategies to overcome objections.
¢ Set up drafts and processed immediate payments after conducting thorough research and analysis of the
account.
¢ Contacted customers to discuss payment plans and set up or process payments right away.
¢ Contacted about [Number] accountholders every day.
¢ Worked with account holders to come up with repayment plans and reduce collections receivables.
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