Ryan D. norcross

**** ***** ***** ***** ****, TX 77479 · 832-***-****

adqx5w@r.postjobfree.com

I have over 12 years working for the State of Texas. I enjoy working within a diverse team and in a job that keeps me challenged to continuously learn and strive. I am willing to work to fill the gaps when there is a need for extra help or leadership and take pride in my workplace. I am timely and dedicated to my work objectives. I am flexible when needed and strive to make my workplace a safe place for all.

Work History

08/2021-Current

ARMED SECURITY GUARD

ALLIED UNIVERSAL SECURITY

Provide Security and Monitor Cameras for Kroger Grocery Stores. Work with Kroger Management and Staff Members to remove belligerent and unruly customers. Monitor employees when money is being transferred.

09/2020- 08/2021

SERGEANT OF CORRECTIONS

TEXAS DEPARTMENT OF CRIMINAL JUSTICE, Rosharon, Texas

Supervise over 90 Correctional Officers in the A.M. “MAC” Stringfellow Unit. Coordinate with other Sergeants and superior officers on shift, assign nightly positions, diffuse and resolve conflicts, investigate inmate infractions, and provide oversight of the building or trustee camp assignment. Help with monthly, weekly, and daily scheduling, as well as PRN.

9/2019- 11/2020

Correctional officer

tEXAS DEPARTMENT OF CRIMINAL JUSTICE, Rosharon, Texas

Correctional officer for the Darrington unit. Most assigned shifts were on the Administrative Segregation line with a total of 100 offenders. Completed shifts on all lines, provide transportation, escort, visitation, and safety with detail to inmates’ wellbeing.

07/2017- 9/2018

CPS INVESTIGATOR I

CHILD PROTECTIVE SERVICEs, Houston, Texas

Essential Job Functions: • Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous. • Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children. • Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities. • Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc. • Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family. • Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships. • Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources. • Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner. • Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody. • Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend. • Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community. • Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours. • Maintains a balance of objectivity and empathy for families living in stressful and crisis situations. • Attends and participates in training/meetings/staffing. • Performs other duties as assigned and required to maintain unit operations. • Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts. • Attends work regularly in accordance with agency leave policy. Knowledge Skills Abilities: • Knowledge of child development • Knowledge of family dynamics • Skill in effective verbal and written communication. • Skill in establishing and maintaining effective working relationships. • Skill in problem solving techniques • Ability to operate a personal computer. • Ability to travel and attend child and family visits as well as other work-related appointments and meetings after 5pm. • Ability to be on call on a rotating basis and work irregular hours. • Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions.

04/2009- 7/2017

Human Service Technican III

CHILD PROTECTIVE SERVICES, Houston, Texas

This position functions as an assistant to agency staff and supervisors in providing human services to Child Protective Services (CPS) clients, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services (FPS) staff, representatives from various organizations, and the general public.

Education

09/1997-06/2002

san jose state college

Over 90 College Credits of General Education and Economics

08/1993-06/1997

cupertino high school

Graduated with Diploma

Skills

●3 years of supervisory experience

●Calm conflict resolution when faced with exigent circumstances that require immediate action

●Working with diverse clients from diverse socioeconomic, cultural, and stages of service who are in crisis.

●Experience mediating in highly volatile situations.

●Able to break down complex situations or information and dissemate needed points quickly

●Resilient during crisis

●Type over 60 WPM

Contact this candidate