HR Professional

Janet Lynn Wilson PHR 512-***-**** **************@*****.***

Professional Summary

Human Resources Professional

** *****’ experience and comprehensive expertise in HR Talent Acquisition, HR Operations, Business Strategies, and Office Management. Technical skills including Microsoft Office, 365, Word, Excel, Outlook, PowerPoint, Adobe, ADP, Paycom, JazzHR, and other HRIS. Proven ability to analyze internal processes, recommending and implementing changes creating short cuts without sacrificing accuracy and end results. Strong reputation for providing high-level customer service and building trust with internal/external customers by consistent follow through.

Core and HR Competencies

Time Management

Strong Work Ethic

Flexible/Adaptable

Leadership/Teamwork

Confidentiality

Workers Comp/Unemployment

Excellent Interpersonal Skills

Performance Development

HRIS Database Management

Builds trust with employees

Full Cycle Recruiting

Benefits

Open Enrollment

Onboarding/eVerify

Records Management

Career Highlights

Created and implemented an interview scheduling process for the City of Austin Human Resources to accommodate 16-24 telephone interviews and 8 in-person interviews per day. Also organized initial interview documents for immediate transfer to Records Management. Eliminated loose applications per employee and decreased lost documents by 100%. Procedure was implemented in other city HR departments and is still being used today.

Created and implemented an efficient process for outbound HR documents to be approved and returned by various city departments, including Department Director, Austin City Manager, and sometimes the City Council. Decreased lost HR documents by 98%.

Partnered with Finance and Payroll Department to clean up city timekeeping files, updating valid current task orders so payroll records and pay checks would be accurate. Increased accuracy by 99%.

Work History

Fresh Texas, Austin, Texas Jan 2022 to present

Human Resources Supervisor

Supervisor of staff on premises, Employee Relations, Worker’s Compensation, conduct and facilitate interviews, creating interview questions, worked with Recruiter to view applications for all positions and job postings, updated job descriptions, onboarded employees who did not use online onboarding, I9 verifications, personnel files, kept track of training records, created positions, Open Enrollment, Benefits, and worked both on-site and remotely. Supervised 125 people. Seeking a more financially sound company or full-time remote position.

BPL Plasma Group, Corporate Office, Austin, Tx 2020-Present

Coordinator, Human Resources Department

Manage applications, conduct New Hire Onboarding, and approve all New Hires for more than 50 centers in US and 1500+ employees.

Confirm I9 verifications, approved documents to completion.

Upkeep and updates in HRIS system, keeping Personnel Records and Records Management in compliance.

Supervise and manage each account of Worker’s Compensation

Supervise and management Unemployment Claims.

Trouble Shooter with Payroll Department.

Provide counseling/sounding board to Hiring Managers regarding new hires, separations/terminations, promotions, center issues.

Answer HR questions due to state laws, regulations, and compliance.

Work closely in providing superior Customer Service to New Hires needing onboarding support.

Work hand in hand with Recruiting Department in approving all rehiring of employees, proofing Offer Letters, documents, keeping a cohesive hiring procedure.

Manage Workers Compensation claims, Unemployment Claims.

Employee Relations team updated on claims, hearings and appeals.

Responsible for all Employment Verifications and Wage Audits for all centers and employees.

Notable achievements include:

Providing superior customer service to employees by improving follow through and trust between all employees and HR department

Increasing numbers of positive outcome for a 98% success rate in Unemployment Claims.

Managed and created more ADP friendly employment templates for new hire entries.

Leslie Boykin, Criminal Attorney, Austin, TX 2019-2020

Remote Part-time Legal Assistant, HR Assistant: Temporary project only basis

Handled Employee Relations,

Records Management transferring hard copy files to electronic files.

Bookkeeping, and Legal Assistant working on crime cases, transcribing videos for various law enforcement offices for client.

City of Austin, Public Works Human Resources, Austin, TX 2014-2018 Administrative Specialist, promoted to Human Resources Specialist

Performed Full Cycle Recruiting: conducted new hire on-boarding, pre-employment CBI and Drug and Alcohol testing, background checks, employment verification, and reference checks; conducted/monitored assessment tests; prepared offer letters; partnered with hiring managers with job descriptions; posted jobs; and qualified applicants from scoring matrix. Revised Personnel Policy, managed records, handled e-Procurement, and served as Open Enrollment Coordinator for 600 employees. Trained new HR employees (HR Advisors, HR Generalists, Timekeepers, Payroll), provided program and project Management, and worked within the Learning Education Management System. Participated in grievance hearings, performed data input/analyst for HRIS system, and interfaced with various city departments including with City Council, Mayor, City Manager, Finance and Law Department. Notable achievements include:

Created and implemented interview procedure that was adopted by several Austin City Departments still being used today to enable time managed interviews between 12-24 telephone interviews or 8 in-person interviews per day, which increased the hiring process by 46%.

Created a confidential organized procedure and system for confidential personnel files and document tracking procedure, preventing lost documents by 99%.

Was a chosen employee to attend the coveted City of Austin Supervisor Academy for employees recognized for their dedication and leadership skills; only 75 employees chosen out of thousands of employees and recognized by the Austin Mayor. This training was focused on Leadership and Developing Employees.

Sheriffs Association of Texas, Austin, TX 2012-2013

Program and Service Director/HR Manager

Assistant Director under Executive Director, this job title was comprised of wearing many hats including Office Manager, HR Manager, Direct Supervisor to 10 FT employees, implemented cross-training which led to updating job descriptions that coincided with the actual duties of each staff member that improved customer service and stakeholder satisfaction. Managed medical plan and office expenses, signed off on timesheets, PTO, A/P and A/R, keeping in Budget Compliance. Conducted HR Audit, revising Personnel Policies, updating procedure for Employee Relations, Conflict Resolutions, ADA, Worker’s Compensation, implemented cross training, office procedures, office titles. Coach and mentor for employees in problem solving, training required, risk management.

As Event Manager for Training Events, I partnered with 254 Texas County Sheriffs; managing/planning state regulated training conferences for Texas' law enforcement officers, project manager/program coordinator for annual training conference for the 254 counties in Texas, partnered with Texas State Legislature for ruling, regulations, laws, meeting with county sheriffs. Trainer, presenter, coach for sheriff assistants training conferences for 200 administrative assistants, plus was speaker and presenter in conference. Interfaced with Board of Directors, FBI, and Texas Rangers creating Data Analysis on trending crimes and Data Analysis that was a guide for needed training at conferences.

Editor of quarterly magazine, The Lawman. This was a temporary grant position hired to be change agent in non-profit office.

Notable achievements:

Served as a change agent in spearheading a more professional environment, increasing work production via job and gap analysis, and revising Personnel Policies.

Updated job descriptions and job titles and implemented a more detailed and efficient planning procedure for training events.

Get Your Act Together, Austin, TX 2009-2011

Certified Life Coach, HR Consultant

Started and operated HR Consultant and life coaching business. Performed HR Audits, including job and gap analysis. Created/changed physical office set up, increasing time management, organization and ergonomics. Provided HR Operations services: personnel records, HRIS and PR systems. Trained the trainers: conducted training for self-employed instructors. Provided coaching for individuals redefining themselves for job change, job growth, and time management. Notable achievements include:

Significantly improved the efficiency and functionality for the offices of business clients.

Developed training curriculum for new hires and improvement needs.

First Baptist Church, Hendersonville, TN 1999-2008

Executive Administrator

Managed key executive office/administration staff in a large successful televised ministry with membership of 10,000 people. Served as HR Coordinator keeping Personnel Policy and job descriptions updated. Entrusted with careful handling of sensitive and confidential information, problem solving, and crisis management. Partnered with Pastoral Staff and Christian School Superintendent. Served as Project Manager/Coordinator and Staff Liaison in 3 multi-million-dollar campus construction additions. Managed expense budgets for mission trips, oversaw purchase orders, and church budget. As Records Manager oversaw transfer of membership tracking information from hard copies to electronic record system (ACS). Supervised wedding coordinators, took complaint calls, crisis and emergency calls relating to church members and coordinated volunteers. Worked closely with Southern Baptist Convention, preparing quarterly and annual reports. Handled business writing/correspondence and served as first contact for media.

Gap in time represents the years I was a stay-at-home mom.

American Bank, Austin, Texas, 1991-1993

Investment Department Executive Assistant

Executive Assistant for Investment Department working closely with Bank President and Board of Directors. Assistant to Investment President and Investment Brokers in creating portfolios, creating all investment reports, quarterly reports, business letters and formal documents. Met clients in secured bank area, was the first face and voice of the department, handled multi-million-dollar wire transfers having access to customers’ accounts, plus all other various banking responsibilities as needed.

Highlights: Recognized for my ability in Time Management by being sent for certified training so I could train other banking assistants in Time Management and Organization. This allowed all assistants to work and managed their office in a unified manner

Education & Certifications

SHRM-PHR, HR Management Certification, University of Texas, Austin

HR Essential of Human Resources Certification, University of Texas, Austin

Supervisor Certified, City of Austin, Supervisor Academy, Austin

Life Coach Certification, Christian Coaching Institute, Colorado Springs, CO.

Financial Peace University, Nashville, Certification in Finance

Austin Business College, 2-year training, Certification in Business-equivalent Associates Degree

Keeping the ‘human’ in Human Resources.

www.linkedin/in/thejanetwilson

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