Customer Service Business Consultant
Resume:
Mercedes Gleich **** Sweet Clover Dr.
Prosper, TX 75078
**************@*****.***
EXPERIENCE
Nybll, San Clemente, CA- Director of Client Experience October 2019 - March 2020; October 2020 - September 2021
● Lead Service, Account Management, and Sales teams to ensure positive client experience.
● Implemented procedures to increase profitability and improve both employee and client relationships.
St Anne School, Laguna Niguel, CA — Advancement and Account Manager
August 2016 - October 2019
● Development- Build and maintain relationships with all parents, donors and corporate donors by e ectively communicating the needs of the school. Strategic planning and executing fundraising plans and hosting donor events.
● Accounts receivable - Reduced school receivables by 40% the first year, 76% the second year by building positive relationships with parents and e ectively negotiating payment plans.
BMR Solutions, Ladera Ranch, CA - Business Consultant August 2014 - June 2018
● Successfully built relationships with sales people and management to increase business and drive revenue.
● Delivered excellent customer satisfaction while increasing overall sales and profitability.
Chronic Tacos, San Clemente, CA — Owner/Operator
March 2006 - October 2012
● Proven ability to facilitate positive change by building strong relationships with Franchisees and employees to help increase sales and profit as well as improve guest satisfaction.
● Consistent success in developing and implementing new processes and streamlining operations to increase revenues and guest perception of the brand.
● Delivers exceptional customer service standards, with the ability to maximize productivity, manage annual business goals, leverage functional skills, and work well with others.
● Exceptional at influencing people to meet objectives set forth by the Franchisor and implementing best practices.
SKILLS
Consistent success in
building working
relationships as well
as possessing strong
communication
skills.
Experience in
resolution of guest
concerns and
complaints.
Able to communicate
e ectively to various
audiences.
Excellent time
management and
organizational skills.
Strong business skills.
REFERENCES
Shawn Style
Caroline Cecil
Danielle Hobert
Cindy Quillin
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