Data Entry Call Center

Carla A. Randle

**** ********* **.

Memphis, TN *8125

901-***-****

*************@*****.***

***********@*****.***

Summary of qualifications

·Excellent data entry skills

·Multi-task oriented

·Strong interpersonal and organization skills

·Typing Skills of 70 WPM

·Knowledgeable of Microsoft Office, Power point, Word

·Call Center 5+ years

·Domestic/International shipping

Education

Crichton College/Victory University May 2013

·Degree Bachelor of Science in Psychology

·MBA Business Administration with a concentration in Management

Work Experience

Alsac/St. Jude

Specialist I, January 6, 2020 to August 2020

• Communicate with donors to get them involved with fundraisers at their facilities

• Sales force recruitment for donations, fundraisers or Dream Home

·Call center

· Inventory control of donor gifts, keeping records for donations, audit of gift shop

· Items, cycle count of hospital sanitary items, etc

·Purchase order for donor gifts, Tshirts, gift card, credit card updates

United Stance Family Services

Counselor, January 2013 to February 2016

Counsel youth and young adults to determine the type of services needed

Assisting families with empowering services/programs for development and emotional literacy; social emotional learning for youth and young adults

Memphis Light Gas and Water

Credit Counselor, January 4, 2014 to Present

·Email correspondence to various departments

·Research and discuss billing issues and concerns with customers

·Provide information to customers regarding requests, complaints and concerns on division’s billing, services and departmental policies and procedures;

·Compute and pro-rate bills and adjust accounts as needed;

·Provide assistance to customers in office/telephone;

·Insure commercial accounts have required documents and deposits;

·Originate connects, disconnects, transfers and release blocks;

·Assisting customer by answering questions and concerns regarding utility bills;

·Analyzing and researching account data;

·Making adjustments, creating resident and commercial new service, making payment arrangements;

·Resolving customer disputes and any other account problems or concerns;

·Work with other departments to resolve customer issues;

·Assist co-workers and supervisor as needed;

·Performing all other duties assigned by supervisor/management

Shelby County Juvenile Court

Principle Court Clerk, June 2001 to December 2017

·Customer service with inbound phone calls

·Email Correspondence to various attorneys, Magistrates, and departments

·Data Entry

·Preparations of cost bills for court costs and fines;

·Preparing court orders from hearings;

·Typing re-hearings, appeals, and assisting the general public with court concerns;

·Worked in a call center environment for child support with hostile clients assisting with child support issues

·Assisting low income families with documents for children's bureau, child support or other court documents as needed

·Scheduling meetings, sending emails, preparing payments and administrative duties to

References Available Upon Request

Contact this candidate