Micro Finance Manager Operations

Nancy M Mulolo

Plot no ***A Barlastone Lusaka, Zambia *****.******@*****.*** +260***-******

EXECUTIVE SUMMARY

Over 4 years experience in the micro finance industry as branch manager/ Receivable management, 6 months experience in transportation service industry and 3 years experience in traveling services. Looking to obtain a position which enables me to further enhance my skills development and implementation of account polices. SKILLS

• Oracle accounting software

• Proloan debtor management system

• Creditease debtor management system

• Microsoft office

• Odoo system

• Transunion credit information system

PROFESSIONAL EXPERIENCE

GS CASH ADVANCE LTD March 2018 – February 2022

A Zambian micro finance limited company with the goal of helping increase financial inclusion in Zambia. Currently our focus is the provision of Cash Advances to customers in formal employment. Branch Manager March 2018 – February 2022

• Approve loans within specified limits

• Review loan consultant’s new loan agreements

• Analyze potential loan markets

• Review tellers’ daily transaction

• Bank deposits and withdrawals

• Debt management

• Handle customer complaints

• Vault management

• Petty cash management

• Prepare monthly reports

• Orienting, coaching and developing new staff regarding service expectations, policies, procedures. Loan Consultant April 2017 – March 2018

• Analyze applicants' affordability

• Loan processing

• Handle customer complaints

• Liaising for payment arrangements with clients.

• Promoting company product

• Debt collection

ATATU Trading Oct 2016 – Mar 2017

ATATU Trading is a transportation service company in Lusaka, Zambia. Assistant Operations Manager

• Prepared management accounts to senior management.

• Maintained fixed asset register

• Perform initial client assessment and analysis

• Perform bank reconciliations.

• Accounts payables and receivables management

• Fleet management

• Reconcile accounts receivable general ledger account and accounts receivables

• Petty cash management

• Preparation and submission of Tax Returns (PAYE, VAT, NAPSA)

• Preparing payslips and payment of staff salaries

• Preparation of cost sheets for each client in readiness for invoicing

• Assisting management in recruitment process of staff

• Dispatching drivers to complete deliveries.

• Preparing and emailing daily and monthly reports; cash book, trip records, fuel record Travelport Zambia September 2013 – September 2016

Travelport Zambia is a travelling agency service Company in Lusaka, Zambia. Audit Assistant

• collating, checking and analysing spreadsheet data

• examining company accounts and financial control systems

• checking that financial reports and records are accurate and reliable

• Verifying the existence of recorded assets

• identifying if and where processes are not working as they should and advising on changes to be made

• preparing reports, commentaries and financial statements

• liaising with managerial staff and presenting findings and recommendations

• ensuring procedures, policies, legislation and regulations are correctly followed and complied with

• undertaking reviews of wages

ZESCO Jan 2013 – Feb 2013

ZESCO Limited is a vertically integrated electricity utility, which generates, transmits, distributes and supplies electricity in Zambia

Internship In Payroll Department

• Calculating overtime

• Scrutinizing employees’ affordability for loan applications

• Paying overtime to casual workers

EDUCATION

• Senior Secondary Qualification, Chunga High School Board - Barlastone Park School 2008-2010 Intermediate Certificate in Financial and Management Accounting, ZCAS University 2012

• Diploma in Accounting and Business, ZCAS University 2012

• Advance Diploma in Accounting and Business, ZCAS University 2022

• Strategic professional level, ZCAS University present PROFESSIONAL TRAINING

• GS Cash Advance Limited, Sherbourne Hotel Kitwe Zambia,4th - 5th February 2018 Customer Relation Training Workshop.

• GS Cash Advance Limited, Protea Hotel by Marriot Lusaka Cairo Road,1st -2nd July 2019 Marketing and Anti-Corruption Workshop

• GS Cash Advance Limited, Hilton Garden Hotel Lusaka, Zambia,5th - 6th July 2020 Debt Collection Process Training Workshop.

• GS Cash Advance Limited, Protea Hotel by Marriot Lusaka Cairo Road,19th -20th September 2020 Sales and Marketing Process Training Workshop.

PROFESSIONAL AFFILIATIONS

• Association of Chartered Certified Accountants (ACCA)

• Zambia Institute of Chartered Accountants (ZICA) REFERENCES

Mr. Sebastian Mwape

Area Manager

GS Cash Advance Ltd Lusaka

Contact: 097******* Lusaka

Email: ******@*************.**.**

Mr. Fredrick Chimfwembe

The payroll supervisor

ZESCO P.O box 33304

Lusaka

Contact: 096*******

Miss Florence Mulenga

Manager operations

Atatu trading

Lusaka

Contact: 097*******

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