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Chely D Garcia

*** ****** ****, *********, ** 76051

Mob: 786-***-****

Email: adqx2m@r.postjobfree.com

Seeking – Import Agent I

Personal Summary

• Fluent in English and Spanish.

• Above fifteen years of experience in customer service, both face-to-face and phone faced

• Excellent written and verbal communication skills acquired via study and work

• Result-driven, well-presented professional consultant with a proven track record in exceeding monthly sales targets and KPIs.

• Pride myself on providing exceptional customer service and building solid and long-lasting relationships with new and existing clients.

• Completed the Diploma in Business Administration on September 13 2021 Achievements

• Monthly achieve high standards of successful sales and customer service

• Continuously achieve personal KPIs

• Mystery Shopping Award. - Sales, Product Knowledge, Brand Ambassador, Customer Service (2016-2017)

• Mentoring staff to help them achieve up to date outstanding sales results

• Undertaken award-winning professional training in Sales and Marketing in Miami, Florida and Las Vegas, Nevada (2002-2006) and in Melbourne, Australia (2014, 2016 and 2021)

• Named Employee of The Year of two consecutive years (2005-2006)

• Restructured Las Vegas boutique to be a highly profitable store (2007-2008). Recruited, trained and organized a successfully operational start-up team within a month and a half – two weeks ahead of schedule Key Strengths and Skills

• Multi-tasker with excellent time management, organizational abilities and attention to detail

• Fulfils the business needs while helping it to generate additional revenue through new products and services

• Increasing overall customer satisfaction on a daily face to face and telephone enquiries

• Strong business skills include budgeting

• A great listener who can personalize each customer's experience

• An excellent communicator who can relate well with people at all levels and has the flexibility of working well as part of a team or individually

• Strong background and experience in Sales, Negotiations, Marketing, Visual Merchandiser, and Leadership skills

• Proficient computer skills, including emails, POS, EFTPOS, CRM Page 2 of 5

EMPLOYMENT HISTORY

February 11 2021, to March 31 2022

Reservations and Receptionist Assistant

Peninsula Hot Springs Group. - Mornington Peninsula & Bass Coast Melbourne, Australia

Responsibilities:

• Greeting and checking in guests as the first point of contact for guests arriving on-site.

• Performing general reception administrative tasks, including sales transactions, answering face to face enquiries, connecting and transferring telephone calls, and updating company documents and reports

• Receiving and making bookings & reservations, preparing guest activities gift certificates, and coordinating VIP Glamping experiences within our locations

• Proficient computer skills, including emails, POS, EFTPOS, CRM, EXCEL and accurate cash handling.

• Directing guests to their accommodation and designated areas and providing information on facilities, procedures and site instructions.

• Demonstrate thorough product knowledge by pro-actively informing guests of available packages and offerings.

• Advise the Duty Managers of any issues, improvements, or guest feedback.

• Collaborate with other departments regarding guest queries. November 18 2021, January 2022

Australia Post Group

Christmas Casual Mail Sorter. – 40 Paramount Blvd, Cranbourne West VIC 3977 Responsibilities:

• Interacting and helping customers with a positive attitude whilst delivering professional customer service

• There was frequent loading and unloading of vans, including the manual handling of heavy mailbags and parcels into mail cages (ULDs).

• Pickup & delivery of parcels and mailbags with tight deadlines

• Successful delivery targets throughout the reception area

• Following company policy and procedures

• Strong sense of geographic locations and understanding of time management November 18 2020, February 2021

Australia Post Group

Christmas Casual Mail Sorter. - 40 Paramount Blvd, Cranbourne West VIC 3977 Responsibilities:

• Constantly sorting parcels and mail either manually or machine-assisted using a hand-held scanner to record activity

• Astonishing good memory, speed, accuracy, and commitment to meeting service standard deadlines in the preparation of packages for dispatch and receipt

• Safety awareness and the ability to safely operate equipment such as conveyors loading/lifting devices, including pallet jacks to load and unload parcels from trucks and vans

• The ability to work in a fast-paced environment, including the completion and maintenance of parcel processing records and documentation associated with exceptional services and bulk parcel lodgments Page 3 of 5

April 12 2018, to November 16 2020

Emporio Armani

Luxury Senior Sales and Stylist Consultant

Chadstone Shopping Centre

Responsibilities:

• Providing clients with fashion advice involves listening to the customer's needs and understanding each client to personalize and tailor suggestions to the client's aesthetic preferences and personal style, body type, price range and the occasion for which the customer is dressing.

• Manage the sales process to serve customers' needs best and increase sales to reach the store's economic objectives and KPIs

• Communicate effectively with customers as defined by Management

• Take care of replenishment and product layout as per Visual Merchandising guidelines

• Comply with the aesthetic parameters of the boutique

• Operating computerized tills to process sales, including maintaining, handling and processing cash accurately and so cheques, credit cards and EFTPOS

• Generate and pursue leads throughout the company database (CRM)

• Recognize loyal clients and genuinely welcome them to the boutique Skills:

• Accuracy and attention to detail with stock management, stocktaking and file record maintenance

• Exceptional customer service skills

• Excellent interpersonal skills

• Ability to interact and engage with clients, offering them a flawless brand experience

• Immaculate presentation

• Ability to build long-lasting relationships with the clients

• Problem Solving

• Maintaining cash advance accurately, computer skills, CRM, ACE October 8 2016, to April 10 2018

Hugo Boss – Chadstone Shopping Center

Permanent Part-Time Sales Consultant

Responsibilities:

• Contribute to the stores' financial and non-financial goals by providing exceptional customer service and developing strong customer and staff relationships.

• Maximized sales opportunities by adhering to and following HUGO BOSS's 7 Steps to sales success.

• Meet daily company Sales Targets and KPIs

• Assist with customers' orders and requests

• Communicate current store promotions to all customers

• Maintain a high degree of current season product knowledge

• Participate in company periodic stocktakes

• Attend regular store meetings as directed

February 2016 to 2018

@Realty - City of Casey.

Licensed Real Estate Agent (Sales and Property Manager) Page 4 of 5

Responsibilities Include:

• Extraordinary Sales and Marketing results

• Negotiating with buyers on behalf of the client

• Making sure all properties meet legal and health, and safety requirements

• Clients requested my services as a Property Manager for their properties Duties:

• Telephone Sales & generating appointments for inspections and appraisals

• Negotiating with potential sellers and buyers

• Ability to create PDF Rental Agreements, Contracts and other types of forms for clients

• Negotiating and creating Advertising-Marketing Campaigns

• Following up on business leads

• Liaising by phone, email and letter with solicitors, conveyances

• Projecting a professional image of the agency to the public August 18 2014, to January 6 2016

LJ Hooker, Cranbourne.

Licensed Real Estate Agent Specialist (Sales Department) Responsibilities Include:

• Achieved the highest record sale for property throughout implementing a persuasive and provocative marketing campaign for an advertising thanks to my vast experience in Sales and Marketing

• Negotiating with buyers on behalf of the client

• Making sure all properties meet legal and health, and safety requirements Duties:

• Daily Cold calls. Generating appointments for inspections and appraisals

• Negotiating with potential sellers and also buyers

• General office administration duties

• Following up on business leads

• Preparing professional-looking sales brochures and promotional information

• Liaising by phone, email and letter with solicitors, conveyances and surveyors

• Projecting a professional image of the agency to the public

• Comparable Market Appraisal to clients in the area then estimating its value Page 5 of 5

EDUCATION

2021, Diploma in Business Administration, Chisholm Institute. 2014, Certificate IV in Real Estate, Qualify Licensed Real Estate Agent, Chisholm Institute 1992, Bachelor's Degree in Business Admin (Honors in Sales and Marketing). – IUTI, Venezuela 1993, Bachelor's Degree in the English Language. - University of Carabobo, Venezuela Possess a valid driver's license

American Citizen.

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