Service Representative Customer
Resume:
MARIA
CARMEN
PANTOJA
CUSTOMER SERVICE REPRESENTATIVE
PHONE:
ADDRESS:
***** ******** ****, ***** ****
BEACH
EMAIL:
**********@*********.***
EDUCATION
SOUTH UNIVERSITY
WEST PALM BEACH, FL
ASSOCIATE DEGREE IN CERTIFIED
PUBLIC ACCOUNTING (CPA)(1987)
PALM BEACH COMMUNITY COLLEGE
WEST PALM BEACH, FL
ASSOCIATE DEGREE IN EDUCATION
(1985)
PAHOKEE HIGH SCHOOL
PAHOKEE, FL
DIPLOMA (1981)
REFERENCES
REFERENCES AVAILABLE UPON
REQUEST
CAREER OBJECTIVE
TO SECURE A CHALLENGING POSITION IN A REPUTABLE ORGANIZATION TO EXPAND MY KNOWLDEGE AND SKILLS WHILE MAKING A SIGNIFICANT CONTRIBUTION TO THE SUCCESS OF THE COMPANY.
WORK EXPERIENCE
CLEGG INSURANCE GROUP, LLC
CUSTOMER SERVICE REPRESENTATIVE
OCT 2019–JUN 2021
• TROUBLESHOOTED AND ASSISTED CUSTOMERS WITH ONLINE INQUIRES
• PROCESSED ONLINE CUSTOMER SERVICE AND ELECTRONIC BILLING INQUIRIES
• MAINTAINED EXCELLENT COMMUNICATION WITH EXTERNAL AND INTERNAL CUSTOMERS AS WELL AS INTERLINE COMPANIES
• PROVIDED CUSTOMERS WITH PRODUCT AND SERVICE
INFORMATION
• BUILT APPROPRIATE RAPPORT WITH CUSTOMERS AND CLIENTS
• INCREASED KNOWLEDGE AND SKILLS THROUGH SELF-
MOTIVATION, FORMAL EDUCATION, SEMINARS AND IN-HOUSE TRAINING
ICAN INSURANCE GROUP, LLC
ACCOUNTS MANAGER, CUSTOMER SERVICE REPRESENTATIVE
JAN 2015–OCT 2019
• HANDLED PHONE AND EMIAL INQUIRIES FROM INSURANCE COMPANIES, IDENTIFIED AND PREPARED PREMIUM FINANCE QUOTES/AGREEMENTS AND SENT RENEWAL QUOTES TO CLIENTS
• INTERPRET AND VERIFY POLICY COVERAGES, CHANGE,
RENEWALS, AND NEW POLICY TRANSACTIONS
• COMMERCIAL AUTO, WORK COMP, GENERAL LIABILITY, BOP POLICY
• HOMEOWNER POLICY & AUTO POLICIES
MMG INSURANCE, LLC
CUSTOMER SERVICE REPRESENTATIVE
MAR 1995–JAN 2015
• ENTERED AND RETRIEVED INFORMATION OF VARYING
COMPLEXITY USING APPROPRIATE COMPUTER SYSTEM
APPLICATIONS TO UPDATE RECORDS, PROCESS INSURANCE, AND OBTAIN ALL INFORMATION
• PROVIDED ADDITIONAL SUPPORT TO ALL DEPARTMENTS
INCLUDING RESPONDING TO CUSTOMER INQUIRIES
• HANDLED ALL CUSTOMER RELATIONS ISSUES IN A GRACIOUS MANNER AND IN ACCORDANCE WITH COMPANY POLICY.
• DEMONSTRATED OPEN AND POSITIVE BEHAVIOR IN SUPPORT OF OPERATIONS’ GOALS.
PALM BEACH COUNTY SCHOOL BOARD
TEACHER (KINDERGARTEN – SECOND GRADE AT HL JOHNSON, ROYAL PALM BEACH)
JAN 1985–MAR 1995
• TIME MANAGEMENT SKILLS
• INTERPERSONAL SKILLS
• PLANNED, ADVERTISED, AND EXECUTED WEEKLY PLANNING
• CREATE AND ADAPT LESSON PLANS
SKILLS
CUSTOMER SERVICE
STRONG WRITTEN AND VERBAL COMMUNICATION SKILLS
SALES
PHONE
BILINGUAL IN SPANISH
MULTI-TASKER
ACCOUNTING AND TAXES
COMPUTER SKILLS (OUTLOOK, MICROSOFT PROGRAMS, AND NUMEROUS INSURANCE PROGRAMS)
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