Customer Service Front Desk
Resume:
Bryant Kimbrough
McKinney, TX 75070
*************@*****.***
Experience
Financial Additions, Inc 01/2022 – Present
Administrative Assistant/Front Desk Representative Dallas, TX
●Responsible for Front Desk/Receptionist duties
●Answering incoming calls and assisting with nature of call
●Transferring calls to the correct person/department
●Check voicemails/emails throughout the day
Greet customers face to face and resolved any questions/concerns
Assist with miscellaneous tasks and request
ACS SOLUTIONS 09/20/2021 – 12/2021
Access Services Rep 1 Dallas, TX
Login into the system and schedule patients for a “Walk in” or scheduled appointment.
Check-in patients and verify information
Update any information and changes to registration
Scan documents into Epic for uploads
Walmart 01/2021 – 09/2021
AP Customer Specialist Frisco, TX
●Greet and welcome incoming customers
●Watch customer activities and assist customer concerns
●Assist Managers and Assistant Store Leaders with various tasks
●Observe customers departure, checking receipts and looking for unpaid merchandise
●Thanking customers and wishing them a pleasant day
Literacy Services of Wisconsin 2018 – 2020
Customer Service Representative Milwaukee, WI
●Responsible for Front Desk/Receptionist duties
●Greeted customers face to face and resolved any questions/concerns
●Assisted students in Computer Lab with any hardware/software issues
●Organized and maintained parking registration as well as student fees
●Updated Company database
●Monitored and documented scheduled meetings and attendance
IBM/at MillerCoors, Novitex Solutions 2012-2017
Asset Manager Milwaukee, WI
●Inventory new assets into stock
●Asset tag and load into database
●Deliver assets for IT Dept. to service end uses
●Installing and setup for new systems
●Ship assets to home users to work from home
●Inventory all assets into stock being returned from end users
Pitney Bowes 2009 – 2012
Customer Service Associate Milwaukee, WI
●Organized documents, calendars, and customer information
●Responsible for correspondence, written, verbal, and electronic
●Face to face and telephone customer service
S & H Systems/Kohl’s Dept. Store 2005 - 2009
Server Upgrade Assistant Milwaukee, WI
●Server software shutdown, removal and installation for new server software upgrades and setup
●Service and repair of PCs at customer’s site
●Software installation for PCs and printer setups
●Technical phone support calls and depot service for in-house customer service and repair
●Installation of PCs including adding customer’s software and hardware
●Connecting to various networks and download customer’s images
●Installing software for printers both locally and networked
●Helpdesk service for internal representatives as well as external customers
Omni Tech Corp 01/1996 – 12/2005
Field Service Engineer Milwaukee, WI
●Worked independently to fulfill service warranties via WI customers
●Service and repair of PCs at customer’s site
●Software installation for PCs and printer setups
●Technical phone support calls and depot service for in-house customer service and repair
●Installation of PCs including adding customer’s software and hardware
●Connecting to various networks and downloading customer’s images
●Troubleshooting escalated hardware and software problems
●Worked closely with vendors and customers to resolve escalated issues
●Initial testing of computer hardware and software product compatibility
●Installation of license and registration software agreements
Education
Decker College of Construction Crafts
Electrical Assistant (2003)
National Center Core
NCCER (1998)
Milwaukee Area Technical College
Associate Degree - Computer Science (1995)
Skills/Certifications
Data Entry and 10 Key by touch
Certified Machinist
Microsoft Certified Professional
Networking Essentials
Core Curriculum Certified
Electrical Level One Technician
Windows 2000 A+ Certified Technician
Microsoft Office Suite. Certified in Access, Word, Excel, PowerPoint, and Outlook
Windows 10 NT Workstation
Windows 10 NT Server
SAP
Linux
References furnished upon request
Contact this candidate