Customer Service Care Specialist

John Capers

Cell 619-***-****

*********@*****.***

Objective: To obtain a challenging full or part-time position that will utilize my leadership skills and team oriented, hardworking abilities.

Skills:

Hardworking, diligent, enthusiastic, ambitious and ready for new challenges.

Out-going, friendly and customer service oriented, excellent verbal and written skills.

Excellent team member/leader, positive communicator and very responsible.

Experienced in coordinating program objectives and activities.

Experience:

Wawona Frozen Foods July 2016 – October 2016

Forklift Driver

Continuous lifting, lowering and sliding packages on an expedited time frame.

Unload materials and merchandise from incoming vehicles and stack them to assigned areas.

Locate and move stock of product via manual and electric pallet jacks.

Experienced and valid certification to operate a forklifts.

Emptied trash bins, picked up trash and transferred materials around the facilities.

Job Options, Inc. December 2007 – October 2014

Lead Floor Care Specialist

Prioritize and coordinated work crew to complete floor care services with the overall scope on multi-trade projects.

Conducted in-service training to explain work policies and procedures, and to demonstrate the use of maintenance and equipment.

Assisted supervisor with ordering of supplies via electronic computer.

Developed team member retention and culture building plan to reduce staff turnover.

Managed site monthly budget to ensure accuracy of expenditures.

Regularly conducted walkthroughs and inspections of completed projects prior to clearance.

Abby Party Rentals November 2012 – September 2013

Part-time Rental Technician

Delivery of rental equipment, tables, chairs, etc. to the customer in a timely fashion.

Set-up and breakdown of all equipment used for client events.

Maintenance of the equipment to ensure proper functionality.

Conducted assessments of the equipment with the customers and provided brief descriptions of all items to ensure customer has proper equipment.

Maintained and evaluated customer needs through assessments, measures of quality services and goals through customer satisfaction and team member feedback.

San Diego Unified School District August 2008 – September 2012

Grounds Maintenance Worker

Supervised, trained and evaluated ground maintenance and equipment operating staff; ensured the safe and productive use of equipment utilized in grounds maintenance and associated repair work.

Directed and trained team members in the use of care and maintenance of tools and equipment.

Independently planned and coordinated ground maintenance projects in areas of need.

Monitored productivity and work flow of crews.

Inspected ground maintenance tasks such as edging, mowing, waste and liter removal, fertilizing and planting.

Community Involvement:

Coach – High Five America

San Diego Youth Involvement Mentor

Professional References: Available Upon Request

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