Customer Service Data Entry
Resume:
Jennifer J. Pierce
Wellington, Ohio 44090
***********@*****.***
OBJECTIVE: To obtain a growth-oriented position within a stable organization whereby I can utilize my current skills and experience as well as gain new ones.
SKILLS: Highly experienced and knowledgeable in all aspects of Office and Administrative functions. Excellent verbal and written communication, as well as planning and time management skills. Exemplary Customer Service, highly proficient with Microsoft Office 365 Pro plus programs such as Word, Excel, etc., A/R, A/P (Blackbaud/Citrix/Financial Edge) and Payroll (ADP & Kronos).
EDUCATION: Midpark High School, 1994
Bryant & Stratton, 1996-1998-Business Administration
Parma School of Practical Nursing, August 1998 – December 1998
EXPERIENCE: The Stoners Custom Pavers, LLC, January 2018-present
Wellington, Ohio 440-***-****
Position Title: CEO
All aspects of start to finish for sales based off advertising, as well as figuring amounts, writing up proposals for prospective future clients and communications/correspondence/fundraising/hiring
All aspects of brick patio installations/designs with design program
A/P, A/R, Filing, data entry, etc.
Coordinate bids, contracts, and proposals, track job bidding, prepare documents and obtain signatures for bids
Prepare contracts, set-up job files, and track proposals
Provide assistance with sales when needed
Order bonds, Insurance Certificates, other documentation as needed
Handle all vendor registrations and license renewals within cities as needed
POSITIVE EDUCATION PROGRAM, January 2014-present
Cleveland, Ohio 216-***-****
Position Title: Service Accounts Manager/Office Manager/Financial Intake Assessment Coordinator
Responsible for many different hats. Invoicing, Accounts Payable, Bookkeeping, filing, data entry of case manager notes, financial reports for Medicaid, enrollment reports, fiscal balance reports, meeting with families doing financial paperwork, all aspects of entering FCSS funds/Wrap services, obtaining prior authorizations for IHBT for different providers, experience in Electronic Health Record system (MOSAIC) etc
American Legion Wellington Post-November2019-January2020
Wellington, Ohio
Position Title: Bartender
All aspects of Bartending/ Customer service
Time Warp Bar – October 2018-2020
Westlake, Ohio 440-***-****
Position Title: Bartender
All aspects of Bartending/ Customer service
CLASSIC TILE, January 2006 – October 2013
Berea, Ohio 216-***-****
Position Title: Office Manager (took his business to Florida I was told)
Responsible for all aspects of small business office management. Scheduling estimates, Customer service, Invoicing, Accounts Receivable, Accounts Payable, Payroll, Bookkeeping, filing, etc.
CSI MANAGED CARE, January 2000- September 2002
Broadview Heights, Ohio 440-***-****
Position Title: Reimbursement Specialist
Responsible for all aspects of DME billing and collection from insurance/patient, customer service, preparing daily deposits. Responsible for department self pays/co-pay/ collections. Assisted in infusion and nursing billing when needed, copy A/R checks and preparing them for patient’s charts and filing.
RESPIRATORY PHARMACEUTICALS INC, August 1999 – January 2000
Beachwood, Ohio 216-***-****
Position Title: Administration Assistant/Billing Clerk
Responsible for all aspects of two person business office. Processing Medicare and second/third party insurance billing, creating Certificate of Medical Necessities (CMN), date entry, patient inquires/refills for medication. Bookkeeping, A/P, A/R, filing, monthly accounting reports, marketing and customer service.
SUNRISE POINTE CARE AND REHABILITATION CENTER, November 1998 – August 1999
Maple Heights, Ohio 216-***-****
Position Title: Payroll/HR/Office Manager
Integral Participant in reorganization and restructuring with new management team.
Assistant to the Administrator, Patient and Family Correspondence. Daily Census Reporting to all stations. Mail Distribution, Customer Service, Ordered and Inventories All Office and Nursing Supply Management.
Maintained Medical Records including Two-step Mantoux Test Recording, Hepatitis B, Employee Drug Screening and Physicals both New Hire and Annually for over 100 Employees.
Maintain all employee correspondence and employment verifications, conducting interviews with potential staff members, A/R A/P, and filing. Responsible for distributing and recording money for resident fund accounts, bank deposits, staff scheduling for nurses and nursing assistants. Responsible for Payroll, Workers Compensation, 401K, AFLAC, Credit Union enrollment for 100+ employees.
SHERWIN WILLIAMS HEADQUARTERS, January 1995 –
Downtown Cleveland, Ohio 216-***-****
Position Title: Casual Caller
Assisted in fixed assets department when needed. Duties included accounting, answering phones, data entry, filing, and performed other general office duties.
Jennifer J. Pierce
46650 State Route 162
Wellington, Ohio 44090
***********@*****.***
THE STONERS CUSTOM PAVERS LLC, starting salary 35,000 year/65,000 salary
POSITIVE EDUCATION PROGRAM, starting salary 39,800 year/ 47,105 salary
CLASSIC TILE, starting salary 14.00/hour ending salary 16.00/hour (owner moved to Florida)
CSI MANAGED CARE, starting salary 13.50/hour ending salary 15.50/hour (rec’d monthly bonuses as well)
RESPIRATORY PHARMACEUTICALS INC, starting salary 14.00/hour ending salary 15.00/hour
SUNRISE POINTE CARE & REHABILITATION CENTER, starting salary 9.00/hour ending salary 12.50/hour
SHERWIN WILLIAMS HEADQUARTERS, starting salary 8.00/hour ending salary 10.50/hour
Stacey Robbins- Coworker/Case Manager-7 years known-440-***-****
Funimola Twaio-Coworker/CM Supervisor-5 years known-216-***-****
Stacy Jones-Coworker/Bar Manager-15 years-440-***-****
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