Department Secretary It Coordinator
Resume:
CURRICULUM VITAE
OF
ESMÉ BREWIS
OFFICE ADMINISTRATOR
As you will gather from my CV, I have extensive
knowledge and experience in the admin field which
covers but is not limited to being a Secretary,
Receptionist, Administrator and then Sales
Administrator. I worked in several departments whilst I was at Telkom and today I am thankful for the
opportunity I had to do so.
I believe in gaining as much knowledge and
experience in the workplace as possible to ensure that you can perform your utmost best, I feel the need to be multi skilled, it will profit you in the end. Don’t limit yourself, you have to empower yourself to make sure that you achieve your goals that you have set for
yourself; without goals you will not succeed.
I am proud to say that I made an effort to gain as much knowledge and experience wherever I can to ensure
that I perform at my maximum level. I also realize that one never stops learning. I thrive on getting things organized and to have processes in place to ensure that the office runs smoothly; yes you do get your hiccups but if you are organized you will be able to handle it.
I believe that you have to treat your colleques and clients with the utmost respect, treat them the way you want to be treated, your clients are your bread and butter. I completed my matric at East London
Technical College because I was more commerce orientated than academic and I am grateful although it was done some time ago. I am currently completing online courses to refresh my skills and to proof to myself that I can do better than in the past. Whilst at Telkom I also attended several courses which was of great significance and very informative (list of courses attached to my CV).
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PERSONAL INFO
Full Names: Esmé
Surname: Brewis
ID Number: 720-***-**** 086
Residential Address: 25 Oates Road
Cambridge West
East London
5241
Postal Address: Same as above
Email Address: ***********@*****.***
Contact Number: 061-***-****
Languages: Afrikaans – Fully Bilingual
English – Fully Bilingual
Status: Married
Dependents: One
Drivers Licence: Yes
EDUCATION
Grens High School
January 1986 – June 1988 (Gr 8 – 9)
East London Technical College
July 1988 – November 1991 (N1 – N6 SecretarialS)
Accounting, Communication and Deportment, Office Practice, Typing, Cookery, Intro to Management N4, Management Information Systems
(MIS)
WORK EXPERIENCE
Edgars, East London, Sales Assistant and Cosmetic Consultant October 1990 – July 1993
General Sales to public in various departments.
Cosmetic Consultant, Sales Assistant and assisting rep in achieving her targets.
Department of Justice, Maintenance Officer
March 1992 – April 1992
Maintenance Officer in Maintenance section, investigating non payments of maintenance and registering new maintenance cases. Border Ciskei Regional Dispute Resolution Committee, PA May 1992 – June 1992
Day to day filing, faxing, diary keeping, scheduling of meetings and minute taking
Department of Justice, Machine Operator in Regional Court July 1992 – August 1996
Testing of equipment daily to maintain high quality of recording of court cases. Record keeping of each court case.
Telkom SA, Sept. 1996 - January 2019
Construction Services, Secretary, Finance Officer and Admin Support
Normal office duties, ordering of equipment for maintenance gangs and arrange for delivery, drawing up of budgets and controlling spending thereof. Ordering of stationery, travel arrangements for technicians and supervisor when necessary. Processing of travel claims. Opening and closing of projects and balancing of expenditure against projects.
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Entering of projects o Project Office and calculating estimated expenditure, updating of project progress daily, distribution of projects to relevant sections.
PQ Data Networks, IT Coordinator
August 1998 – 31 December 1998
Assisting customers with IT faults and queries, distributing of faults to relevant technicians and closing of the faults on the system. Telkom SA – Planning Department, Administrator
Gathering of information to drawing up of spreadsheets and estimates for the creation of projects to supply infrastructure to clients.
Telkom SA – BVS (Business Voice Systems)
Secretary to Manager and Supervisors
Creating and compiling of spreadsheets and info for management. Fault reporting and escalations for clients when necessary. Tracking of all installations for clients. Controlling storeroom and equipment for technicians. Travel arrangements for manager, supervisors and technicians when needed. Handling of petty cash. Minute taking at meetings and hearings.
Sales Department
Secretary to Manager and Sales Reps, occasionally standing in for Snr Manager and Executive PA’s when needed. Creating of customer files for reps. Partially completing and amending of quotes for clients on behalf of reps. Petty Cash. Travel arrangements for immediate colleagues and management when needed. Submitting of S&T claim forms. Assisting clients with installation queries as well as fault reporting, keep client and relevant parties up to date with feedback.
Telkom SA/ BCX, Sales Administrator
Creating of quotes for customers, the processing thereof and supplying clients with the relevant order numbers for their quotes. Reporting and tracking of installations and faults for customers. Gathering information for reps on customers (e.g. account expenditure, status of existing equipment etc). Drawing of accounts and invoices for customers. Entering and updating of client opportunities. Assisting with tender documents. Keeping customer info files up to date. Attending to all customer queries, telephonically and electronically. Assisting receptionist in receiving and directing visitors. Answering of switchboard. Attending weekly sales meetings with management concerning client installations.
COMPUTER EXPERIENCE
I have experience in the following computer programs MSDOS
Lotus 123
Word Star
Power Point
MS Word
MS Excel
Pcestim
MS Project
MS Outlook
ARS (Action Request System)
ORG Plus
Walker/EBP
Intetnet
Office 365
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OMS/CMSS
SalesForce
SAP
COURSES ATTENDED
SECRETARIAL:
People Skills - Interpersonal Relations
Communicating Effectively
Self Management
Time Management
Impeccable Work Behaviour
SALES AND MARKETING:
Customer Care - Receptionist
PROCUREMENT:
EBP Requisitions
MANAGEMENT FUNDAMENTALS:
Fundamentals of a ICT Business
CMSS CATALOGUE:
View Access Business
View Access Residential
REGULATORY:
Business Code of Ethics
NON TECHNICAL WEB QUALIFICATIONS:
BCM Awareness for Operational Levels
SPECIAL AWARDS
Member of PAFSA (Professional Association for Secretaries and Administrative Assistants) which I joined in 2014
REFERENCES
Patrick Monks
Executive, BCX
Pierre Ferreira
Service Manager, BCX
Alan Dore
External Sales Agent
Telkom
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