Customer Service Temple University

CLAREY D. SMALL

***Windermere Lansdowne, Pa ***** *********@*****.*** 610-***-****

OBJECTIVE

Obtain a Notary Public Position as an Independent Contractor

SKILLS & ABILITIES

Microsoft Office Suite(Excel, Powerpoint, Word & Outlook), Oracle E-Business

EXPERIENCE

REAL ESTATE PROFESSIONAL BERKSHIRE HATHAWAY HOMESERVICES

February 2021-Present

Responsible for using knowledge of the areas of Center City Philadelphia and Delaware County, PA to help individuals but, sell or rent residential and properties, meeting with clients to discuss their ideal property requirements and price points, overseeing open-houses for sellers and showing clients properties that align with their expectations

NOTARY PUBLIC PA INDEPENDENT CONTRACTOR

FEBRUARY 2021-PRESENT

Responsible for witnessing the signing of legal documents, concerned with deeds, estates, licenses, power of Attorney, affidavits, and trusts. Tasked with verifying the authenticity of documents, and serving as an impartial witness when signing legal documents

OPERATIONS MANAGER FEDEX EXPRESS

JULY 2005-PRESENT

Phila, PA(October 2018-Present)

King Of Prussia, PA (April 2016-October 2018)

New Castle, De (January 2013-April 2016)

Philadelphia International Airport (July 2011-January 2013)

Mt. Laurel, NJ (February 2009-July 2011)

Philadelphia, PA (September 2007-February 2009)

Washington, DC (July 2005-September 2007)

Responsibilities include:

Filling and completing an employee work schedule weekly

Successfully maintaining a fixed budget

Managing Customer Service Agents, and Couriers

Evaluating Customer Service Agent notes, responses

Evaluating Cash Handling and Environmental Control Self Audit items

Input of station employees schedule into the Ops Scheduler System

Managing Front office and counter operations

Overseeing Saturday Operations

Providing feedback to Couriers concerning their On-Road and overall Performance monthly

Meeting with workgroup monthly to discuss company and employee concerns and expectations

Managing Tractor Trailer Drivers

Managing Truck Dispatchers

Attending quarterly meetings with Senior Managers, peers and Managing Director

HOME HEALTH AID TOUCHING HEARTS AT HOME

SEPTEMBER 2012-DECEMBER 2015

Administered medication

Assisted with living conditions

Administered meals, and showers

Assisted with Physical, Occupational and Musical Therapy

Assisted with Occupational Therapy

Assisted with shopping and errands

Accompanied clients to doctor visits

Attended training for assisting clients and their particular needs

LEAD COURIER/INTERNATIONAL SPECIALIST FEDEX EXPRESS

JULY 2000-JULY 2005

Ensuring belt flow rate is accurate to ensure proper distribution of packages

Distributing employee daily Vehicle scan and Proof of Delivery compliance reports

Running various reports in Field Administration Management Information System

Assisting manager to ensure customer satisfaction

Ensuring International packages contained were completed accurately

Training couriers on International procedures and invoices

Ensuring 100% compliance on Genesis Revenue Capture System

Demonstrating courier duties

EDUCATION

TEMPLE UNIVERSITY, PHILADELPHIA, PA 1994-2000

BIOLOGY/AAS MAJOR

GPA 2.7

DELAWARE COUNTY COMMUNITY COLLEGE, MEDIA, PA

HEALTH STUDIES MAJOR

GPA 3.75

STRAYER UNIVERSITY, DELAWARE COUNTY, PA CAMPUS

NON-MATRICULATED

Business 100 taken- Grade A received(Work Related)

LEADERSHIP

Team Lead for the March of Dimes and United Way Campaigns annually

Team Lead on Quality Driven Management Projects:

Cash Handling, Missing Scan Frequency

REFERENCES

Available upon request

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