Customer Service Representative
Resume:
Arzilla Elliott
Call Center
Littleton, CO *****
******.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Support Manager
Zynex Medical - Englewood, CO
August 2021 to Present
My role as Patient Support Manager to help lead the team to success in their day to day activities and work on personal development. In this role I assist in managing a team of over 20 people, continually problem solve, and assist in teammates growth and progression. This opportunity has allowed myself to grow as a leader and continue to direct a large team in a positive direction. Patient Support Team Lead
Zynex Medical - Englewood, CO
June 2021 to August 2021
My role as Patient Support Team Lead it to help lead the team to success in their day to day activities. In this role I assist in managing a team of over 20 people, continually problem solve, and assist in teammates growth and progression. This opportunity has allowed myself to grow as a leader and continue to direct a large team in a positive direction.
Escalations Specialist
Zynex Medical - Englewood, CO
October 2020 to August 2021
My role as Escalations Specialist is an imperative part to the Patient Support Team. I have developed a new approach in helping frustrated patients that has become much more effective in making the patient feel they matter, and to obtain payment on accounts. This opportunity has allowed me to step up and be a leader to assist my team be more successful.
Customer Service Representative
Avannis - Denver, CO
March 2020 to November 2020
My role was to make outbound calls to banking customers to ensure they received the best customer service. This position was fully remote. It allowed to me manage my time, be a self motivator, and to set goals to reach to continue to grow.
Lyft Driver
Lyft - Littleton, CO
October 2018 to February 2020
I take people anywhere they want to go with a smile and safely. This job has allowed me to make the most of my time while
still giving the consumer the best experience possible. Front Desk Agent
Sage Hospitality - Denver, CO
September 2017 to October 2018
Greeted guests as they entered premises and provided the best experience possible. Ability to type fast and multitask is a
great strength that I have obtained from said position. Education
Associate's degree in Communications
Arapahoe Community College - Littleton, CO
July 2014 to May 2017
Skills
• Account Management
• Communication skills
• Leadership
• Growing experience
• Strategic planning
• Team management
• Management
• Customer support
• Project management
• Multi-line phone systems
• Accounts payable
• Employee orientation
• Phone triage
• Live chat
• Analysis skills
• Medical collection
• Supervising experience
• Management
• Office manager experience
• Business development
• Document management
• Negotiation
• Customer relationship management
• Microsoft Project
• Zendesk
• B2B
Additional Information
References:
Doug Bowers (Manager at Zynex)- 303-***-****
Payton Rotan (Colleague)- 480-***-****
Kim Slayton (Manager)- 720-***-****
Contact this candidate