Customer Service Secretary

JEAN ADUR

********@*****.*** • 269-***-**** • linkedin.com/in/jeanadur

EDUCATION

Andrews University Bachelor of Science: Architectural Studies May 2022 Minor: Business Management

Harvard Business School Sustainable Business Strategy Certificate ACADEMIC PROJECTS

ARCH 318 Background Building Studio (Data Analysis, Project Management, AutoCAD) Fall 2021

• Showcased an understanding of global city types to create environments that encourage human interaction based on interpretation of data analysis

• Led project on designing mixed use buildings to boost community engagement using AutoCAD, in relation to culture and geographical climate in a fast-paced studio environment ARCH 320 Placemaking Studio (Accessibility Code, Site Analysis, Visual Presentation). Fall 2020

• Collaborated on sustainable living project in the St. Joseph area using site analysis to create inclusive routes for vulnerable groups

• Demonstrated an understanding of accessibility code and applied it to the redesign of the James White Library ARCH 335 Environmental Technology Fall 2021

• Researched emission usage and applied environmental science techniques to monitor natural environmental resources locally

• Recommended directives to conserve and manage resources through evaluating environmental, social and economic principles using qualitative research obtained in the Midwest region Relevant Coursework:

• Construction I & II, Entrepreneurship, Environmental Technology, History of Architecture, International Environment of Business, Principles of Management, Urban Studies

SKILLS & PROFICIENCIES

Program Proficiency: Adobe InDesign, Adobe Photoshop, Adobe Lightroom, AutoCAD, Canva, MS Word, MS Excel, Sketchup Skills: Data analysis, Highly motivated, Presentation skills, Problem-solving, Research,Verbal and written communication skills EXPERIENCE

Adventist Information Ministry - Chaplain; Berrien Springs, MI June 2020 - Present

• Meets daily deadlines for various outreach agencies by dispatching literature, taking orders and processing charitable gifts

• Oversee and manage the training of over thirty customer service representatives on policies, professional attitude, ensuring customer satisfaction and using workforce software Forever Clean Soap Works-Marketing Intern; St. Joseph, MI Sep 2019 – Dec 2019

• Created visual presentations of data which showcased marketing strategies and consumer trends

• Collected and examined consumer spending trends and adjusted marketing plan which led to increase in store visits by 40% Adventist-Laymen Services and Industries - Client Service Intern; Oshkosh, WI July 2019 - August 2019

• Coordinated all operational needs for annual international conference such as: Managing booth logistics and customer interactions LEADERSHIP EXPERIENCE AND ACTIVITIES

American Institute of Architecture Students – Secretary Fall 2021 - Present

• Organized meeting notes, records, and important files for the club

• Ensured efficient communication between administration and club leaders

• Increased club participation through social media and print advertisements on campus, greatly increasing club participation National Organization for Minority Architecture Students - Events Coordinator Fall 2021 - Present

• Directed the organization’s professional and social events for student body Andrews University UNICEF Chapter – Active Member Fall 2019 - Present Andrews University Innovation and Entrepreneurship Club – Member Spring 2022-Present HONORS & CERTIFICATION

• President’s Fund Scholarship Fall 2021

• Dean’s List Fall 2019 -Spring 2020

ADDITIONAL INFORMATION

Languages: Fluent in English, Basic knowledge in French Interests: Community Service, Design, Endurance Sports, Travel blogging, Reading, cycling

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