Analyst Manager Training Specialist
Resume:
MARSHA MOLINA
Idaho Falls, ID
*******@*****.***
https://www.linkedin.com/in/marshamolina
PROFESSIONAL SUMMARY
I am an ambitious person who loves finding the right solutions for difficult problems. I am highly skilled at working in global, multi-cultural and cross-functional environments. I have 19 years of manufacturing experience combined with 20+ years of IT experience.
PROFESSIONAL EXPERIENCE
Development Workshop Inc. 2020-Present
Employment Training Specialist
Work as a Job Coach with disabled and disadvantaged clients from diverse backgrounds and abilities. I am responsible for ensuring that everyone’s needs are met, and that the employer’s policies and procedures are followed.
Coach each client through difficult tasks ensuring that the end results are successful.
Manage billing information for each client and ensure that budgets are met.
Track each client's successes and monitor continuing needs for coaching.
Develop relationships with each client’s manager to understand what successes they see and what developments they’d like the client to work on.
Act as liaison between the client and their employer when required.
Retired 2017-2020
Cordoba Corporation 2016-2017
Lead consultant managing a medium project performing business process mapping for the California High Speed Rail project.
• Consulted with Process Owners. Elicited requirements and how current processes were performed
• Presented project results to stakeholders, took in retrospective feedback and refined timelines based on
feedback.
Intel Corporation 2007-2016 Business Systems Analyst
Senior Business Systems Analyst 2007-2016
Managed medium to large Agile projects in the Enterprise Archiving portfolio enabling compliance with corporate retention guidelines.
Served as a Product Owner and Scrum Master for a team of five responsible for creating shippable product in a fast-paced development environment for new Mergers and Acquisitions.
Worked with internal and external stakeholders to conduct requirements gathering and data analysis to understand business strategy requirements.
Assessed client needs utilizing a defined requirements process (gathering, analyzing, documenting, and managing changes) to assist in the identification of individual clients’ needs.
Understood and communicated the needs of multiple and various stakeholders. Prioritized requirements based on "Keep Us Legal" or “Return on Investment” analysis and presented to PMO for approval.
Recommended appropriate solution alternatives, defined Scope, Schedule, Risks and Changes and presented to PMO for approval.
Documented test scripts, coordinated and performed in-depth testing, including end-user reviews and User Acceptance Testing (UAT).
Delivered training on new processes and functionalities to end users. Provided second/third level support post implementation.
Liaised with clients, team leaders, and stakeholders to develop the best solution to enhance the adoption of new systems, system changes and business process changes.
Reviewed and analyzed the effectiveness and efficiency of systems and developed strategies for improving or further leveraging these systems.
Prototyped new procedures for the purpose of enhancing business processes, operations, and information process flow.
Co-led the design and development of a standardized Organizational Change Management framework (based on the PROSCI Model) that resulted in the realization of business values earlier in the project lifecycle.
Planned, developed, launched, trained, and monitored a centralized web-based repository to train 900 IT employees on the Change Management Framework designed to drive earlier employee adoption of changes affecting an organization.
Strategically drove Organizational Change Management activities for 7 SAP Finance projects.
Performed the assessment of scope and complexity of changes being implemented for each project.
Devised plans for Change Management deliverables, e.g., OCM Needs Assessment, Stakeholder Assessment and Change Management Plans.
Drove a business team to identify the impacts to each effected organization, executed to plans and assessed adoption rates post-implementation.
Enabled the transition of 1,000 end-users from one set of jobs roles, system capabilities, and business processes to another.
Business Analyst 2005-2007
Drove a cross-organization, multi-geo, and cross-project effort to design improved SAP sales order allocation logic that would result in improved Unit Level Traceability for the corporation.
Worked with stakeholders to define requirements for how product should be allocated to sales orders.
Led Stakeholders on the design and prototyping of new systems and capabilities for the purpose of enhancing productivity in the warehouse.
Collaborated in the planning, design, development, and deployment of new enhancements to existing applications to support the changes to the allocation logic.
Prepared and delivered reports, recommendations and solution alternatives to the Program Management Office that addressed existing and potential trouble areas across the program.
Managed business stakeholders' expectations and provided feedback and push back when poor design decisions were made.
Led Functional, Integrated, Performance and User Acceptance Testing. Reported test results to the Stakeholders.
Managed the design, testing, deployment and training on the new sales order allocation logic, Drove the Organizational Change Management Core Team that ensured site readiness.
Provided first level support for our call center until post-implementation efforts were completed and then transitioned to third level support upon project closure.
Project managed an Environment Simplification Project to change the way SAP Test and Training environments were built to improve and simplify environment builds.
Led the effort to gather business requirements from Stakeholders and external Customers, analyzed data and drove the development of business requirements documents, use cases, and system requirements to simplify environment builds.
Worked with the team to resolve 35 functionality gaps that incorporated innovative solutions to support a new client build process, which changed the way we built our training and testing environments.
Conducted Return on Investment (ROI) analysis to determine net savings. Received Management Review Committee (MRC) approval to go forward with the project, which resulted in a net savings of $3 million dollars over a span of two years.
SAP System Analyst Manager 2003-2005
Managed, coached, and mentored a team of 9 Systems Analysts.
Built relationships with staff and instructed them on the best practices to achieve organization goals.
Established standardized policies and procedures to ensure we maintained compliance.
Designed a process to set and communicate expectations, which would facilitate concise, consistent feedback on performance to grade level expectations.
Warehouse Test Manager – IT Logistics Application Testing 1999-2003
Built a successful team from the ground up to test SAP Warehouse Management functionality, including sub modules such as Master Data, Pick/Put-away Strategies, TO Creation and Confirmation, Storage Unit and Handling Unit Management, Physical Inventory, touchpoints to Sales and Distribution, Inventory Management, and external Logistics modules.
Set up data to facilitate testing, from Sales Order processing to various states in Warehouse Management to perform testing of configuration and any custom development during Functional, Integrated, Performance and User Acceptance Testing and Post-Implementation Support.
Organized, developed, and launched a standard set of testing metrics that offered key quality indicators for the testing processes.
Provided leadership for a team of six and provided effective performance management and career development opportunities for the team.
Sales and Marketing IT Training Developer and Manager 1991-1999
Managed five trainers responsible for the development and delivery of SAP training.
Provided effective performance management and career development opportunities.
Worked with external customers to define requirements based on configuration or custom development
Drove the definition of training strategies for functional areas such as Sales and Distribution and Warehouse Management.
Developed and delivered Instructor-led training to worldwide audiences.
OTHER PROFESSIONAL EXPERIENCE INTEL CORPORATION
Manufacturing Training Specialist 1980-1991
Manufacturing Operator 1972-1980
EXPERIENCE AND NOTABLE CONTRIBUTIONS
Scrum Alliance—Certified Scrum Master 2015
Workplace Training: Certified Requirements Engineering Instructor, Organizational Change Management
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