Customer Service Medical Assistant

Felicia Johnson

773-***-**** ***********@*****.***

PROFESSIONAL BUSINESS SUMMARY

Caregiver Direct Service Professional Customer Service Professional Direct Service Professional with several years of practice. Serves as an advocate and represents the essential relationship between patient and staff of facilities providing homecare. Several years of maintaining unparalleled levels of quality customer service. Exhibits impeccable bedside manner and displays consideration while communicating, listening and connecting with individuals on both professional and personal levels. Respects and adheres to extreme confidentiality. Great verbal and non-verbal communication skills. Trustworthy and excels at mentoring and training. Understand OSHA regulations. Functioned as Disabled Person’s Protection Commission representative. Served on the frontlines of the Coronavirus Pandemic. Acquired Phlebotomy Certification PROFESSIONAL EXPERIENCE

CRS COVID Logistics, LLC Chicago, Illinois

Certified Nursing Assistant (CNA)/Caregiver February 2022 – Present

• Grooms and baths patients with low mobility. Prepares each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs.

• Helps patients eat and pass proper medication dosages.

• Monitors vitals and patient behaviors. Assists patients by transferring them from wheelchair to bed. Performs proper turn and adjust procedures to prevent bedsores and/or other discomfort.

• Assists patients with daily exercise and walking regiments. Notable Achievements: Instructed individuals how to build and cultivate relationships. Understands and implements OSHA regulations.

Misericordia Homes Chicago, Illinois

Direct Service Professional May 2020 – June 2020

• Assessed individual abilities, interests, and independent living capabilities.

• Assisted clients with daily personal tasks, including bathing, dressing and other hygiene activities.

• Helped plan client appointments and organize a schedule. Follows individual treatment plans consistently.

• Reported physical, emotional, sexual abuse. Acts as the Disabled Person’s Protection Commission representative. Conducted first-aid, fire safety, sex education sessions. Notable Achievements: Instructed individuals how to build and cultivate relationships. Understands and implements OSHA regulations.

Home Instead Senior Care Bettendorf, Iowa

Caregiver September 2019 – March 2020

• Helped assess medical needs of clients and performs basic needs including bathing and grooming.

• Provided companionship and housekeeping assistance to clients.

• Prepared meals and transported clients to and from bed, chairs, and bathrooms.

• Accompanied participants to doctor appointment.

Notable Achievement: Exceeded on the job expectations. Hope Haven Burlington, Iowa

Direct Service Professional December 2016 – September 2017

• Gathered essential information for personal outcome measures and other necessary assessments.

• Assessed individual needs and performed daily record keeping including data collection and daily logs.

• Taught and created diet nutritional plans for clients. Created opportunities to build clients’ self- esteem and confidence.

• Traveled to various off-campus sites to facilitate special workshops and projects. Notable Achievement: Followed individual treatment plans consistently. Misericordia Homes Chicago, Illinois

Direct Service Professional May 2013 – August 2015

• Assisted clients with daily personal tasks, including bathing and dressing. Completed housekeeping tasks such as vacuuming, washing dishes, and tidying.

• Created care plans, client appointments, and organized schedules.

• Coordinated transportation arrangements and shopped for groceries.

• Prepared meals that met specific client dietary needs. Encouraged client engagement in social networks and communities

Notable Achievement: Earned trust from staff members, participants and their families. COMPETENCIES

• Business Management

• Care Plan Creation

• Community Outreach

• Conference Registration

• Conflict-Resolution

• Cooking

• Customer Service

• Dietary Planning

• Event Planning

• First-Aid Certified

• Leadership Development

• Master Multi-tasker

• Microsoft Excel

• Microsoft Outlook

• Microsoft PowerPoint

• Microsoft Project Manager

• Microsoft Word

• Networking

• Nutrition Management

• Operations Management

• Organizational Culture

• OSHA Regulations

• Program

Development/Mentoring

• Project Management

• Relationship Cultivation

• Timekeeping

• Training/Teaching

BUSINESS

PROFESSIONAL

2 P a g e

Felicia Johnson, Page 2

COMMUNITY ENGAGMENT

• Fed members of the homeless community.

• Mentors young women.

• Donates clothing to individuals in need.

EDUCATION

Medical Assistant (Diploma)

Coyne College, Chicago, Illinois

Obtained: May 2010

General Studies (Diploma)

Gage Park High School, Chicago, Illinois

Obtained: June 2003

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