Mortgage Processor, Financial Services Professional
Resume:
*** ***** ***** ** *******, Texas, ***** 940-***-**** *****.********@*****.***
Carol Swindell
Abilene, Texas, 79602
*****.********@*****.***
WORK EXPERIENCE
LoanDepot Ontario, CA/Remote
Loan Processor Sept 2020-Present
• Collects all stipulations through loan approval
• Knowledge of the following loan products: Conventional Purchase and Refinance, VA Purchase and Refinance, FHA Purchase and Refinance, CalHFA Purchase and Refinance, Bond Purchase, HECM Reverse Mortgage for Purchase and Refinance, Builder New Construction Purchase
• TRID and TILA-RESPA knowledge
• Empower processing
• Prepares, validates, communicates and delivers any and all Revised Loan Estimates and Interim disclosures
• Prepares, validates, communicates and delivers any and all Closing Disclosures
• Ensures the performance of all duties are in accordance with the company’s policies, procedures and all US state and federal laws and regulations where the company operates
• Manage a pipeline of loans
• Act as the primary liaison between Sales, Title, Escrow, Funding and Borrowers
• Effectively communicates with all partners to ensure a smooth and efficient process
• Accountable for all loan files once they are received from Sales
• Reviews documentation for accuracy demonstrating a high attention to detail
• Evaluates credit, income, and title reports
• Performs other duties and projects as assigned
First Financial Bank Abilene, TX
Central Doc Prep Sept 2018-Sept 2020
• Prepare loan documents in accordance with policy and loan approval
• Knowledge of the following products: Conventional- Purchase, Refinance, Bridge, One-Time-Close, Home Equity, HELOC, Land, Home Improvement, Interim Construction
• TRID and TILA-RESPA knowledge
• LaserPro processing
• Review loan documents for accuracy, completeness, and compliance with laws, regulations and bank policy
• Assist with occasional appraisal orders from an approved appraiser list in compliance with applicable policies and procedures
• Assist lending staff, at all levels, with compliance questions
• Attend trainings and seminars to stay informed on current issues and regulations
• Review title work, appraisals, surveys, CADs, credit reports, and insurance policies for accuracy Blue Cross Blue Shield of Texas Abilene, TX
Customer Advocate Feb 2018-Sept 2018
• Inbound calls from healthcare providers for verification of medical coverage and benefits
• Conducted extensive research using reasonable deduction and information systems
• Utilized work flow programs to complete tasks and meet deadlines set forth by HCSC
• Analyze medical claims and process medical claims
• Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
Hendrick Medical Center Abilene, TX
Admissions Representative May 2016 –Jan 2018
• Prepares admission folders by gathering admission paperwork for scheduled patients 749 Swift Water Dr Abilene, Texas, 79602 940-***-**** *****.********@*****.***
• Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information; confirming pre-admission information; obtaining signatures on legal consents and insurance forms; receiving payment and issuing receipts; Provides patients with information by explaining hospital admissions policies
• Serve and protect hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements
Academy Sports and Outdoors Abilene, TX
Footwear Sales Associate Jul 2014 – May 2016
• Answer customers’ questions about merchandise and advise customers on merchandise selection
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
• Receive, open, unpack and issue sales floor merchandise
• Stamp, attach, or change price tags on merchandise, referring to price list
• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
EDUCATION
PURDUE UNIVERSITY GLOBAL Davenport, IA
Master’s Degree: Accounting, October 2020, GPA 3.5 KAPLAN UNIVERSITY/PURDUE GLOBAL Davenport, IA
Bachelor’s Degree: Accounting, May 2018, GPA 3.28
HARDIN SIMMONS UNIVERSITY Abilene, TX
Undergrad and Nursing courses
SEYMOUR HIGH SCHOOL Seymour, TX
High School Diploma, May 2012
ADDITIONAL SKILLS
• Bilingual; first language English, second language Spanish
• Strong computer skills; typing, Word processing, Excel, PowerPoint
• Leadership
• Strong work ethic
• organization
• Problem solving
• Adaptability
• Time management
• BASIC FUNCTION:
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need.
• JOB REQUIREMENTS:
* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
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