Customer Service Administrative Assistant

Tatiana Walk

Phone number: 719-***-****

Email address: ********.****@*****.***

Personal Information

Work experience

**/**** – 11/2021

Colorado Springs,

United States

Optometry Technician

National Vision

Entered new patient data and created medical records. General office duties which also included upkeep of medical records. Verified medical insurance and collected co-payments. Scheduled appointments for new and current patients. 04/2021 – 06/2021

Colorado Springs,

United Started

Insurance Professional

USAA

Created client relations and developed appropriate product recommendations based on their needs and analysis.

Diversified into home and commercial insurance.

Customer service ranging from basic queries to advice & complaints. Generated new auto insurance policies and processed payments for policy renewals.

Handled customer grievances and escalated issues.

Maintain and build relationship with new and existing customer customer. Regularly exceeded targets.

Created and maintained a customer database.

03/2020 – 02/2021

Albuquerque, United States

Caregiver

Ability First

Assist client with activities of daily living such as bathing, grooming, feeding, light cleaning, and escorting to doctors appointments.

Activities of daily living assistance for residents with limited physical ability or dementia.

Assist with self-administration of medication as required. Carried out daily household tasks like cooking, cleaning, laundry, etc. Contribute to a positive living environment to enhance the clients quality of living. Helped to provide palliative care.

Keep records of everyday activities, food intake, and health information regarding each client.

Organize and take part in activities; for instance games, crafts reading and exercise. 05/2019 – 12/2019

Albuquerque, United States

Caregiver

Onyx Supportive living

Help with personal hygiene.

Contribute to a positive living environment to enhance the clients quality of living. Provide client transportation to appointments, shopping and other activities. Organizing and documenting client’s appointments and current medications. 08/2017 – 02/2018

Fairfield, United States

Cashier

Wendy’s

Ability to work in a fast-paced environment and under pressure. Assist customers by providing information and resolving any problems. 07/2015 – 12/2015

Albuquerque, United States

Cheer Coach

Razzle Dazzle

1/2

Work experience

05/2014 – 05/2015

Albuquerque, United States

Caregiver

Arca

Ensure activities of daily living are done with care. Assists with transfers and ambulation including use of cane, walker and wheelchair. Assist with nutrition, range of motion and medication reminding. Maintain absolute confidentiality of all information pertaining to patients, families and staff.

Measures and records vital signs.

08/2011 – 05/2013

Albuquerque, United States

Administrative Assistant

Los Puentes Charter School

Education

08/2020 – 12/2020

Albuquerque, United States

Dental Assistant

New Mexico Institute of Dental Assisting

Assisted in all phases of four-handed dentistry, including tissue retraction, suctioning and mixing of various cements.

Administered routine patient care and monitoring, including instrument and material setup and sterilization.

Assisted dentist by handing them proper instruments during procedures. Expertly filed patients' charts and processed billing and payments. Preparing patients for the doctor (take x-rays, document any health changes). Albuquerque, United States Phlebotomy

Southwest Phlebotomy

Skills

Leadership Problem Solving

Interpersonal

Communication Project Management

Collaboration Critical thinking Orginization Adaptability Empathy Self-Motivation Data Privacy Software proficiency Sales Customer service

2/2

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