Front Desk Patient Scheduler

AELEEN CASTILLO

**** **** **** **** ****: 786-***-****

Hialeah, Fl 33012 Email: **********@*****.***

I am writing to express a strong interest in applying for a position with the company because in today’s customer service oriented society, timely, friendly and proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customer. Along with my many years of customer service in a healthcare setting to individuals of diverse backgrounds, I am confident in my ability to provide the utmost level of service to your customers. Seeing your tradition of excellence in the services you provide, I am eager to pursue my career in your facility.

During my professional career, my work experience always focused on excellent patient service, which was both rewarding and valuable. My key attributes related to your requirements include:

Accuracy

Detail Oriented

Multi-task

Bilingual

Fast learner

Friendliness

Loyalty

Medical terminology

As a compassionate and trustworthy individual, I look forward to meet with you in person to discuss the qualifications further. If you need any additional information, please contact me at your earliest convenience.

Thank you for your time and consideration. Sincerely,

Aeleen Castillo

AELEEN CASTILLO

4380 West 11th Lane Cell: 786-***-****

Hialeah, Fl 33012 Email: **********@*****.***

EXPERIENCE

Ambulatory Diagnostic Center

September 2020 – present

Authorization Department Supervisor

Responsibilities: Process referrals from primary care providers for specialty and ancillary care in a timely manner, prioritizing the referrals according to defined levels of urgency, scheduling member appointments as necessary and communicating referral information to patients. Collect information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to reviewing clinicians and specialists. Present necessary medical information such as history, diagnosis and prognosis. Contact review organizations and insurance companies to ensure prior approval requirements are met. Oversee and support the

department with any arising issue.

The Miami Cancer Institute Baptist Health

July 2018 – December 2019

Patient Scheduler

Responsibilities: Schedule initial, follow up and add on appointments, chemo treatments, rapid treatments, hydration, lab work, therapeutic phlebotomy, bone marrow biopsy, diagnostic exams, surgical procedures (cystoscopies, BCG’s and biopsies) by phone or in person using automated scheduling system at check out. Review and print future schedules daily. Work hand in hand with physicians to accommodate patients in a timely manner and facilitate communication between patient and physician when concerns or questions arise. Prepare and assemble patient charts. Answer phone calls, take messages, assist patients with needs and respond to voicemails within 24 hours. Clerical duties to assist PA/RN/MA/Doctor. Coordinate patient appointments with research coordinators and international department for international patients.

Ambulatory Diagnostic Center

October 2013 – July 2018

Office Manager Front Desk

Responsibilities: Primarily supervises front office members to ensure efficient and smooth operations for patients. Greet patients upon arrival, and execute the flow of appointments, while verifying the patient demographics and collecting correct documentation. Organize the technician flow and supervise the technicians’ hours and make sure coverage is always available. Supervise daily shifts for office staff and make sure all standard operating procedures are followed. Train, direct the work of, resolve issues and counsel the front desk team members to ensure quality operation and maintain high quality level of care for patients. Executive level assisting the vice president of operations.

EDUCATION

University of Central Florida – Bachelor in Health Care Administration

Miami Dade College – Associates in Art

Mater Academy High School - High School Diploma

SKILLS

Fully bilingual English and Spanish

Efficient in Microsoft software, basic knowledge of medical terminology

Fast learner, multitasked, eager to learn and detail oriented

Familiar with OSHA, HIPAA regulations, and EMR and ICD-10 codes.

Contact this candidate