Customer Service Environmental Health

Wenceslous kiddy

Woodbridge, VA [703-***-****] [ *********@*****.***] [https://www.linkedin.com/in/wences-lous-308940135/]

A strategic and multifaceted professional with 3+ years of facilitating exceptional customer service. Highly adept in fostering strong relationships to promote repeat and future business. Communicates cross-functionally across organizations, ensuring compliance with organizational policies and procedures. Bi-lingual; English, and Twi.

Education & Certifications

Old Dominion University, Norfolk, VA

B.S., Health Administration Minor: Management & Cybersecurity, Old Dominion University, May 2022

AAS, Social Work, Northern Virginia Community College, 2018

CompTIA Security+, CompTIA, (Expires:2025)

Relevant Coursework

Population Health, Finance & Budgeting, Managerial Epidemiology, Healthcare Marketing, Public Health Science, Health Informatics, Principles of Environmental Health Science, Policy & Politics of Health

Experience Highlights

Old Dominion University Norfolk, VA

Student of BA, Health Administration Degree November 2020

●Participated in certified web-based health literacy for public health professionals via shadowing health services administrators on daily job functions.

Old Dominion University Manassas, VA

Student of BA, Health Administration Degree November 2021

●Conducted an in-depth interview with the Health Administrator of Care Perfections Health Services via discussing position functions, challenges, skills, and career trajectory

Professional Experience

Care Perfections Health Services Manassas, VA

Intern February 2022 - February 2022

●Managed technological updates such as software and electronic records system via demonstrating understanding of workflows, processes, and internal procedures

●Identified and managed all outsourced business services and external experts via compiling into a centralized database, saving time to locate vendors needed

●Maintained strong written and verbal communication skills to work cross-functionally with team and supervisors to maintain daily operations of the health department.

Ourisman Fairfax Toyota Fairfax, VA

Valet Parking May 2011 to October 2020

●Operated 15+ vehicles including cars, vans, trucks, and SUVs as well as assisted numerous guests daily with luggage, calling taxis, and provided directions

●Handled guest property with respect to maintaining a positive reputation, earning a 100% positive feedback rating

●Assisted in training and development of new employees via demonstrating compliance and understanding of organizational policies and procedures

●Maintained a clean parking lot by removing litter and keeping grounds clear of snow, ice, and debris to ensure a safe and well-maintained property

Core Competencies

Microsoft Office Suite, Communications, Operations Management, Compliance, Data Analysis, Metrics, Financial Reports, Healthcare, Administration

Notable Affiliations

4H of Front Royal, VA Volunteer Counselor

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