Customer Service

Anita Y. Windley

*** ******* *****, **, ***** * 757-***-***** **********@*****.***

Customer Service

Customer Service is dedicated to customer service with a motivation to maintain customer satisfaction and contribute to organizational and customer success. Proven ability to establish rapport with customers. Reliable and driven with strong time management. Proven capacity to troubleshoot and resolve issues quickly. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction in order to increase customer loyalty.

Key Strengths

Customer service

Time management

Flexible

Conflict resolution

Troubleshooting

Service and support

Critical thinker

Reliable

Driven

Dedicated and Driven

Professional

Ability to Handle Fast Pace Environment

Professional Experience

Walmart

Stock Associate May-2021- Present

Moderate to heavy labor duties. Loading and unloading product shipments, organizing organization backroom spaces, constructing displays, and stocking product shelves.

Once Upon a Child

Shift Supervisor November 2018- December 2019

Lead in daily organizational activities such as purchasing products from customers, pricing items, managing customer experience, leading and training team members, and resolving conflict. Efficiently rings up items and processes payment to keep customers flowing through check-out aisles. Responsible for loss prevention and inventory. Develop a rapport with customers and generate repeat business through a friendly attitude while promoting high levels of customer service.

Perfect Hair September 2014- January 2016

Hair Stylist and Owner. Responsible for greeting clients who come to the salon while looking after their needs by keeping the salon clean, stocked, and operating smoothly. Building and maintaining good customer relationships as well as providing exceptional customer service. A proven Cosmetologist who has the specialist knowledge and training needed to help people look their best. Gained a reputation for using makeup that matches a client's skin tone and is renowned for her ability to give her clients a flawless face. Performs a variety of barbering duties, cosmetology services, and beauty treatments. Keeps accurate administrative records of all beauty work done in the salon. Have a steady hand, excellent eye-to-hand coordination, and superb manual dexterity. Committed to keeping up-to-date with the latest fashion trends and hairstyles.

Heavenly Touch February 2014- September 2014

Hair Stylist. Responsible for greeting clients who come to the salon while looking after their needs by keeping the salon clean, stocked, and operating smoothly. Building and maintaining good customer relationships as well as providing exceptional customer service. Promoting a positive work environment. A proven Cosmetologist who has the specialist knowledge and training needed to help people look their best. Gained a reputation for using makeup that matches a client's skin tone and is renowned for her ability to give her clients a flawless face. Performs a variety of barbering duties, cosmetology services, and beauty treatments. Keeps accurate administrative records of all beauty work done in the salon. Have a steady hand, excellent eye-to-hand coordination, and superb manual dexterity. Committed to keeping up-to-date with the latest fashion trends and hairstyles.

Hair I Am April 2013- February 2014

Hair Stylist. Responsible for greeting clients who come to the salon while looking after their needs by keeping the salon clean, stocked, and operating smoothly. Building and maintaining good customer relationships as well as providing exceptional customer service. A proven Cosmetologist who has the specialist knowledge and training needed to help people look their best. Gained a reputation for using makeup that matches a client's skin tone and is renowned for her ability to give her clients a flawless face. Performs a variety of barbering duties, cosmetology services, and beauty treatments. Keeps accurate administrative records of all beauty work done in the salon. Have a steady hand, excellent eye-to-hand coordination, and superb manual dexterity. Committed to keeping up-to-date with the latest fashion trends and hairstyles.

Smart Styles December 2012-April 2013

Hair Stylist. Responsible for greeting clients who come to the salon while looking after their needs by keeping the salon clean, stocked, and operating smoothly. Building and maintaining good customer relationships as well as providing exceptional customer service. A proven Cosmetologist who has the specialist knowledge and training needed to help people look their best. Gained a reputation for using makeup that matches a client's skin tone and is renowned for her ability to give her clients a flawless face. Performs a variety of barbering duties, cosmetology services, and beauty treatments. Keeps accurate administrative records of all beauty work done in the salon. Have a steady hand, excellent eye-to-hand coordination, and superb manual dexterity. Committed to keeping up-to-date with the latest fashion trends and hairstyles.

Bakers Crust August 2010- December 2012

Hostess. Manage in-person guest inquires, customer service requests, and reservation bookings. Carries out any miscellaneous duties and responsibilities as requested by the manager pertaining to total quality service delivery in the restaurant. Develop a rapport with customers and generate repeat business through a friendly attitude. Take guests to their designated table, give information about specials, handle special requests and provide waiter information. Train new hosts and hostesses on services and policies.

Dollar Tree February 2009- January 2010

Cashier and Service Associate. Ensured that all guests received a warm greeting at the register, thanks for their patronage, and offer of assistance to their vehicles. Answer questions about merchandise and maintain current knowledge of all promotions. Efficiently rings up items and processes payment to keep customers flowing through check-out aisles. Contact customer service manager to handle pricing issues and complaints. Collaborate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

H & R Block January 2009-April 2009

Receptionist. Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems, and rebuilt client trust to prevent the loss of key accounts. Restored organization to personnel, financial and operational records and accelerated data input, processing, and retrieval times. Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes, and handled all outgoing correspondence.

Brad Con April 2004-February 2009

Hair Stylist. Responsible for greeting clients who come to the salon while looking after their needs by keeping the salon clean, stocked, and operating smoothly. Building and maintaining good customer relationships as well as providing exceptional customer service. A proven Cosmetologist who has the specialist knowledge and training needed to help people look their best. Gained a reputation for using makeup that matches a client's skin tone and is renowned for her ability to give her clients a flawless face. Performs a variety of barbering duties, cosmetology services, and beauty treatments. Keeps accurate administrative records of all beauty work done in the salon. Have a steady hand, excellent eye-to-hand coordination, and superb manual dexterity. Committed to keeping up-to-date with the latest fashion trends and hairstyles.

Anna Michelle Daycare June 2000-August 2002

Caretaker. Provides care for children and infants, including feeding, changing, bathing, dressing, and entertaining them. Observes and encourages adhering to safety rules and health guidelines and keeps facilities and equipment clean and in order.

Education

Cosmetology School Wards Corner Beauty Academy Sept 2018

High School Diploma Deep Creek High School June 2001

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