Monique C r u s e

** ******** ****** ********* **

New York, NY 10035

Phone: 646-***-****

E-Mail: adqwv4@r.postjobfree.com

Professional Summary

Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.Skilled team player with strong background in [Type] environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Skills

Motivation

Teamwork

Task prioritization

Creative thinking

Coordination

Verbal communication

Experience

November 1975 to Current

Board of Elections New York, NY

Poll Worker

Issued ballots to eligible voters at voting center and directed individuals to polling booths.

Processed voter registration and statewide petitions and filed registration affidavits in [Type] system.

Fielded voting and registration questions to help voters make informed choices.

Maintained elections supplies and materials inventory and prepared supplies for set-up and storage during elections.

Prepared, assembled, and distributed publications, notices, and sample ballots to potential voters before election period.

Operated extraction machines that opened ballot boxes and extracted ballots for processing.

Delivered and retrieved ballot boxes, voting supplies, and election materials to and from polling centers at election time.

Sorted, processed, and collated vote-by-mail ballots on arrival and recorded vote tallies in [Type] system.

September 2012 to July 2020

Best Western Hotel Mount Pleasant, Sc

Laundry Attendant

Received and sorted all articles of dirty laundry by kind, color, and degree of soil.

Operated washers and dryers according to recommended capacity and other manufacturer guidelines.

Tracked incoming and outgoing items to prevent losses.

Filled washers with water and appropriate amount of washing powder and softener.

Ordered washing supplies and kept track of supplies inventory.

Removed wrinkles with irons for professional touch and appearance.

Cleaned lint traps from dryers and checked and cleaned washing machine drains to maintain equipment.

Organized clean items for hanging, folding, and reuse.

Prepared laundered items for customers by folding, wrapping and hanging them for collection.

Removed spots by applying the best sprays and chemicals for the particular fabric.

Maintained efficiently working equipment by lubricating the most used parts and cleaning filters.

Loaded articles into washers or dry-cleaning machines and directed other workers to perform loading.

August 2010 to August 2012

Wendy's Restaurant North Charleston, Sc

Shift Team Leader

Communicated with patrons to build personable rapport and resolve issues.

Motivated team to deliver quality service while promoting energetic and collaborative environment.

Assessed customer needs and issued complementary services to maintain customer loyalty.

Managed operations during shift, with total awareness of activities of employees and customers.

Offered guests and staff safe environment by strictly enforcing company rules.

Delegated tasks, communicated expectations, and directed workflows to improve performance.

Moved products to the next station for further processing or packaging.

Controlled quality of finished products with regular inspections and non-destructive tests.

Inspected finished products to verify conformity to quality standards.

Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors.

Read and understood the production orders to complete accurate work and minimize wasted resources.

May 2010 to July 2010

J Food and Beverage Store South Daytona, Fl

Stock Associate

Replenished new items and restocks to keep displays full for customers.

Positioned products on shelves and leveraged promotional displays to improve product visibility.

Unloaded new products, opened containers, and routed products to sales floor or storage locations.

Examined stock to verify specifications and cull damaged products.

Cleaned and organized workstations regularly to avoid misplacing products or causing shipment delays.

Assisted customers with locating and purchasing items on sales floor or in storeroom.

Cleaned display cases, shelves, and aisles regularly to keep store professional and customer-ready.

June 2006 to December 2009

Taco Bell South Daytona, Fl

Crew Member Shift Manager

Monitored workers to correct safety and skill problems impacting crew performance.

Organized schedules and assigned work to crew members for [Type] operations.

Coordinated preventive maintenance plans to keep equipment, tools, and vehicles in good working order.

Tracked work performance and compared against project specifications to maintain quality standards.

Trained workers on correct methods for industry-specific tasks to build well-performing crews.

Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal.

Frequently inspected and tested food to verify conformance to taste standards.

Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.

Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards.

Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists.

Diversified food offerings by location and season to continuously attract new customers.

Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.

Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.

Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.

Inspected received food items to verify quality, quantity, and freshness of goods received.

Trained and mentored food service works to achieve maximum team quality and efficiency.

Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.

Developed food storage and rotation metrics and maintained team member compliance.

Managed food and supplies inventory to keep adequate levels for expected demands.

November 2005 to May 2006

Able body Temp services North Charleston, Sc

Housekeeper

Dusted and polished furniture, appliances, and electronics.

Inventoried rooms to identify supply needs and coordinate workflow accordingly.

Cleaned and serviced housekeeping equipment and replenished supply inventory.

Recognized by employer for exhibiting impeccable cleaning standards.

Substituted traditional cleaners with non-toxic sanitation aids to meet client preferences.

Emptied wastebaskets and trashcans.

Maintained safety standards by wearing gloves and protective clothing.

September 2002 to November 2005

Taco Bell Summerville, Sc

Shift Manager

Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.

Monitored staff resources and projected future needs.

Engaged with team members, management, and customers to boost company productivity and morale.

Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management.

Addressed and resolved customer inquiries and complaints to restore satisfaction.

Analyzed productivity reports to manage overall performance.

Oversaw day-to-day operations and special projects in fast-paced work environments.

Managed employee performance through disciplining, coaching, and counseling.

Performed facility checks to verify cleanliness and client safety.

Education

June 1981 Charles Evan Hughes New York, NY

GED Child Development

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