Detail-orientated store manager adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Reliable and collaborative team member, looking for opportunity to develop management skills further.
Team leadership and coaching Relationship building and management Maximizing Profitability
Inventory control Promotional campaigns Employee training Customer experience
Conflict resolution skills Sales KPI management P&L oversight Operational auditing
Operational quality control Performance evaluations Staff scheduling
Alshaya Group (STARBUCKS) – Andalous, FA
12/2012 to Current
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Trained team members in successful strategies to meet operational and sales targets. Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
Generated repeat business through exceptional customer service. Forecasted sales performance to effectively budget and order stock. Completed audits and risk assessments to achieve regulatory compliance. Evaluated team performance and handled disciplinary actions.
Led branch to achieve maximum sales within territory ( One Million plus KD), exceeding
Universal Lubricants Factory ZINOL LLC – Sharjah
Monitored supply chain and managed logistics functions for company
09/2009 to 08/2011
Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes
Office Administrative Assistant Transind Holding – Doha
09/2007 to 06/2009
Drafted professional memos, letters and marketing copy to support business objectives and growth
Received and routed business correspondence to correct departments and staff members Coordinated travel arrangements by booking airfare, hotel and ground transportation Provided onboarding and training for new support staff
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
BBA: Business Administration
Gyankunja College - Rabibhawan, Kathmandu, Nepal
D.O.B. : 12/12/1985
Language proficiency : English (Distinguished), Hindi (Distinguished), Arabic (Advanced) Hobbies : Everything Tottenham Hotspurs, Listening to Podcasts.
Riggae, Kuwait, Kuwait 920000 965-***-***** firstname.lastname@example.org