Draw Blood Customer Service
Resume:
Stephanie Battle
Rome, GA *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Armuchee High School
Floyd County Board of Education - Rome, GA
Present
Custodian, I clean the school.
Medicare Customer Service Representative
Ability Rehabilitation - Rome, GA
September 2018 to July 2019
I quit this job, it was not a fit for me. I got real bad sick and was put as parttime employment, I am currently well. He job required me to file Medicare, if something was put in wrong, then I would resubmit claims. I also had to do another employee job, I had deposit patients copays and deductible. Answered phones. Ordered supplies.
Phlebotomist
Floyd Medical Center - Rome, GA
April 2008 to July 2018
I worked in the main lab at Floyd Medical Center as a phlebotomist and front office clerk. I worked in Emergency room. I drew blood on patients, return to the lab. I answered phones, called critical lab results. Faxed results to the doctors.
Clerical Assistant/ Phlebotomy
Floyd Medical Center - Rome, GA
March 2008 to June 2018
I was a clerical assistance, I would register patient into Laboratory, I would draw blood as the phlebotomist. I worked in the ER Stat Lab. I can answer phones, use a fax and printer. Called critical results to doctors. I can stick adults and children. I helped in the Pathology, as secretary. Then I went to scheduling patients surgery in Preoperative department. Then I went to float pool and would work in different offices.
Education
Associate in Phlebotomy in Phlebotomy in Phlebotomy Cosa Valley Technical College - Rome, GA
October 2004 to March 2006
Graduate Equivalency Degree (GED) in High School Graduation Chattooga High School - Summerville, GA
August 1994 to June 1997
Skills
• Customer Service
• Customer Support
• Microsoft Office (10+ years)
• Customer Care
• EMR Systems
• Medical Office Experience
• Medical Scheduling
• Office Administration
• Patient Care
• Phlebotomy
• Triage
• Venipuncture
• Computer Skills
• Customer Service
• Clerical Experience
• Cash Handling (10+ years)
• Office Experience
• Phone Etiquette
• Insurance Verification
• Medicare
• Customer Relationship Management
• Administrative Assistant
• Supply Chain Experience
• Organizational Skills
• Computer Skills
• Phlebotomy
• Front Desk
• ICD-10
• Medical Records
• HIPAA
• Documentation review
• Typing
• Laboratory Experience
• Transcription
• ICD Coding
• Vital Signs
• CPT Coding
• Quality Assurance
• Employee Orientation
• QuickBooks
• Procurement
• Microsoft Access
• Purchasing
• Human resources
• ICD-9
• Filing
• Anatomy Knowledge
• Microsoft Powerpoint
• Medical receptionist
• Hospital experience
• Microsoft Excel
• Data entry
• Accounting
• Medical Terminology
Certifications and Licenses
Phlebotomy Certification/Administration Assistance March 2006 to Present
I am a Certified Phlybotomist, when the doctor orders Laboratory tests on a patient, I go to patient room or at the station they are located, I present myself, I ask them to give me 2 identification information, so I know, I have the correct patient, then I explain the process and commence the procedure. I also am a Front Office Assistant for the Laboratory, I handle the answer of calls. Collect the specimens, make sure they are collected in the correct order and right tube, order outpatient specimens, logged into Laboratory and make sure it dispensed to the correct department. Call the doctor office if the results are abnormal, fax results. Take verbal information, and make sure all duties are done properly.
Additional Information
Phlebotomy Certification
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