Administrative Officer
Resume:
MARILYN YVONNE OTU
P.O.Box *****, Accra-North, Ghana • +233-********* • yvette127,mo@gmail,com
SUMMARY
Presently an administrative officer with pleasant communication and interpersonal relations skills, a team player, versatile, reliable, and efficient. Have 3+ years experience in Banking operations and customer service management. Currently looking for an opportunity within a growth-oriented company where my skills will be service and fully utilized, with an opportunity for professional advancement.
HIGHLIGHTS
Operations management
Communication skills
Continuous improvement
Customer service management
Safety regulations
Punctual
PROFESSIONAL EXPERIENCE
PWC Office of the Receiver – 23 Savings and Loans and Finance House Companies
Consultant Aug 2019 - Aug 2021
Supervising and managing the defuncts banks branch.
Oversee financial reporting of staff and security.
Ensure customers of the defunct bank fill their proof of debt forms.
Validate the proof of debt forms.
Consolidated Bank Ghana (Validation Project Team)
Consultant Apr 2019 – Jul 2019
Validating of customer information with reference to system information.
Ensuring that identified errors on customers account are regularized by the unit.
Sending daily updated customer reports to project manager.
Ensuring all required KYCs are met on customers account and pack.
Consolidated Bank Ghana erstwhile Heritage Bank Ghana
Operations Assistant Jul 2018 – Mar 2019
•Assisted with the set-up of the branch.
•Processed inward and outward cheques, bill payment receipts, processing of transfer transactions, referrals to other units and cross selling of Banks products.
•Processed internal and external salaries of customers.
•Supervised the overall cash and customer service department.
•Ensured supplies and material inventory are enough and securing propriety items.
•Ensure enough funds are available to meet ongoing operational needs.
Relationship Officer – Corporate Banking Sept 2017 – Jun 2018
Researched client business needs and scheduled appointments to discuss new opportunities.
Managed client communications related to daily transactions, service delivery and operational controls.
Assisted Relationship managers in asset portfolio growth through client-focused approach to strategic account management.
Maintained knowledge on all banks product services and trends to provide efficient customer services.
Customer Service officer Jan – Aug 2017
Responded to customers inquires, complaint and comment on daily basis and determined corrective action for customer experience department.
Communicated information to customers about product quality, value and promotional offers and used persuasive sales techniques to sell services, convince clients to apply for additional banking services.
Reviewed account and service histories to identify trends and issues.
Maintained customer confidentiality, privacy, and security.
Demonstrated professional etiquette and manners improving 30% positive feedback.
Head Teller Jan -Jun 2017
Received commendation from supervisors and peers and trained 4 new tellers.
Executed customer transactions including deposits, withdrawal and cheque.
Performed cash and cheque balances by ensuring all the daily and monthly cash counts are accurate.
Provide outstanding assistance to customers with their banking transactions and services.
Review all ATM balances.
Develop and improve operational excellence.
Ministry of Roads and Highways
Human Resource Directorate Sept 2015 – Aug 2016
•Kept records of invoices and support documents.
•Prepared and maintain reports that are necessary to carry out the functions of the HR department, gather and distributed confidential reports.
•Assisted and arranged meetings within the unit and departmental employees.
•Maintained an accurate and proper employee file and the HR filing system.
Ghana Electoral Commission
National Service Jan 2011 – Dec 2011
•Distribution of electoral materials.
•Assisted returning officers in ensuring that notice of election, notice of nomination and notice of poll are posted in all electoral areas in the district.
•Assisted returning officers in the supervision of the poll.
•Assisted returning officers in certifying letters of appointment of candidate agents and the issue of appointment letters.
EDUCATION AND TRAINING
University of Ghana Business School– Legon
MA Management and Administration
2020 - 2021
Ghana Banking College
Customer Service Management
2017
Wisconsin International College
BA Human Resource Management
2013 – 2015
University of Ghana – Legon
Diploma in Librarianship
2008 – 2010
VOLUNTEER WORK
Charity walks from Nsawam to Accra to raise funds for selected orphanages in Accra.
Life – Check (EWC) – An annual event that focuses on supporting the less privilege with their medical needs and non -medical services as well as providing school supplies for children.
REFERENCES
Available upon request.
Contact this candidate