Customer Service Safety Manager
Resume:
ROBERT MORGAN RT(R)(VI)
Mesa, AZ 85213
*********.******@*****.***
SUMMARY
Results orientated graduate with an Associates of Science from an accredited Radiography program. I implement a vast medical knowledge, I am a born leader with unequaled customer service skills, a resourceful educator, strong patient care skills, and I am a tenacious contributor who multitasks, and positively impacts the goals and objectives of any organization that I’m associated with. I welcome the opportunity to always learn something new every day, welcome new ideas, and apply that to my daily life. I’m also a good humored, charismatic team builder who serves with empathy, determination, and passion. EMPLOYMENT EXPERIENCE
DoorDash September 2020 - Present
Delivery Driver
Accurately and efficiently accept orders and deliver them to customers. I have held a top dasher award since my conception with the company; holding no less than a 96% overall performance rating.
Lyft & Uber February 2019 - June 2020
Rideshare Driver
Accurately and efficiently handle transportation needs to clientele in need of a ride to and from different venues: work, restaurants, clubs, etc. I have always maintained a perfectly clean vehicle both interior and exterior, with pleasant neutral odors. I have performed all regular maintenance at the proper times, keeping the vehicle running at tip-top condition. My customer ratings and their feedback has always proven to be paramount to me as a driver and in customer service.
Specialty Cleaning
Delivery Driver/Inventory Manager March 2020-June 2021 I worked primarily as a Driver delivering swimming pool supplies and chemicals to Apartments, Hotels, and Resorts around the state of Arizona. I worked independently with the guidance from the CEO. I would arrive before anyone in the early morning, and would always be the last one to leave in the evening. I operated various types of forklifts, tractors, cargo vans and trucks. I would configure the daily route to get as close to a complete circle so there was no wasted time. Most of the chemicals were barrels of Chlorine and Acid weighing around 150 lbs. I would lift and carry about 30 of these 2 times a day everyday. I worked very closely with The Engineering and Maintenance Managers getting to know where they wanted their orders delivered to. I would rotate their stock putting the older chemicals in front or on top and the newly delivered supplies in back or on the bottom. In addition I would also give suggestions as to what chemicals are needed to keep the chemistry of their water as balanced as possible. My goal was to always make my customers informed, happy, and offer them the best products at the best price possible. I stay up to date on all the newest products available. I then in turn would order everything the company needed to maintain par levels I established for our stock. I also received all the merchandise that was delivered to the company. I worked as the CEO's assistant also carrying out any task which was given to me. From making reservations, to stocking his two other retail stores, and setting up his Amazon store which now is making
$100,000 a month.
Sonoran Stone & Stucco
Safety Manager/Scaffold Tech June 2019-March 2020
I work as part of a team to construct scaffolding around buildings that are in the early stages of construction. My team prepares the scaffold to make sure that it is safe and adheres to OSHA standards before any construction takes place on it. I acquired a national certification giving me the authority to either pass or fail the scaffolding that was erected. This is one of the most crucial roles on the construction site as the scaffolding erected will not only be used by our company but several other companies during the construction of the building from beginning to end which could be a full year duration. The work is very labor intensive so communication, and good teamwork is a must among the team to ensure a seamless and safe transition for other workers from the ground to the top.
AG Express April 2019- June 2019
Auto Glass Sales and Repair
I worked fixing chips in windshields. When needed I would advise the customer to replace the windshield of their vehicle. I worked closely with insurance companies to ensure proper care of our customers' needs.
California Imaging Services June 2013-March 2019
Account Executive/Applications Specialist
I oversaw 85 accounts at different hospitals and clinics throughout the Central Valley and Central Coast of California. Introducing new Imaging equipment to Directors and other tiers of Management at their respected facilities. I have attended all conferences such as AHRA, SIR, TCT, RSNA, and several Sales retreats conducted by Shimadzu U.S.A., to stay current with the ever-changing world of Healthcare Management and the newest technology that is on the market. I learned how to stay competitive with other manufacturer’s, and edge my way so I could demonstrate the products we had to offer to staff members and administration. I gained the ability to be trained and certified at a Mastery level on how to set up and teach the everyday use of Canon CXDI, Konica Minolta CS7, and Rayance Xmaru software. I also developed my own program to teach which was approved by the AHRA. I can award Category A Continuing Education Credits for those who attend my training sessions and pass the end exam. This position required the constant use of Microsoft Excel, Word, and Powerpoint. I acquired the knowledge how to reconfigure files in a computer's primary drive to better shake hands with the software that I was installing. This position required constant travel, punctual timing and the ability to make myself accessible at all times any institution may need assistance. Fresno Surgical Hospital June 2013-March 2016
Radiology Manager
I oversee and conduct the daily operations of the Hospitals Radiology Department. My short list of my duties include creating the monthly staffing schedule, handing out daily assignments to my employees, making call backs to our customers to ensure that they had excellent service at our facility, conducting monthly staff meetings for the Radiology department and the Operating Room staff, attending and conducting monthly and quarterly executive leadership meetings, meeting with vendors to discuss new products, proposing a fiscal year budget for my department, creating a monthly Variance Report to respond to my proposed budget. I give reviews to my employees, and I coach them if there are any deficiencies. I personally give relief for breaks or lunches to my employees if there is no other relief available. I stay up to date on all Federal and State regulations. I attend seminars to learn how to grow in my Managerial role in areas such as Customer service both internal and external. I make sure that the Department and all surrounding areas are maintained and are kept clean and orderly. I am a strong advocate for quality and safety in my facility. I am under direct supervision of my Chief Executive Officer. Banner Good Samaritan Regional Medical Center June 2005-March 2013 Interventional/Diagnostic Radiologic
I worked as part of a very special team providing care in the Radiology department. The machines which I am most familiar with are Toshiba, Philips, Shimadzu, and GE. I came from a very busy Magnet hospital, which is a level 1 trauma center which holds 800+ beds with 26 operating rooms. My duties included providing Doctors with the highest quality radiographs possible to assist with the care of their patients. Cleaning machines after every use and keeping a clean work environment around me at all times. I kept a constant stock of all the supplies needed to perform my duties, and last but not least, made a difference in people’s lives through excellent patient care while keeping a positive and cheerful attitude with me no matter the situation. I take instruction very well because I am an outstanding listener. I am equally productive working by myself or in a group. I follow standards put in place by the Joint Commission, and adhere to all HIPPA regulations.
Mi Casa Nursing Center May 2005-June 2005
Rehabilitation Unit
Certified Nursing Assistant
I assisted in the rehabilitation of patients and other daily life activities after their recent surgery. Yavapai Regional Medical Center January 2004-April 2005 January 2004-April 2005
Internship – Radiography Student
I learned vital skills in the production and evaluation of radiographic images. I excelled in a surgery setting and also in fluoroscopy.
EDUCATION
Pima Medical Institute May 2003-May 2005
Accredited program in medical radiography
Graduated May 2005 received Associates degree in Medical Radiography Ipswich High School 1995 Graduate
PROFESSIONAL ACCOMPLISHMENTS, ASSOCIATIONS, AND CREDENTIALS
- Obtained a Vascular Interventional license
- Current President of my facilities shared leadership safety organization in medical imaging
- Certified in Cardiopulmonary Resuscitation
- Certified by the American Registry of Radiologic Technologists, #390806
- Member of the American Society of Radiologic Technologists
- Voted Student Ambassador of the 2005 graduating radiography class
- Graduating with high honors
- Active member of Lambda Nu (a fraternal organization of radiologic technologists)
- CDPH license #RHT00102680
- Applications training with Philips, Toshiba, and GE at their respected headquarters.
- Attended 2 week long courses on how to provide Applications Training for Canon U.S.A, and Konica Minolta
- Created a teaching platform approved by the AHRA that will reward Category A CME credits to students who pass the course.
SKILLS AND KNOWLEDGE
I have had the chance to finely tune my Managerial and customer service skills to both internal and external customers. All of my present facilities policies and procedures implemented in the Radiology Department have been all created by myself and accepted for use by the Medical Executive Board. I am a tenacious learner. I am always studying and taking on new tasks on a daily basis. I am proficient in all the office applications on the computer Microsoft Word, Excel, Axcess, Outlook, and Powerpoint.
REFERENCES AND SALARY HISTORY
References and salary history are information available upon request.
Contact this candidate