Customer Service Arabic

RESUME

Objective:

To work in a challenging environment with innovative thoughts an utmost

Contributions to growth of the organization

Effective Communication Skills

Computer Application

Strong Leadership and Training Skills

Working under pressure/Goal oriented

Excellent Customer Service Skills

Organizing and Co-ordination skills

MAHESH MADHAVAN

VRINDAVANAM, RAMAPURAM

KEERIKKAD P.O, ALAPPUZHA

KERALA STATE, PIN: 690508

EMAIL:***************@*****.***

Mobile. No: 91-906*******

PERSONAL DATA

Date of Birth: 22/05/1983

Sex: Male

Marital Status: Married

Nationality: Indian

Religion: Hindu

Languages known

English

Hindi

Malayalam

Tamil

Arabic

Passport Details

Passport No. M 4641513

Date of Issue. 18/01/2015

Date of Expiry.17/01/2025

Place of issue .Kuwait

Academic Performance

Course

School/College

Year

%

POST GRADUATE

DIPLOMA IN HOTEL

MANAGEMENT

KITCO-IITM

OCTOBER 2004

54.00

BACHELOR OF ARTS

IN ECONOMICS

KERALA UNIERSITY

2001-2003

45.00

PRE-DEGREE COURSE

KERALA UNIVERSITY

1999-2000

45.00

S.S.L.C

MUTHUKULAM

HIGH SCHOOL

MARCH 1998

55.00

Computer Knowledge:

Operating System: M S Excel

PROFESSIONAL EXPERIENCE

Designation: Catering Supervisor

Organization: GULFINTERNATIONALCONTRACTING CO&CATERING DIVISION

Work Place: SHOWAIKH,KUWAIT

Duration : 01st March 2013 to 15th September 2020

To ensure that the service is at all times performed in a professional manner and to the style as specified by the Management

To be fully conversant with every dish served in the Restaurants and to provide explanations

As requested.

To communicate with other departments heads

To coordinate the Restaurant manager and his Assistants in keeping the morale of the Team up through social and educational events

To make sure the company policy, the vision statement, and Departmental objectives are utilized at all times

To monitor miss-scene place through distribution of tasks and to ensure the monitoring and completion

of tasks is done properly and in time allocated

To take responsibility for service in the area of the restaurant under your responsibility during the shift

To keep a high standards of personal hygiene and appearance

To train new waiting

To conduct briefings and departmental meetings

To Recruit and manage staff, plan menus to reach budget and financial targets

Work on HACCP Management system to ensure the food safety at production area

Designation : Cafeteria Supervisor

Organization : National Corporation for Tourism and Hotels

Workplace : Abu Dhabi, U.A.E

Duration : 9th March 2008 to 27th April 2012

JOB RESPONSIBLITIES IN NATIONAL CORPORATION OF TOURISIM AND HOTELS

Preparing month end consumption statement

Indent for the upcoming supply

Maintains 21 days stock supply

Handling Inventory

Maintains Meal Voucher and Meal Count

Preparing Site Muster and Staff position

Following Quality Standard Hygiene safety and environment (QHSE) Policies

Handling Customer Complaints

Supervision and Training of staff

Carrying out the Operations in the kitchen and cafeteria

Training program

Completed Essential Food Safety Training course from TUV NORD-SYSCOMS COLLEGE,Abu Dhabi on April 2012.

I hereby declare that the above furnished particulars are true and correct According to the best of my knowledge and belief.

DATE: 08-03-2022

STATION: KAYAMKULAM MAHESH MADHAVAN

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