University Northridge Customer Service

DAN J. GRESLEY

*** *. * ** *****: 805-***-****

Oxnard, California 93030 e-mail: *********@*****.***

OBJECTIVE

Seeking a position in MANAGEMENT / SALES / CUSTOMER SERVICE where my leadership abilities, organizational skills, extensive customer service, business education and marketing experience will be effectively utilized.

SUMMARY OF QUALIFICATIONS

Over 25 plus years of strong and diverse experience in Management, Sales, Customer Service including:

RETAIL MANAGEMENT

SERVICE MANAGEMENT

OPERATIONS PLANNING

CUSTOMER SERVICE

POLICIES and PROCEDURES

EMPLOYEE RELATIONS

TRAINING and SUPERVISION

REPORTS

TIME MANAGEMENT

MERCHANDISING

VENDOR RELATIONS

MARKETING

INVENTORY SUPERVISION

LOSS PREVENTION

CASH HANDLING

TROUBLESHOOTING

PROBLEM-SOLVING

Skilled and experienced at reaching corporate sales goals by repositioning products, and motivating, promoting or reducing staff to reflect seasonal changes in the marketplace.

Computer-literate in Word, Excel, PowerPoint, Internet skills.

A dedicated, detail-oriented, flexible, and conscientious professional.

Outstanding communication and multi-tasking skills

Capable of working independently or in a team setting

PROFESSIONAL EXPERIENCE

2010-2021 The Pool Doctor, Oxnard, California

Swimming Pool Tech Specialist

Responsible to maintain and service Weekly route of approximately 56 accounts.

Provide Customer service to clients and provide reports back to Company owner.

Maintained and service Swimming Pools, Spas, Water Features, and Fountains.

Responsible to clean, brush, vacuum, skim each entity

Responsible to balance the waters chemical make-up including proper Ph balance, chlorine ratio, and salt levels per strict State of California Swimming Pool requirements and guidelines.

Responsible for Cleaning filters, salt cells, skimmer baskets, pump baskets, and repair any leaks in visible pipes or broken equipment.

Responsible for future casting and obtaining products, equipment, and chemicals from supplier to maintain my route.

2005-2012 Troop Real Estate, Port Hueneme – Ventura County

Real estate Agent

Represent buyers and sellers of residential properties

Stay up to date on market pricing and trends including interest rates, local, state, and federal programs for buyers and sellers.

Develop trustworthy and positive relationships with clints to address and satisfy client’s needs.

Schedule viewings and walkthroughs of prospective properties while pointing out and highlighting features and values.

Used numerous marketing strategies to obtain new clients and to sell current properties.

Conduct open houses, warm and cold calling, maintaining a book of clients and investors, door knocking in farming area, door hangers, signs, personalized marketing give-a-ways, advertisements in publications and digital.

Buyers and Sellers Contracts and negations for final sale

2001-2010 Enterprise Rent-A-Car; Oxnard, Ventura, Ojai, Santa Paula, and Port Hueneme, California

Branch Manager Assistant

Assisting in overseeing the operations of a retail branch with 300+ vehicles in its fleet.

Fleet and operations management, maintained and logistics of the fleet

Assist in training staff and setting personal, branch, and corporate goals to exceed prior years performances of growth and profitability.

Employee Coaching and development

Develop marketing strategi’s for local business and the community.

Business to business sales and marketing, Negotiate rates and services with local business from referrals and fleet services.

Assist in providing corporate leads for the other divisions of Enterprise Rent-A-Car.

Create time management techniques, use delegation, multi-tasking, innovative organizational tools while managing a hectic work environment.

Promote positive “no hassle” customer service with vendors such as Insurance companies, Dealerships, Service writers, Body shops, Service shops, corporate accounts, retail customers TO MAINTAINE HIGHEST SATISFACTION RATINGS.

Accounts Payable and Accounts Receivable reports.

1998-2001 OFFICE DEPOT; Ventura and Oxnard, California

Assistant Manager, Sales and Merchandise (1999-2001)

Business Machines Specialist (1998-1999)

Responsible for developing and managing a staff of up to 35+ sales associates, including training and supervision, scheduling, motivating staff as well as payroll processing.

Provided extensive customer service at all levels, including sales of office equipment, business machines, and furniture.

Training staff on upselling, special orders, returns, and resolving all customer issues.

Training warehouse associates proper receiving and shipping procedures, including but not limited to proper counts, reconciliation reports, loss prevention, forklift driving, cycle counts, and vender relations.

Performed operational planning of staffing and overhead costs to reach corporate projected sales goals. Served as liaison to vendors, shippers and stocked inventory.

Supervised daily physical count of high-ticket items, loss prevention, merchandising for maximum profitability.

Responsible for Store integrity and current Planogram rotations within corporate guidelines.

Cash handling, maintenance of daily cash logs, verification of daily bank deposits and opening/closing procedures.

1993-1998 STAPLES; Ventura, California

Business Machines and Office furniture Sales Lead

Managed 5 sales personnel in department as team leader.

Checked in and verified accuracy of shipments from distribution center, managed department inventory, cycle counts and Planograms.

1991-1993 CHUCK E. CHEESE; Ventura, California

Supervising Cashier/Game Room Attendant

Supervised 8 to 12 cashiers on 3 shifts, including training new personnel, opening and closing cash registers, making cash counts, and operating cash register, performing customer service.

Ensured games and rides were working efficiently and safely.

EDUCATION

CALIFORNIA STATE UNIVERSITY NORTHRIDGE; Northridge, California

Bachelor of Science in Business Administration

Emphasis in Organizational Systems Management

SEMINARS

OFFICE DEPOT MANAGEMENT TRAINING PROGRAM / ENTERPRISE RENT-A-CAR MANAGEMENT PROGRAM

Vendor Relations Policies and Procedures Reports

Computer Systems Employee Disputes Payroll

Sexual Harassment Loss Prevention Scheduling

Sales and Promotions Merchandising Hiring/Firing

LICENSES

Licensed to operate a forklift

OTHER LANGUAGES

Some SPANISH

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