Customer Service Administrative Officer

PROFESSIONAL SUMMARY

Active and Critical minded Administrative personnel,

with good Customer Service and Management skills.

Safety professional and worked with the engineers as a team in various industries. I have 5 years’ experience in the engineering and commercial industry, offering expertise and delivering sound duties in safe

conditions, healthy environment and in time. Good

analytical skills, energetic and team builder, with the working zeal to learn and adapt in new development as well navigate through high stress situations for optimum output. Well versed in monitoring clients

with developmental challenges and care plans.

May 2021: AVERY NIG. LTD. LAGOS

Administrative Staff

Key Responsibilities:

Administered all customers certification under TSM Supervision.

Customer’s good packaging for delivery.

In process Officer with the responsibility of delivering, filling and labelling customers documentary to appropriate departments.

Delivery of Customers Payment Order for procession

Assists in the calibration processes and other official duties.

Achievements:

Assigned customer’s calibration certificates.

I worked with the engineers with calibration of

customers scales.

Processed over millions of customer’s unsorted

files within the space of 84 hours.

Reassigned and re-ordered file Cabinet for fast

official tracking.

Assisted the account department with posting

payment orders and office disbursements on

sage

Health Safety & Environment (H.S.E)

Level 1-3.

British International Safety Organization, 2021.

Human Resource Management (H.R.M).

Rahn Wesley Institute of Mgt. UK. 2021.

Customer Service & Relationship

Management Training

Young Africa Works, 2021.

Bachelor of Science.

Akwa Ibom State University o Science and

Technology. 2020.

Computer Diploma

Hartech Comp./IT Giants: 2010.

Senior Secondary School Certificate.

Atlantic Herald Sec. School PH, 2015.

Junior Secondary School Certificate.

Com. Sec. School, Ulakwo. 2013

Other Carrier and Professional Pursuits.

Project Management- In view

Graphic Designing-In view

Programing in Python –In view.

EDUCATION

FESTUS UDOCHUKWU

27 July 1999 Rivers State, Nigeria. Single.

English, Etche, Igbo, French in-View. *********@*****.*** 070********, 090******** 6 Onafowokan Street, Lagos. facebook.com/festusbeqkwe

WORK HISTORY

The industrial knowledge acquired is a sufficient one for better workforce.

Nov 2020: AIMART INTERNATIONAL LTD. LAGOS.

Realtor and Customer Service.

Key Responsibilities

Review of Daily/Weekly Sales Update and reports.

Maintain awareness of current brand market trend by digital Marketing.

Guided Homebuyers and investors on short- and long-term services.

Also, public advertisement and Presentations to

cooperatives where not left out.

Achievements:

Created promotional awareness that led to 10% sales increment of landed properties within 2 months.

Enhanced and Managed the sales reports and updates

Maintained and gained a trust worthy personality and good market environment.

Jan 2021 till Date: REGISHOSTESSES LAGOS

NIGERIA

Event Coordinator and (Ushering Duties):

Key responsibilities

Managed adequate and timely service delivery to events; Marriage and Naming ceremony, Celebration of Life, etc.

Obtained required and serene Permits for events. Achievement

Successfully coordinated over 7 ceremonial

events in 2021.

Strong verbal communication.

Attention to details.

Customers Safety and Relationship

Management skills

Human Resources and management skills

Safety Skills in working environment.

Digital marketing.

Sales and Marketing Skills.

Teaching skills.

Content creator.

First School Leaving Certificate (FSLC).

Community Primary School U/0/E. Etche,

Port Harcourt, 2010.

Mathematics and Statistics (Academic)

Human Resources Management Personnel.

Health Safety and Environment Personnel.

Administrative and Functional personnel.

Sales and marketing skills

Customer Service Management Personnel.

Realtor.

2019: Pipeline Analysis:

Application of Group Theory in communication

Operation Pipeline System (An analytical

report on pipeline Analysis using Group

Theory).

2013: Time Series and Chi Square Analysis

Statistical analysis of hike in price of food

items & cost of Living.

IN VIEW:

CONTENT ON Successful Business Growth and

succession in the current Economy.

Surfing the internet

Reading.

Travelling to new places

Socializing.

Games

Movies.

Sports.

AREA OF SPECIALIZATION

PUBLICATIONS

HOBBIES

SKILLS

Contact this candidate