Store Manager Customer Service
Resume:
CURRICULAM VITAE
Goutam Chakraborty
Contacts info:
(M) +91-825*******
E-mail : ********@*****.***
Linkedin ID: in.linkedin.com/pub/goutam-chakraborty/3b/585/452/
Skype ID : goutamchakraborty1986
Date of Birth: 10th April 1986
OBJECTIVE: Seeking a challenging position with opportunity for career advancement
and learning.
WORKING CAREER:
V-Mart Retail Ltd. : Promoted as Regional Manager in September 2021
Job Profile:
Completes store operational requirements by scheduling and assigning employees; following up on work results I am taking care of West Bengal stores (17 stores).
Achieving business goals and revenue targets of the entire region.
Overseeing daily operations, managing budgets, shrinkage controlling, P&L and setting performance objectives.
Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
Developing and implementing business, marketing, and advertising plans.
Managing internal and external stakeholder relations and negotiating contracts.
Planning, evaluating, and optimizing operations to be efficient and cost-effective.
Ensuring products and services comply with regulatory and quality standards.
Ensuring company standards and procedures are followed.
Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
Dealing with escalated customer issues, incident reports, and legal actions.
V-Mart Retail Ltd. : Worked there from September’16 to till August 2021 as a Store Manager
Job Profile:
Completes store operational requirements by scheduling and assigning employees; following up on work results Even in absence of Regional Manager I am taking care of entire West Bengal stores.
Taking care of the LARGEST STORE in EAST of 9049 sq. ft. store.
Handled the store which is the one of the highest Grossing Store in West Bengal.
Handling 45 team member in my team
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Markets merchandise by studying advertising, sales promotion, and display plans;
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Promotes sales by demonstrating merchandise and products to customers.
Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
LATIN QUARTERS : Worked there from February’14 to Jan’15. This is a unit
of “IKON RETAIL Pvt. Ltd. as a Area Manager (East).
Job Profile :
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Taking care of one Stand alone store and 7 SIS counters.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Markets merchandise by studying advertising, sales promotion, and display plans;
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Promotes sales by demonstrating merchandise and products to customers.
Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
BOGGI MILANO : Worked there from JUNE 2010 to 07th Nov13. This is a unit
of “KAPO Retail (P) Limited” (under DLF Brands Ltd.) as a
Assistant Store Manager at Forum Courtyard.
Job Profile :
Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Promotes sales by demonstrating merchandise and products to customers.
Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
I was actively taken a part in Forum Courtyard Store opening.
I got the responsibility of Visual Merchandising of the entire store as an extra responsibility.
Achieved the best Gorgeous Store award for the store Visual Merchandising in PAN
India for the year 2011-12.
WESTSIDE : Worked there from February 2008 to till May 2010. This is a unit
of “TRENT Limited”( a TATA Enterprise) as a Sales Officer
at Mani Square.
Job Profile :
Took the responsibility of the Household & Kidswear Department.
I am Product Knowledge Coach Of HOUSEHOLD Dept.
I was actively taken a part in Mani Square Store & Guwahati Store opening.
Looking after sale and customer service.
I got the position of Asst.Visual Merchandiser of the store.
10 team member working under my guidance.
Make requirement list of the product for section.
See daily wise sale and purchase report of the store.
Done computer work that necessary.
I am a cashier (SAP) over here.
I am also look after the stock room of Household Department and Kidswear Department.
TECH MAHINDRA : Worked there as a International BPO Associate as a
Technical Associate from August 07 to December 07.
Job Profile :
Worked there on GIS Project (AT&T project)
Maintained Excel Sheet as required.
Contact with TL regularly.
Checked the status of the error resolved by level 1 associate.
Worked on OptiNT software (based on AutoCAD).
Work on AutoCAD.
ACCADEMIC CAREER :
MADHYAMIK : From ‘Agarpara Mahajati Vidyapith’ under W.B.B.S.E. with
61.12% marks in the year 2001.
HIGHER SECONDARY : From ‘Agarpara Mahajati Vidyapith’ under the board
W.B.C.H.S.E. with 59.3% marks in the year 2003.
BBA: From ‘Chhatrapati Shahu Ji Maharaj University Kanpur’ in the year
2021
COMPUTER : Know Ms-word,Ms-excel,Internet & E-mail and Financial
Accounting System from B.Y.C.T.C. Sound knowledge in
AutoCAD and OptiNT .
RECEITATION : Complete 3rd year under the board “Sarbabharatiya Sangeet-O-
Sanaskriti Parishad”
FAMILY BACKGROUND:
Fathers Name: Late Biswapriya Chakraborty
Siblings: No Siblings
Address: Same
Name of Wife: Shilpi Chakraborty
Occupation: House Wife (Dependent)
Permanent Address: 223,New Colony,
Sodepur,
P.O.-Panihati, Dist. 24 pgs (N)
Kolkata-700 114
Present Address: 118, Boronilpur, Itvata Road,
Dist- Purba Burdwan,
PO- Sripally, Pin-713103,
West Bengal,
The above statements are true and correct in best of my knowledge.
Place: Kolkata
(Goutam Chakraborty)
Date: (Signature)
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