Funding Analyst

Kimberly Williams

*** ********* **** ******, ** *5115

***********@*****.***

214-***-****

SANTANDER CONSUMER USA January 2008- Present

Front End Acct Manager

Handle inbound calls

Assist customers with payment

Backend Acct Manager

Make outbound calls to customers regarding their account

Accurately document accounts

Skip trace to obtain additional on account

GE Backend Acct Manager

Properly document all account activity and assist in high balance portfolio accounts

Initiate contact with customers or agencies to satisfy deficiency on account

Handle incoming calls from customers and vendors

Monitoring vendor updates to resolve account issues

Chrysler/Santander Titles Specialist II

Accurately complete title releases per guidelines

Handle incoming calls assisting customers & dealer with their titles

Process email and faxes per service level agreements

Run online inquiries to perfect title records within guidelines

Process Title history requests

Senior Funding Analyst II

Assist dealers with incoming calls to assist in the origination process of the loan

Handle incoming call from applicants - assisting with new deals

Accurately document account with notes in regard to the origination of the loan

Handle regional deals for a specific region

Verifying information- employment, proof of residence and vehicle information

EDUCATION DESOTO HIGH SCHOOL 1992 - High School Diploma

Contact this candidate